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Thread ID: 140698 2015-11-27 21:57:00 Windows 10 start up Arnie (6624) Press F1
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1412089 2015-11-27 21:57:00 Hi Guys, Helping out a neighbor who has just come through a serious illness. Before I go over and perhaps stuff it completely, any suggestions on what he could do?

He sent me this :

"Hi Arnold
I am getting better every day but I have a problem with computer. I can’t remember my details and need an answer to a problem please. When I sign in to computer it tells me I am not using the correct credentials, so I restart and every thing goes smoothly. I wonder could you please ask the question o PC world i just am at odds
Thank You
Gary"

He recently upgraded to w10 and all has been going well to now.

Cheers
Arnie (6624)
1412090 2015-11-27 22:15:00 If hes using a email address to sign into Windows, it has to be the same as what was entered.

What you can do is once in the PC, change the account over to a Local account. It "Should" change over but sometimes with Windows 10 it doesn't do what its meant to do. :waughh:

If he cant sign in due to wrong details then you need to log into the account online, at something like outlook.com and work through the process to change/recover the password.

To change the type of account, Quickest way -- On the search type Account, open "manage your account, then the option to change is there. The only disadvantage is when ever signing into MS services you need to switch back, or resign in. You'll need to enter some details but its usually simple to follow.

Mines already on a local account, but heres an example:
6845
wainuitech (129)
1412091 2015-11-28 20:53:00 Good morning nothing changed I will go over later and see if I can find anything in his start up. :badpc: Arnie (6624)
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