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| Thread ID: 74603 | 2006-11-28 22:08:00 | Replacement iPod Hard Drive NZ source? | supersi (8401) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 502816 | 2006-11-28 22:08:00 | My out of warranty iPod 20gb hard drive has died. I'm going to have a go replacing the hard drive. I don't want to pay somebody else to fix it so I was wondering where I can get replacement hard drives from in NZ? |
supersi (8401) | ||
| 502817 | 2006-11-29 00:02:00 | Look on Apple NZ's site (www.apple.co.nz) Or contact them. |
Speedy Gonzales (78) | ||
| 502818 | 2006-11-29 00:59:00 | My out of warranty iPod 20gb hard drive has died. I'm going to have a go replacing the hard drive.If you purchased it in NZ it is too new to be out of reach of the "reasonable life" provisions of the CGA. Apple cannot opt out of the CGA and nor can their resellers. Soo, if it is under two years old that is a premature failure and the drive should be replaced without charge. Don't let them try to bullsh*t you into accepting anything less. Be prepared to wear incidental costs such as shipping to them, but the rest should be free and is enforceable at law. Cheers Billy 8-{) |
Billy T (70) | ||
| 502819 | 2006-11-29 01:06:00 | If you purchased it in NZ it is too new to be out of reach of the "reasonable life" provisions of the CGA. Apple cannot opt out of the CGA and nor can their resellers. Soo, if it is under two years old that is a premature failure and the drive should be replaced without charge. Don't let them try to bullsh*t you into accepting anything less. Be prepared to wear incidental costs such as shipping to them, but the rest should be free and is enforceable at law. Cheers Billy 8-{) If only I knew this when my iPod did the same thing. So even though the warrenty has run out (1 year) it can still be returned if you follow CGA rules? |
trinsic (6945) | ||
| 502820 | 2006-11-29 01:47:00 | If only I knew this when my iPod did the same thing . So even though the warrenty has run out (1 year) it can still be returned if you follow CGA rules?Read Here ( . consumeraffairs . govt . nz/consumerinfo/cga/index . html" target="_blank">www . consumeraffairs . govt . nz) and look at "durability" . I can never understand how otherwise intelligent people can know so little about their consumer rights . :confused: I have saved many thousands of dollars over the years simply by knowing what my reasonable entitlements were . I find that most retailers and suppliers are quite happy to meet their obligations, you need only ask . Three key requirements: Politeness, Persistence, and Patience . Cheers Billy 8-{) |
Billy T (70) | ||
| 502821 | 2006-11-29 01:49:00 | Read [url=http://www.consumeraffairs.govt.nz/consumerinfo/cga/index.html] Here I find that most retailers and suppliers are quite happy to meet their obligations, you need only ask. key requirements: Persistence Most are happy for you to remain ignorant. But I agree with that key requirement. |
pctek (84) | ||
| 502822 | 2006-11-29 02:09:00 | My iPod lasted me 2 years. Dunno if I would say reasonable as a mp3 player (I still have my 5 year old mp3 player) but for a iPod it is common. I have seen far too many last only 2 years. Is $600 reasonable for 2 years :\ |
trinsic (6945) | ||
| 502823 | 2006-11-29 04:43:00 | my 20 Gig 4th generation iPod died after 13 months . Fortunately however I had taken out an extended warranty and had it replaced no bother at all . Nevertheless I would have taken them to task even if I did not have the extended warranty :annoyed: Billy T's approach is your best bet if all the alternatives have gone !! :thumbs: I take it that you have tried everything . My click-wheel froze and re-setting did not work . However if you have the same problem then re-setting may well work . What has actually happened with it ? Misty |
Misty (368) | ||
| 502824 | 2006-11-29 06:25:00 | Is $600 reasonable for 2 years :\Definitely not! Battery and cosmetics aside, and assuming no physical abuse (dropping, operating controls with toes or other implements of destruction etc) the rest of the player should be functioning normally. For $600 I would expect 4-5 years of reliable use. You could only expect pro-rata support after two years though, i.e if the HDD failed at 3 years you could expect to pay between 40% and 60% of the cost of the replacement drive, or be offered a very good deal on the purchase of a new player. In my view, a failure within 2 years is clear evidence of a manufacturing defect and the HDD should be replaced free of charge. I don't object to paying freight one-way, but I expect return freight to be paid. I recently went though a difficult patch myself with a 10GB MP3 player purchase (brand best kept anonymous). The first one was incomplete when the box was opened (no battery), and it could not be replaced because it was a runout model so the dealer offered me a subsidised upgrade to a newer model (they offered, I didn't ask). However, when I got it home I found that it wouldn't work because I don't run XP, so it was returned for a refund. The importer then offered me a great deal on a brand new 20GB unit of an older model that worked with any OS and was perfect for my needs. I got it for the original price I paid for the 10GB unit. All this from a couple of polite discussions with the original shop and a phone call to the distributor. And so it goes on..... Cheers Billy 8-{) P.S. Mrs T hates it when I do that, she thinks I go in and bully them, but that never gets you anywhere, they'd just show you the door. |
Billy T (70) | ||
| 502825 | 2006-11-29 06:34:00 | How do I initiate a claim under the CGA? Also I don't have my receipts etc.... The iPod was dropped once about 12 months ago and has a scratch mark to show for it. It only started failing in the last week though. |
supersi (8401) | ||
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