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Thread ID: 76752	2007-02-14 23:57:00	Re:Modem connection problem.	JOEJG (10295)	Press F1

Post ID	Timestamp	Content	User
524730	2007-02-14 23:57:00	Ok i have a Speedtouch connection/Wanadoo Broadband. Since last week my Dad got electricians around just to check the wires etc because the house had not been looked at for a while. Now the broadband use to be connected to the telephone Speedtouch ADSL filter downstairs and followed through the ceiling into my room via a extension cable. Now the electricians have put a telephone socket in my room because my Dad asked them to. They have connected a ASDL filter there and 2 wires. Now i need to know where to connect them. I know one of them connects to the modem, but i am not sure about the other. I have been trying for hours of different combinations but still no success. My broadband lights do both switch on,but after a while keep turning off and then back on. So it lets me connect but i am unable to go on the Internet. Every few minutes it go's on and off and repeats. Please help as quick as possible, thanks. O yeah and the fact is that my modem is not connected to the phone. As my Dad seems to think as long as the modem is connected the signal will find its way outside or to the phone. I have told him that it needs to connect to the phone though. Because like i have said before, it used to connect to the phone via extension cable, but now it does not. Is that the case?? I have tried googling diagrams but so far i have had no triumph.	JOEJG (10295)
524731	2007-02-15 01:00:00	Now the electricians have put a telephone socket in my room because my Dad asked them to. They have connected a ASDL filter there and 2 wires. Now i need to know where to connect them. Assume you are in the UK. What are these "wires"? If the telephone socket replaces the extension cord, you would just plug into that. If the filter is a plug-in unit, you don't plug the modem into that unless it has both phone and modem sockets. If you have the equivalent of our NZ "splitter" instal ie 1 wired-in filter for all the telephone sockets, then you need access to the unfiltered side of that to plug your modem in. This may be back where the extension cord plugged in.	PaulD (232)
524732	2007-02-15 01:39:00	You need to connect the modem phone-line into a filter that is plugged into the new phone jack that has just been installed into your room. Without a filter your modem will fail everytime someone uses the phone! You need to connect the modem to the phone-line as the modem has no other way to connect into the Broadband of your ISP.	Bryan (147)
524733	2007-02-15 02:05:00	Its hard to describe what they look like. The ADSL filter is plugged into the new socket(where you lift the protective bit up and plug it in), and there is a black wire and a white wire connected to that with a '' white bit'' on the end. One of those bits goes into the back of my modem and the other bit i don't know where. It looks like i will need a phone in my room then, or I will have to reuse the extension cable. But even if i have a phone put in my room i will still need a wire connecting to it right??Or would i just plug it into the socket?? Thanks for the help.	JOEJG (10295)
524734	2007-02-15 02:31:00	Perhaps the 1st thing you should do is check that you can use a telephone plugged into this new extension socket. It may not even be working . You don't need a phone plugged in for the modem to work. Are these "wires" in fact cords plugged into the filter? Does the filter have sockets labelled for modem or telephone?	PaulD (232)
524735	2007-02-15 02:33:00	What is the make of the modem? Does it plug into the USB drive? How many wires come out of the modem? Describe the black wire and the white wire more fully. Do they come out of the wall socket? If they come out of the modem, describe what plugs on the ends look like.	Bryan (147)
524736	2007-02-15 03:56:00	If you do not intend using a phone in your room, then you should plug the modem directly into the phone socket (providing of course that the plugs are the same species) You only need a filter on a phone. Downstairs, you probably had a filter with a phone and modem sockets on the back. In this case, the modem socket is hard-wired and doesn't go through the internal filter. Why don't you try the same filter you had down stairs?	decibel (11645)
524737	2007-02-15 12:39:00	Yes Paul it does. What is the make of the modem? Thomson Does it plug into the USB drive? My dial up use to, but i have tried plugging it into there. How many wires come out of the modem? 1 wire is fixed but there is one space for one that goes in. Describe the black wire and the white wire more fully. Do they come out of the wall socket? Sorry i meant grey and black. They come out of the ADSL filter. The 1 black wire looks identical but one end(circuitry or something, the bit that plugs in is white. Also one end plugs into the modem perfectly because you can hear it fit, while the other if plugged in is quite loose) The grey ones large end looks more like a clip in which you slot into the ADSL filter, and the other end should go in the modem, because it was beforehand. I am just wondering why they gave us another ADSL filter, because now i have two. Unless he couldn't find the other by any chance. I will try to use the one that was downstairs in the phone but i doubt it would make much of a difference?? Unless what you said above poster, is true. Thanks all.	JOEJG (10295)
524738	2007-02-15 12:55:00	Yes Paul it does. What is the make of the modem? Thomson Does it plug into the USB drive? My dial up use to, but i have tried plugging it into there. How many wires come out of the modem? 1 wire is fixed but there is one space for one that goes in. Describe the black wire and the white wire more fully. Do they come out of the wall socket? Sorry i meant grey and black. They come out of the ADSL filter. The 1 black wire looks identical but one end(circuitry or something, the bit that plugs in is white. Also one end plugs into the modem perfectly because you can hear it fit, while the other if plugged in is quite loose) The grey ones large end looks more like a clip in which you slot into the ADSL filter, and the other end should go in the modem, because it was beforehand. I am just wondering why they gave us another ADSL filter, because now i have two. Unless he couldn't find the other by any chance. I will try to use the one that was downstairs in the phone but i doubt it would make much of a difference?? Unless what you said above poster, is true. Thanks all. Edit: This is my modem: images.ciao.com This is what the ADSL filter looks like but its not the exact one: www.tlc-direct.co.uk Sorry for the dp i never realised. And lastly a telephone socket(now in my room) of which the ADSL inserts into: www.satcure.co.uk And i forgot to mention that my Dad thought that instead of plugging it into a telephone socket, you could plug it into one of the power surge's so it can make its signal. But we have tried that and it failed.	JOEJG (10295)
524739	2007-02-15 13:20:00	Plug the filter into the socket on the wall. The square plug in the filter will go to the ADSL modem. The wider plug socket on the filter is where you would plug a telephone into if you wanted to, not a necessary though. On the ADSL modem there will be a plug socket the same as the square one on the filter, you would run a cable between these. www.imagef1.net.nz	Rob99 (151)
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