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Thread ID: 77725	2007-03-20 03:12:00	SvcHst warnings	tapram (9325)	Press F1

Post ID	Timestamp	Content	User
534468	2007-03-20 03:12:00	I quite regularly get a warning when I am closing down computer - Instructions at 0x69532777 referenced memory at 0x00000000. The memory could not be read. I use Norton System Works 2007 (includes registry cleaner) but the problem persists. Do I need to worry about these warnings or can I safely ignore?	tapram (9325)
534469	2007-03-20 03:19:00	You have a worm or trojan, or something. Get trojan remover in my sig below. Install it run it click on scan, then select the 3rd to 7th option under the utilities menu.. The windows file is called svchost.exe not svchst.exe	Speedy Gonzales (78)
534470	2007-03-20 06:19:00	Many thanks for your interest. Tried as you suggested but no problems surfaced so I am still looking for an answer.	tapram (9325)
534471	2007-03-20 06:34:00	Well use one of the programs in my sig below. If u have XP or 2000, get hijackthis . Create a folder and put the file in it, then run it click on main menu, then scan and save a log. And copy and paste the log here. Its not a windows file, I know that.	Speedy Gonzales (78)
534472	2007-03-21 05:35:00	Thanks for the continued interest. Have run the Trojan Remover again and followed your recommendations as regards steps 3 to 7. Also read somewhere Windows Automatic Updater can cause SvcHost problems so as recommended turned it off did a Manual update and then turned the Automatic Updater on again. This did appear to fix the problem briefly earlier but it started up again after a short break. Will see how we go and if problem continues will get the hijackthis and post a copy of the log for your expert perusal.	tapram (9325)
534473	2007-03-21 21:28:00	So is this file svchst.exe or svchost.exe, there's a difference.	Speedy Gonzales (78)
534474	2007-03-21 21:59:00	The problem is SvcHst as per copy of warning copied here: ccSvcHst.exe Application Error X The instruction at "0x69532777" referenced memory at "0x00000000". The memory could not be "read". Click on OK to terminate the program OK	tapram (9325)
534475	2007-03-21 22:01:00	Post a hijackthis log. Ah there's also a file called ccsvchst.exe which belongs to a Nortons program. It could be that System Works thats crashing. It could be a bug in that program. See if there's an update for it using liveupdate if it has it.	Speedy Gonzales (78)
534476	2007-03-22 02:45:00	I am in your debt - thanks again. I will go to Norton and see what response I get from them but may take 2/3 days. Meantime copy of log as asked for: Logfile of Trend Micro HijackThis v2.0.0 (BETA) Scan saved at 1:38:54 p.m., on 22/03/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\Smartcom\EP2005\EpMonitor.exe C:\Program Files\Norton SystemWorks Premier\Norton GoBack\GBPoll.exe C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe C:\Program Files\PalickSoft\HDD Temperature\HDDTSvc.exe C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\SiteAdvisor\6028\SAService.exe C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe C:\Program Files\SiteAdvisor\6028\SiteAdv.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Google\Google Updater\GoogleUpdater.exe C:\Program Files\Norton SystemWorks Premier\Norton GoBack\GBTray.exe C:\Program Files\Norton SystemWorks Premier\Norton Utilities\SYSDOC32.EXE C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\PROGRA~1\WINZIP\winzip32.exe C:\Documents and Settings\PatrickKnell\Local Settings\Temp\HiJackThis_v2.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://nz.yahoo.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1 R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\ Yahoo! \Companion\Installs\cpn0\yt.dll O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\ Yahoo! \Companion\Installs\cpn0\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6028\SiteAdv.dll O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O2 - BHO: Norton Personal Firewall 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\ Yahoo! \Companion\Installs\cpn0\yt.dll O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6028\SiteAdv.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll O3 - Toolbar: Norton Personal Firewall 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe" O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6028\SiteAdv.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1 O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user') O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks Premier\Norton GoBack\GBTray.exe O4 - Global Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks Premier\Norton Utilities\SYSDOC32.EXE O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O9 - Extra button: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Premier\Norton Cleanup\WCQuick.lnk O9 - Extra 'Tools' menuitem: Express Cleanup - {5E638779-1818-4754-A595-EF1C63B87A56} - C:\Program Files\Norton SystemWorks Premier\Norton Cleanup\WCQuick.lnk O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - security.symantec.com O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - update.microsoft.com O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - h30155.www3.hp.com O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\ccPwdSvc.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: EP2005-SAGEM Usb Switcher (EpMonitor) - Unknown owner - C:\Program Files\Smartcom\EP2005\EpMonitor.exe O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks Premier\Norton GoBack\GBPoll.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: HDD Temperature (HDDTService) - PalickSoft - C:\Program Files\PalickSoft\HDD Temperature\HDDTSvc.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton Save and Restore - Symantec Corporation - C:\PROGRA~1\NORTON~2\NSR\Agent\VProSvc.exe O23 - Service: Norton UnErase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: SiteAdvisor Service - McAfee, Inc. - C:\Program Files\SiteAdvisor\6028\SAService.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe -- End of file - 11927 bytes	tapram (9325)
534477	2007-03-22 05:39:00	The log doesnt look tooo bad. Put hijackthis in its own folder then run it again. Then click on what u clicked on before tick these entries then tick fix checked. Close browser/s. I would say it's ccsvchst.exe part of Nortons thats crashing. O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe" - Uninstall this and ALL previous versions of Sun Java. The latest version is in my sig below. O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE O4 - Global Startup: Norton System Doctor.LNK = C:\Program Files\Norton SystemWorks Premier\Norton Utilities\SYSDOC32.EXE	Speedy Gonzales (78)
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