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Thread ID: 140682	2015-11-25 21:21:00	Local printer	pctek (84)	Press F1

Post ID	Timestamp	Content	User
1411963	2015-11-25 21:21:00	OK, networking is not really my thing. Does this make sense to you? My son has been working from home after hours. They gave him a printer the other day, he has to print stuff, refer to it and then do whatever it is. So fine, OK, set up printer, log in to his work and access the specific program. And then you select print and no local printer, you just get a choice of the ones at his work. You can't even browse, it just shows the network he can access. No access to options in the program to change it. I told him to ring them and get the IT guy (off site) to fix it. He tries a work around, export as Excel and then open it in Excel on his PC and print. That was beyond me, because we did that and the sheet had page breaks every few columns. Weird. And no matter what I did, I could not remove them, so it would print bits on several pages. Remove page breaks - it would say OK and they'd remain. Mess with page layout all sorts, nope, zilch. he worked with the multiple sheets that day.... Anyway thats not the main issue. Printing properly from the program is,. Anyway Monday he comes home and says he has to come back here today to log in so the IT guy can see if the printer driver is compatible with the server. What? Wouldn't you just add local printer? Why would you even remove local printer in the first place? So as far as I can tell the IT guy is setting up the printer - which is attached to my sons computer here - on the server so he can print.	pctek (84)
1411964	2015-11-25 22:38:00	Quite a common situation you can experience. A better alternative is if they (IT guy) install a printer on the server that prints/saves to some format, like pdf, then you can print it from your own printer once you've saved it in some form of print friendly format. Cheers, KK	Kame (312)
1411965	2015-11-25 23:21:00	A better alternative is if they (IT guy) install a printer on the server that prints/saves to some format, like pdf, then you can print it from your own printer once you've saved it in some form of print friendly format. No this is the work around he did meanwhile. PDF sucked. Excel was better but still couldn't get the thing onto one sheet properly. So just print to LOCAL from the actual software....isn't that what would be set up?	pctek (84)
1411966	2015-11-26 00:02:00	When he tries to print, from the drop down box does he have XPS Document Writer - try that, just checked over the LAN here and spread sheets held formatting. It creates a XPS document on the PC that could then be printed locally. Of course the printers here are all network printers so could all be seen, not local ( Via USB) Including when logging onto the server Via remote desktop the Network printers can be seen.	wainuitech (129)
1411967	2015-11-26 00:02:00	This software that is being used, sounds like it was not intended for the use that he's doing or they did not want to license it for that type of use. This is why it sounds like he is using remote desktop to access it, in which it makes it seem like he's sitting in front of that computer, surrounded only by those printers there that are known to the server. What needs to happen, which the IT guy is trying to do, is he needs to add your printer to that mix, meaning your printer needs to be shared, the server needs to know about it, so that every time he networks into the computer, the server will see he's connected, discover his printer and make it available. Unfortunately, when he's connected, people there can also send print jobs his way, not likely but maybe as a prank if there's some clued up guys there. There really should be no reason why PDF is failing unless it is not configured correctly for printing (I don't trust IT guys myself). I had always set up PDF or similar format printers for situations like this because I connect remotely and didn't feel like driving there to take print outs off the printer. I only mentioned it as it's common and more people know of this format but myself, I usually opt for an open/non proprietary format. There's other methods too, even that Excel format probably would work too but sorting it may require more knowledge in what version of Excel it was exported as, what specification is being used and whether things need to be cleaned up at a binary level. Not for the faint hearted, but programmers usually can work it all out but really it's only a last resort situation. Other methods can be emailing/faxing, uploading or storing somewhere accessible. Installing the same software on your computer and taking a backup and plenty more. Cheers, KK	Kame (312)
1411968	2015-11-26 00:19:00	So as far as I can tell the IT guy is setting up the printer - which is attached to my sons computer here - on the server so he can print. Sounds about right . Good luck if its some cheap ass crappy USB only inkjet . If so it may not easily install for the IT guy unless its physically connected the the server :)	1101 (13337)
1411969	2015-11-26 01:28:00	No Wainui....no choices other than networked printers located at his work. Or it would have been easy. My thought was the guy adds LOCAL PRINTER into the choices......why must he install the thing onto the server? I'd do it, but son doesn't have access to the program settings. Neither did his direct boss - he tried that login too. LOL. The program is called Propella.......which he uses for inventory control, it's an ERP. They set his home PC up to connect remotely so they can close the premises and go home without him still being there working.....he's been doing heaps of overtime.... But obviously didn't think about printers, I just thought it bizarre that local printer would have been removed as an option anyway.....all the places I worked and looked at, this sort of stuff had it still there - used by anyone or not.	pctek (84)
1411970	2015-11-26 02:27:00	Sounds a lot like it hasn't been setup fully. Sounds like its being sent across the WAN. Is the items hes working on opened by a browser or logging in over something like a VPN / Remote desktop ? One "possible" solution, but again this depends on what permissions etc have been set in place. From Propella - their FAQ: Q: Can I also export and import data? All reports can be exported to all major industry standard formats. For example, you could produce your statement of position report, save it as an Excel spreadsheet and email it to your accountant. If it was possible to save as a speadsheet that could be sent. From the Manual :eek::eek: 6838 What does work, but I cant see them doing it, is setup something like Google Cloud Print.	wainuitech (129)
1411971	2015-11-26 03:12:00	Sounds a lot like it hasn't been setup fully. Sounds like its being sent across the WAN. Is the items hes working on opened by a browser or logging in over something like a VPN / Remote desktop ? One "possible" solution, but again this depends on what permissions etc have been set in place. From Propella - their FAQ: If it was possible to save as a speadsheet that could be sent. From the Manual :eek::eek: 6838 What does work, but I cant see them doing it, is setup something like Google Cloud Print. He's back here now with the IT guy on ph. He logs into Server 2008. Then accesses Propella and logs in to that. Yeah I looked up Propellas FAQ, he'd tried that - export. PDF was useless, Excel better but we got this bizarre unremovable page breaks every few columns in that. Buggered if I could remove that. He printed it that way anyway which was a PITA to work off. Exactly, not set up right. I kept saying though, why not just add local printer option. Well finally.....IT guy has just done that. Options which son didn't have access to. geez.....I did think that was all it needed.....not some involved thing installing stuff on the server.	pctek (84)
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