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Thread ID: 140503	2015-10-23 18:29:00	Is there something wrong with my fibre connection or is it my computer?	undiejuice (16495)	Press F1

Post ID	Timestamp	Content	User
1410371	2015-10-28 18:09:00	The situation has slightly improved (ONLY MINOR), however I DO NOT see any REAL difference compared to my previous ADSL plan with Spark. I remember reading a previous post regarding that speed may be a factor and this could be with the speed plan currently using.......eg. Fibre 30 or Fibre100 yep, can't see the point of the low speed fibre plan, add in traffic and other factors and it could be a case of why bother. Who saw Fair Go last night, the guys broadband was rubbish. To be fair, he didn't let Spark look into it first. But as they say, you never know until after you have signed up.	pctek (84)
1410372	2015-10-28 19:20:00	yep, can't see the point of the low speed fibre plan, add in traffic and other factors and it could be a case of why bother. Who saw Fair Go last night, the guys broadband was rubbish. To be fair, he didn't let Spark look into it first. But as they say, you never know until after you have signed up. Yep watched Fairgo :thumbs:-- about time someone actually got something done, theres to many people not getting what is advertised. Anyway -- Its a pity The guy did try to talk / complain to Spark, via several managers, BUT only after he had changed back to Snap and got a invoice from Spark. The show /Clip in case anyone wants to see it. :) tvnz.co.nz	wainuitech (129)
1410373	2015-10-28 21:05:00	Thanks guys for the link. Do you think its strange when I could be 1- 2 meters from the actual fiber-modem unit and the internet connection is limited? What I mean is, I sometimes sit outside on the deck using my laptop wirelessly only a few metres from the unit and I have to put up with this type of problem? I thought the closer you are in within range of the unit, the stronger the signal would be, and the further away you are your connection would be limited. The only thing separating me and the fibre modem unit is the sliding door and curtain. Maybe it could be that old tape deck I listen to the radio with OR the ADSL unit perhaps? Any ideas why I might be experiencing this? Secondly, every now and then, I have to reset my fibre modem because I get a message saying that "I am not connected to the internet" and then maybe wait 5 mins before I get connected. Is it my fibre unit I should be reseting or the ADSL unit for broadband. Cheers.	undiejuice (16495)
1410374	2015-10-28 21:32:00	Hold the bus.... are you using wifi when you have these speed/buffering issues ? ALLWAYS use network cable when trying to resolve internet speed issues, allways . Wifi is not the uber-reliable connection that people seem to expect. wifi will allways be a best effort sort of thing, sometimes its great, sometimes its unreliable or slow . Its no surprise that wifi works in one area of the house & not isnt good in another part of house. Try another channel, move the wifi AP off the floor & to the same height as the laptop, move the wifi AP somewhere else in the room .	1101 (13337)
1410375	2015-10-28 23:01:00	Hold the bus.... are you using wifi when you have these speed/buffering issues ? ALLWAYS use network cable when trying to resolve internet speed issues, allways . Wifi is not the uber-reliable connection that people seem to expect. wifi will allways be a best effort sort of thing, sometimes its great, sometimes its unreliable or slow . Its no surprise that wifi works in one area of the house & not isnt good in another part of house. Try another channel, move the wifi AP off the floor & to the same height as the laptop, move the wifi AP somewhere else in the room . Hi there! The only time I use WI-Fi is when I am using my laptop outside when the weather is warmer. My computers on my network only use cable; CAT5E. It took me awhile to get back online too. Cheers.	undiejuice (16495)
1410376	2015-10-29 00:11:00	Lets not ignore the elephant in the room :D Is it my fibre unit I should be reseting or the ADSL unit for broadband Its completely possible that the ADSL Unit is not upto the task. The fibre Modem my be to much for it. I know when I had a slower cable connection ( maxed at @ 50Mbps) and then went to what I have now, the Telstra tech when he came and installed the newer cable modem advised the original Router I had probably wouldn't handle it - He was right, had all sorts of problems - after a few days I replaced it, and away it went - full speed and solid.	wainuitech (129)
1410377	2015-10-29 02:15:00	That was good, that FairGo link, thanks wainuitech... but they're confusing "line speeds" with "attained speeds", unfortunately it shows a bit of ignorance on their behalf (Fair Go) TCF cannot guarantee Line Speeds, however if you were previously attaining, say 25mbps with your last provider, and you switch providers, you would reasonably expect to connect at a similar speed. Attained speeds are different, and are what was likely what was causing the issue for this bloke, and they _are_ something that TCF can rule on. For example, if during peak times you can't even stream a YouTube video in 720p, however you're syncing at 20mbps, that's not a "Line speed" problem. (It's probably also worth mentioning how pathetic they were, showing disdain for the subject matter because it was "techy" and they didn't understand it very well... They don't show that same disrespect when it comes to things like plumbing issues or whatever, so why this??)	Chilling_Silence (9)
1410378	2015-10-29 02:23:00	Do you think its strange when I could be 1- 2 meters from the actual fiber-modem unit and the internet connection is limited? If it says "Connection is limited" it means you're connected to your router, however one of two things has happened: 1) You haven't received an IP address from your router, a common problem on the cheap junk that ISPs usually give away for free 2) You're connected successfully to your router, but you've lost connection from your router to your ISP ("the internet") Basically, you shouldn't have to be restarting your router, especially if it's Fibre. I would suggest if you are, that option 1 is occurring, and its a common issue with routers that I see all too often, especially Huawei and Technicolor routers, though occasionally Netcomm routers have been known to do it too. If I was you, I'd grab this program: download.cnet.com Do it in advance, and see what it looks like, it should show you an IP address such as: 192.168.1.20 You can then run this again when you see "limited connectivity": - If it shows a LAN IP address, you know the problem is between your router and your ISP - If it shows nothing in the LAN IP address field, you know that one of the services inside the router has "crashed" and you should ask your ISP for another Talk to your ISP, lodge a complaint, explain what's happening, explain to them "I'm not getting an IP address from the router when this occurs". They'll probably just end up suggesting you go buy a new router from somewhere else, but it's worth a shot seeing if they'll replace it for you.	Chilling_Silence (9)
1410379	2015-10-29 20:01:00	Thanks Chilling Silence, and everyone else.............. I will try those things suggested and see how things unfold in the end. Cheers.	undiejuice (16495)
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