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| Thread ID: 74213 | 2006-11-15 03:18:00 | Telstra broadband problem | music_man (5482) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 499244 | 2006-11-15 03:18:00 | A flatmate of mine rang up Telstra to set up broadband. They came round today and were asking about this special cord we had to have. They eventually found it and told me that they can only connect a single computer to it. Coming from Telecom broadband, I thought the situation was that they plug a router into that cord and we all connect to it. But no, it is one computer and we have 3 in the flat. There appears to be 3 of those cord jacks in the flat. But I was under the impression that only one computer could connect to the line at a time. With all this revelation, I had to cancel. A sudden thought struck me, can all the computers connect to their respective jacks at the same time? So, is the process that the computer A connects to the modem A on jack A and computer B connects to the modem B on jack B and they can all connect at the same time? If so, WHY WAS THIS NOT MADE CLEAR TO ME? If not, Telstra broadband is a stupid service. I had to cancel on the spot because I didn't know what on earth was happening. I am unsure whether we are getting charged for all this. I am extremely unhappy with Telstra. |
music_man (5482) | ||
| 499245 | 2006-11-15 03:26:00 | If it is a single computer modem, run a network in the house and share the internet connection. | pcuser42 (130) | ||
| 499246 | 2006-11-15 04:06:00 | Hmm... having difficulty following you, but it seems you may be the architect of your own problem rather than TCL, by hastily cancelling without understanding what is going on. Though they could have explained more I suppose. You don't say whether the service wanted was TCL ADSL, or TCL cable, but in either case they will only undertake to supply the service to one computer. If you want to connect more, then as pcuserwinxp says, it is up to you to set up the network, either via a ADSL router/modem with multiple switch ports, or in the case of cable, connect a cable modem up to a router with NAT and a switch. In the case of cable, they supply just the cable modem, which reveals your IP address to the world. They leave it up to the customer to install their own protective systems. |
Terry Porritt (14) | ||
| 499247 | 2006-11-15 04:07:00 | I rang them up and it is as follows: You get one modem and that connects out to Telstra. One computer can connect to it. If you want more to connect to it you have to buy a router. So, when it said "modem" when we signed up, we thought it was for a router - as is the case with Telecom when it says Free Modem. So this is just great. Cancellation fee, and paying for a router to connect again. |
music_man (5482) | ||
| 499248 | 2006-11-15 04:10:00 | Terry Porritt: It is all down to the explanation. When they said only one computer to connect, then what is the point of that!? The only way that the technicians said we could get all the computers connected was to get a Wireless Router, which I didn't want. So I could either get one computer connected (instead of the three I wanted) or get a Wireless Router (that we have to pay for) that we didn't want. About hastily canceling. What else could I do? I was faced with a service that wasn't made clear to me and given options that I didn't want. Added to that, there were 3 of the technicians standing there waiting. |
music_man (5482) | ||
| 499249 | 2006-11-15 04:17:00 | Well, they may have mislead you over the wireless router being the only option, Alternatively cat5 ethernet cable will do the job ok, depends on where the other computers are, and whether you could run cat5 to them. With the benefit of hindsight, it would have been best to have got one up and running ok, and then worry about the others later at leisure. Was it cable, or ADSL? Most likely ADSL, though as they kept talking of routers. |
Terry Porritt (14) | ||
| 499250 | 2006-11-15 04:20:00 | cable... I don't suppose there is any possibility of them removing the cancellation fee somehow? Seeing as we are going to connect again tomorrow... |
music_man (5482) | ||
| 499251 | 2006-11-15 04:27:00 | I would certainly try, talk to them nicely, and say there was this misunderstanding, and because other people were involved, not just you, you could not commit yourself at that time until you had consulted with your flat mates. Something along those lines. Sweet talk often works. :) Best of luck. |
Terry Porritt (14) | ||
| 499252 | 2006-11-15 04:32:00 | I take it that they have sales people. Make sure that you and the salesperson both know exactly what you want, and what you need. Ask for a supervisor if necessary. This has been a communication problem, not a "Telstra broadband problem" . | Graham L (2) | ||
| 499253 | 2006-11-15 04:37:00 | If you find that cat5 cable can be used to hook up the other computers without doing major surgery on walls with internal wiring etc, then a cable/dsl router with 4 ports like this one: www.ascent.co.nz should be interposed connected to the cable modem, then all the computers plugged into the router from their ethernet cards with the cat5 or cat6 cables. This sort of arrangement will give a good degree of protection. I don't actually know about this router, it is just one of the cheaper ones on the Ascent router/firewall page. |
Terry Porritt (14) | ||
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