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| Thread ID: 75921 | 2007-01-14 21:30:00 | Telecom has just hiked home line charges | Chris Keall (10417) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 516033 | 2007-01-14 21:30:00 | See the damage here (blogs.pcworld.co.nz). | Chris Keall (10417) | ||
| 516034 | 2007-01-14 21:33:00 | What a great service they priovide too ......NOT!:annoyed: | winmacguy (3367) | ||
| 516035 | 2007-01-14 23:35:00 | What a great service they priovide too ......NOT!:annoyed:Jeez you're a negative sod WMG, must be playing with all those macs that gets you going, or maybe it was finding out that Steve Jobs isn't Jesus Christ reincarnated after all and has gone and done an Enron on his options! You need some happy pills or something. I have never had anyting but excellent service from Telecom for landline, mobiles or DSL. My last two contacts were a week ago. I had my son's prepay set up to roam overseas in 5 minutes while I was on the line chatting about the cricket. Got straight through on the 0800 number. All done quickly, efficiently and right first time. Got my Telecom bill last week and found that I had been put on the wrong DSL plan when they changed over to the new system. The voice activated system passed me straight through to the right helpdesk wallah and it was fixed in a couple of minutes with a $90 credit. All very quick, polite and efficient, and there was no need to get all acid, bitter or twisted about the whole deal. Mistakes happen, but frothing at the wage-slaves doesn't encourage creative solutions or the will to help, while a no-blame "it's happened so let's fix it" approach gets you onside and moving forward straight away. That and being able to articulate the problem in understandable English of course. So many people do nothing but winge about Telecom's service, forgetting that the work is done by wage slaves just like you and I (provided you work that is) and while we have to share the net with the likes of those who download huge numbers of gigabytes day in day out (long may they be throttled) there will always be fluctuating speed, and even then the service is only as good as the wiring and equipment at the end user's location, which probably accounts for a good number of connectivity problems. Telecom are not God's gift to the communications industry, but they don't perform that badly and a piddling couple of bucks on the phone bill is nothing. Cheers Billy 8-{) :rolleyes: |
Billy T (70) | ||
| 516036 | 2007-01-14 23:58:00 | Look like you are one in a million, Billy. im constantly getting shafted by telecom. |
Jams (1051) | ||
| 516037 | 2007-01-15 00:07:00 | Jeez you're a negative sod WMG, must be playing with all those macs that gets you going, or maybe it was finding out that Steve Jobs isn't Jesus Christ reincarnated after all and has gone and done an Enron on his options! You need some happy pills or something. I have never had anyting but excellent service from Telecom for landline, mobiles or DSL. My last two contacts were a week ago. I had my son's prepay set up to roam overseas in 5 minutes while I was on the line chatting about the cricket. Got straight through on the 0800 number. All done quickly, efficiently and right first time. Got my Telecom bill last week and found that I had been put on the wrong DSL plan when they changed over to the new system. The voice activated system passed me straight through to the right helpdesk wallah and it was fixed in a couple of minutes with a $90 credit. All very quick, polite and efficient, and there was no need to get all acid, bitter or twisted about the whole deal. Mistakes happen, but frothing at the wage-slaves doesn't encourage creative solutions or the will to help, while a no-blame "it's happened so let's fix it" approach gets you onside and moving forward straight away. That and being able to articulate the problem in understandable English of course. So many people do nothing but winge about Telecom's service, forgetting that the work is done by wage slaves just like you and I (provided you work that is) and while we have to share the net with the likes of those who download huge numbers of gigabytes day in day out (long may they be throttled) there will always be fluctuating speed, and even then the service is only as good as the wiring and equipment at the end user's location, which probably accounts for a good number of connectivity problems. Telecom are not God's gift to the communications industry, but they don't perform that badly and a piddling couple of bucks on the phone bill is nothing. Cheers Billy 8-{) :rolleyes: QFT of the week nomination....:lol: |
SolMiester (139) | ||
| 516038 | 2007-01-15 00:23:00 | I personally can't see any reason to sign up for any form of Jetstream service until the speeds go up, the prices come down and the caps come off. If that means Telecom upgrades all of their hardware to allow for a bit of data compression down the lines then great as long as they don't charge us unnecessarily for the "privilage" As for their "service" I think the majority of posters on this forum would say it was "variable" at best and definitely not worth charging Xtra for (pun intended). Being a Mac user has nothing to do with it although spending a lot of time in Mac user forums hearing about the speeds and prices that overseas users get (Sweden and its 4 million population included) tends to keep me fairly well informed as to what we are missing out on down here. |
winmacguy (3367) | ||
| 516039 | 2007-01-15 03:51:00 | Very diplomatic reply WMG :thumbs: Ppl can learn a lot from that, myself included ;) |
dchip (1426) | ||
| 516040 | 2007-01-15 04:48:00 | I wonder if the ISP's that offer phone line services will be upping their fees now? Really encourages you to change your phone service provider to your ISP. | Jen (38) | ||
| 516041 | 2007-01-15 04:59:00 | An ISP has to rent the line from someone (which will be Telecom for a long time). Doubtless what they charge will reflect what they pay (plus a markup). :D | Graham L (2) | ||
| 516042 | 2007-01-15 05:01:00 | I believe that the old model of providing a phone line and charging for calls as a sole source of revenue died about 5 years ago. Now it is a case investing in data compression down copper lines (newer hardware TELECOM!), fibre networks assorted hi-speed wireless setups in builtup areas to provide us with hi bandwith video on demand a services which can then be sold en mass to the masses for a cheaper cost, some what similar to how supermarkets to over the corner store. If you can provide the service and the quality content at the right price it has already been successfully proven that customers will come. Vodafone's new Vodem is a partial example, the iTunes store is another successful example of how the new model works. |
winmacguy (3367) | ||
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