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Thread ID: 140189	2015-09-01 04:52:00	Office 2010 activation after Win10 upgrade	Tony (4941)	Press F1

Post ID	Timestamp	Content	User
1407725	2015-09-01 04:52:00	I have Office 2010 academic version on my laptop and desktop PCs - both legal. Since I upgraded the laptop to Win 10 it has told me the product is not activated, and when I try to do it over the internet it tells me the product key is invalid. I have tried twice to do it by phone but on each occasion the automatic process has failed and I have ended up speaking to someone with an accent I just can't understand, and on both occasions I have had to terminate the process because of this. Questions: Has anyone else experienced this deactivation problem? Is there any way to go through this process by ensuring I speak to someone who I can understand? This is driving me nuts. Any ideas?	Tony (4941)
1407726	2015-09-01 05:30:00	It does happen occasionally. I've never had any trouble with the phone activation - sure the people have an accent but they're just reading out numbers, there's not really any other way around it. I'm assuming you've tried the phone activation and the automated process hasn't worked?	wratterus (105)
1407727	2015-09-01 05:45:00	It does happen occasionally. I've never had any trouble with the phone activation - sure the people have an accent but they're just reading out numbers, there's not really any other way around it. I'm assuming you've tried the phone activation and the automated process hasn't worked?Yes, the automatic did not work. I think the problem I had with the human interaction was that things weren't going properly and so it was more than just numbers, and trust me, on the two occasions I have tried so far I actually found it almost impossible to understand what they were saying. It was embarrassing - I had to keep saying "I'm sorry, I just can't understand what you are saying", and in the end I said (politely) that I would try again on another occasion when the line quality might be better. I have since discovered that one reason the activation was failing was that what I thought was the product id was in fact quite incorrect so of course it wasn't working during the live conversation - and that is when it all went pear-shaped. With a bit of luck on my next attempt (a) I might get someone who is a bit more understandable and (b) I'll get further with the process anyway.	Tony (4941)
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