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| Thread ID: 77185 | 2007-03-01 18:38:00 | iPod grief... | johcar (6283) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 529135 | 2007-03-01 18:38:00 | My daughter recently bought herself a 2GB iPod which was happily doing what it was designed to do, until she came home from school yesterday. The screen was dead and she thought it was out of charge, so she plugged it into the PC (XP Media edition) to recharge it. Absolutlely nothing happened - the PC doesn't acknowledge that it is there. I tried plugging it into my laptop (XP Pro). Nothing. Is this a 'take it back to Harvey Normans and get a replacement' scenario? Or is there something I can do to fix it? |
johcar (6283) | ||
| 529136 | 2007-03-01 18:49:00 | Take it back With Apples standard warranty there is no need to mess around with these. |
DeSade (984) | ||
| 529137 | 2007-03-01 19:13:00 | Try resetting it as follows - Toggle the hold switch on and off (set it to hold and then turn it off again). Press and hold the Centre and Menu buttons for at least 6 seconds, until the Apple logo appears. If resetting doesn't work you might need to restore iPod Nano software. | Dadzka (6620) | ||
| 529138 | 2007-03-01 19:57:00 | Try resetting it as follows - Toggle the hold switch on and off (set it to hold and then turn it off again). Press and hold the Centre and Menu buttons for at least 6 seconds, until the Apple logo appears. If resetting doesn't work you might need to restore iPod Nano software. Hi johcar What Dadzka suggests is the same routine as for my 4th generation iPod, except that you have to connect it to its power supply first. However as your daughter's iPod is newer than mine I strongly suggest that you check the little manual she got with the iPod first. It will be clear on the process. Before taking the unit back you really should try resetting first. Let us know how you get on ! Misty :) |
Misty (368) | ||
| 529139 | 2007-03-01 20:11:00 | Cheers guys (and girls :) ) - I'll have a look at the manual when I get home (naturally, that's the last place a bloke looks for help!! :D ) and see whether a reset is possible or advisable. Other than that, I will be visiting Mr Normans' shop tomorrow... |
johcar (6283) | ||
| 529140 | 2007-03-01 20:24:00 | Or get Itunes, connect the Ipod and see if Itunes can see it . If it can, at least its not completely dead . Then restore it . You'll have to stay online coz it restores then downloads the firmware from whatever site . Hopefully u have a power recharger thing too, u may need it . |
Speedy Gonzales (78) | ||
| 529141 | 2007-03-01 21:02:00 | Thanks Speedy - already using it in conjunction with iTunes (seemed to be the easiest way to go) . iTunes cannot see the iPod, nor can I view it from the "Safely Remove Hardware" window . . . Nothing displayed on the screen of the unit whatsoever - usually get the 'Do not disconnect' with the slashed circle prohibition symbol displayed when connected to the PC . |
johcar (6283) | ||
| 529142 | 2007-03-01 23:52:00 | Thanks Speedy - already using it in conjunction with iTunes (seemed to be the easiest way to go) . iTunes cannot see the iPod, nor can I view it from the "Safely Remove Hardware" window . . . Nothing displayed on the screen of the unit whatsoever - usually get the 'Do not disconnect' with the slashed circle prohibition symbol displayed when connected to the PC . Has it been dropped? Is there any sign of damage on the case . The retailer will usually send it back to the supplier, who examine it, and if there is any damage on the case they won't replace it . |
robbyp (2751) | ||
| 529143 | 2007-03-01 23:54:00 | My daughter recently bought herself a 2GB iPod which was happily doing what it was designed to do, until she came home from school yesterday. The screen was dead and she thought it was out of charge, so she plugged it into the PC (XP Media edition) to recharge it. Absolutlely nothing happened - the PC doesn't acknowledge that it is there. I tried plugging it into my laptop (XP Pro). Nothing. Is this a 'take it back to Harvey Normans and get a replacement' scenario? Or is there something I can do to fix it? Also did you try leaving it plugged into the computer for about 1/2 an hour. If the battery has been totally drained, it takes about half an hour for the ipod to start recharging again and be detected on itunes. |
robbyp (2751) | ||
| 529144 | 2007-03-02 00:39:00 | Also did you try leaving it plugged into the computer for about 1/2 an hour. If the battery has been totally drained, it takes about half an hour for the ipod to start recharging again and be detected on itunes. Hi Robbyp I find even when I completely discharge my iPod once each month the apple icon still appears on screen before I recharge ! Misty :cool: |
Misty (368) | ||
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