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Thread ID: 77185 2007-03-01 18:38:00 iPod grief... johcar (6283) Press F1
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529155 2007-03-02 04:12:00 Interesting Misty - that's where I will be probably taking it back to tomorrow. Hope I have the same experience you did. This iPod is only about three weeks out of the box, so I don't know that I will want to wait for a replacement...


I think you still have to wait for them to send it to their suppliers to assess it, as a lot of hidden damage can occur to them, and they can visually look in perfect condition, especially if you use a skin. They are able to tell by performing diagnostics tests, if it has been dropped.
There is also a diagnotics test in itunes you can do, although if it doesn't detect it, it may not work.
rogerp (6864)
529156 2007-03-02 08:06:00 Hi johcar
Look for the young lady if you can . Mind you they are probably all helpful - they seem to get well trained -- at least in that store
Misty :)Cheers - looks like it was all a false alarm - plugged it back into my laptop when I got home . iTunes opened almost immediately and looks like the unit is charging .

Don't know why it didn't do that when I was trying last night!!! :badpc:

I'm pretty happy with the customer service I have had from Harvey Normans for the last few hardware purchases I have made (PC, printer, camera, laptop) . But you do have to take everything they say with a grain of salt because they seem to be on commission . Some staff are very knowledgeable, others just salespeople . . .
johcar (6283)
529157 2007-03-02 08:35:00 Sounds like an 'iPod Quirk'. Occasionally you get something strange happen, and it is probably software bugs. One time I couldn't get any sound to come out of it, and resetting it fixed the problem. rogerp (6864)
529158 2007-03-02 20:15:00 Cheers - looks like it was all a false alarm - plugged it back into my laptop when I got home . iTunes opened almost immediately and looks like the unit is charging .

Great to hear that it is all sorted . It is worrying in the meantime . Would be nice to know what the problem was but it seems that you will not be able to find out now .
Misty :thumbs:
Misty (368)
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