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Thread ID: 73986 2006-11-07 20:33:00 Got E-Mail, No Web Pages!! Burnzee (6950) Press F1
Post ID Timestamp Content User
497308 2006-11-07 20:33:00 A friend of mine is helping an eldery relative to convert from dailup to Xtra Broadband. Everything was working with dailup but now, they can get email but no webpages are displayed. Standard screen comes up in Internet Explorer 6 as if not connected to the net; "Can't find webpage ... "

Have contacted Xtra's helpdesk and to be fair they have tried to help as much as possible, but no joy. Thought we might be able to do better.

Everything was done as per instructions issued with the Broadband Pack. Operating system is Windows Xp.

BURNZEE
Burnzee (6950)
497309 2006-11-07 20:48:00 If you open IE (yuck!) do you see an address bar where you can enter URLs?

This is important.

You may have to go into releasing your IP config and re-establishing it again.

This was a constant trouble when I used AOL........it is on the IE platform with more window dressing and a man behind the curtains to make it work.

If it's missing, try this: support.microsoft.com
SurferJoe46 (51)
497310 2006-11-07 21:19:00 In IE go to Tools/Internet options.
Click on Connections Tab
Near the bottom select Lan Settings
Untick all boxes, especially Proxy server.
Safari (3993)
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