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Thread ID: 74193 2006-11-14 09:08:00 Runtime Error! Strommer (42) Press F1
Post ID Timestamp Content User
499049 2006-11-14 09:08:00 Screenshot of error message here:
imagef1.net.nz

This has occurred after I installed the latest Acronis True Image (version 10), and try to make a back up image or back up a set of files.

Googling, I found this MS page: support.microsoft.com
And the advice given is: "To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:"

Do I really have to contact Microsoft :groan: , or is there another way to fix this problem?

Thanks. 		Strommer (42)
499050 2006-11-14 09:27:00 Try and find an earlier version of the file mentioned on the MS site. mikebartnz (21)
499051 2006-11-14 17:41:00 Try and find an earlier version of the file mentioned on the MS site.

Thanks Mike. Since I posted, I installed Acronis 10 on my wife's laptop and it works fine.

Is it simply OK to copy the two files mentioned on the MS help page
[ Msvcirt.dll and Msvcrt.dll ] from the laptop and paste it into windows \ system32 ...? 		Strommer (42)
499052 2006-11-14 19:59:00 Just make sure you have a copy of the ones you are replacing and have Recovery Console handy ( I prefer having it as a boot option) incase you need to copy them back. mikebartnz (21)
499053 2006-11-14 20:11:00 It should work then, why it doesnt work on yours since V10 is installed I dont know. Speedy Gonzales (78)
499054 2006-11-14 23:11:00 Success !! :)

A SEARCH on the hard drive found the two missing DLLs located here:
C:\WINDOWS\WINSxS

Here is a screenshot from the laptop HD showing that the DLLs are actually located within three folders labelled "CPlusPlusRuntime" (etc):
imagef1.net.nz

But when I checked my desktop (which had the Acronis runtime error), there were only two of the three folders. The missing one ended in: b2505ed9
which is at the bottom of the screenshot.

So I simply copied the missing folder and trasferred it using a USB stick onto my desktop. Acronis performed just fine, backing up - and later restoring - several items of data. Although I have not yet tried a full HD back up, Acronis would not do anything prior to adding the DLL folder. 		Strommer (42)
499055 2006-11-14 23:15:00 Here is the original error message, for the search engines to archive so others can be informed:

Runtime Error!

Program:... ... TrueImageService.exe

This application has requested the RunTime to terminate it in an unusual way. Please contact the application's support team for more information.

Acronis True Image 10 Home 		Strommer (42)
499056 2006-11-14 23:19:00 Speedy, Mike, PCTek, and other PF1 experts -

What does C++ Runtime actually do, in simple terms?

And would it be possible for a program such as Acronis to check (during installation) to see that all DLLs are actually present - and if not then add them - rather than to cr*p out with an error message? 		Strommer (42)
499057 2006-11-15 00:59:00 Pass wouldnt have a clue, I think its just part of a programming language and the library required for that program wasnt installed, so it did a hissy fit and refused to run properly .

Until the right library was installed / copied . So it'd work properly .

There most probably is a way for the program to check what versions (if any) library are installed . Acronis just didnt bother to do it . 		Speedy Gonzales (78)
499058 2006-11-15 09:44:00 Well, the success is not total. :(

While Acronis can do selected data backup and restore, it refuses to do a full disk image back up. So it looks like I will have to paste in the other two C++ folders (from the laptop). Tomorrow... :dogeye:

Here is the "TrueImageService.exe - Application Error" that popped up when trying to do a full image backup:
imagef1.net.nz 		Strommer (42)
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