Forum Home
Press F1
 
Thread ID: 73589 2006-10-25 17:04:00 Does your broadband feel unleashed yet? Join Geoff's test Chris Keall (10417) Press F1
Post ID Timestamp Content User
494231 2006-11-05 22:21:00 I have also dropped to the same speeds as Lance4K.

It sucks. 		KiwiTT_NZ (233)
494232 2006-11-05 23:40:00 I noticed about a 12% increase in speed when I took my phone line out of the surge protector.

Hmmmmmmmmmmmmm.:confused: 		SurferJoe46 (51)
494233 2006-11-05 23:45:00 I have rebooted my router three times today, all weekend it was on 4100 data rate and today it has gone up three times from their up to 4800 my speed is also getting closer and closer to 4mbps on speed tests using both xtras speed test and nzdsl speed test.Maybe telecom are getting their act together and about bloody time to. Hitech (9024)
494234 2006-11-05 23:48:00 The latest test i did came up to 3.9mbps on xtras speed meter i wonder how long before they pin me back. Hitech (9024)
494235 2006-11-06 03:25:00 I have posted before to say that after I changed to Go Large on 28 October (I was previously on Explorer) my download speeds dropped by more than half.

I have been having hassles with Xtra since 30 October when they suggested I keep a record of my speeds. They could find no solution by the weekend so I decided to change to Go Express. What a difference!

I am back to my previous speeds (I am on a Conklin at the local box so unlikely ever to exceed 2.0 Gps).

Here are the figures:

Go Large averaged 976kbps down/120kbps up
Go Express averages 1785 kbps down/690kbps up

Sure if I exceed the 2Gb data cap I get throttled back to dial up. Most of the time on Go Large I was not much faster than dial up anyhow!

So I await with interest postings on this forum to find out when Xtra has solved the Go Large problem. If you read their fair use policy and traffic management policy you have to conclude its all a big con although I see it seems to give good (but scarcely 'unleashed') speeds to some of you.

For the same price Go Express is the better deal for me.

Rob 		Rob (6897)
494236 2006-11-06 03:57:00 I'm having a chat with someone from the news media tomorrow about this mess, I'd appreciate any knowledgable feedback. Contact me via email. alan at mistywindow dot com.

Since changing to Go Large from Pro Advanced my download speed has been pathetic. Usually not much faster than dial-up.

From a time suspiciously close to the day when I assume my plan changed, my connection slowed to a crawl. Not on SOME downloads. On EVERYTHING.
Not SOMETIMES – all the time. Weekdays, weekends, day or night.

Xtra's speedometer shows a much higher speed than I'm getting on actual downloads. 		Vallis (8886)
494237 2006-11-06 05:58:00 i was sick of it so i paid the xtra (no pun intended) and went from go large to pro
after turning my router off for ten minutes then restarting
i was back up to my ususal speed around 2010kb/s at 630 pm
from the nzdsl website
the guy i talked to from xtra said to stay with pro for about a month untill they have ironed out some of the problems then change back to go large
when i told him i was only getting 20 kb/s on go large he actually sounded shocked and said that even he would not pay for such rubbish speeds 		phylip (1886)
494238 2006-11-06 08:08:00 I have just received this email from Xtra (having just decided to switch plans from Go Large to Go Express).

'Thank you for your email sent 3 November 2006 regarding your Broadband.

We are in the process of fine tuning the new plans, this may take a few weeks to be completed as we are still moving customers on to the new plans.

Please bear with us as this in being done.'

So just bear in mind that some of you who are experiencing (much) less than expected will have to be patient. And will they refund you?

Rob 		Rob (6897)
494239 2006-11-06 18:12:00 The squeaking axle gets the grease. This very morning I appear to have a significant increase in broadband speed. Perhaps I’ve been moved out of the leechers’ pool.

Here’s what happened:

I called Xtra’s Helpline a week or so ago because I’d had at least three “loss of service” incidents. When I asked about the slowness of downloads on the unleashed (?) Go Large plan, the helpline desk person implied that there was no problem – it must be at my end.

When I pressed the point and made it clear that I was technically knowledgeable, he admitted that there is a problem with too much demand and said that it would take a few weeks to sort out. Probably when people get over their new found freedom.

I was irritated by the fact that they were trying to keep the lid on this so I contacted them by email.

In reply they suggested that I use their speedometer to test my speed. I did and my connection tested out as perfectly acceptable.

I then informed them that this was irrelevant – no matter what their speedometer says, my downloads are all excruciatingly slow. They’re using a different lane on the motorway for the test.

In an email yesterday they claimed that it’s not their problem and blamed the Internet at large.

When I again made it clear that I’m not an IT nitwit, they admitted that there is a problem with congestion.

What I find really infuriating is that if they admitted to their customers that there’s a problem and sent the affected Go Large subscribers an email explaining that it would take a few weeks to settle down, then most people would be satisfied.

But no, they have to run the big cover-up. Using typical Telecom dissembling tactics they deny that there’s a 10 ton gorilla sitting in the corner.

Now the question remains, will this settle down, or have they bitten off more than they can chew by giving unlimited downloads to all the music and video pirates in the country? 		Vallis (8886)
494240 2006-11-07 02:05:00 Ha well I'm out of it for now - after much argument, they've put me on the pro plan for a month with an additional $30 credit so that I don't have to pay the difference (in other words, the $80 plan for $50).

Now I just hope they fix the plan, because a (working) go large plan is what I actually want. 		Erayd (23)
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25