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| Thread ID: 77724 | 2007-03-20 02:53:00 | Maxtor usb drive | bpt2 (6653) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 534429 | 2007-03-20 02:53:00 | I have been using a 60Gb external usb powered drive which appeared as Drive E alongside the C drive in My Computer. After uninstalling the Maxtor software because I use a different backup program, the computer can no longer access the drive. When I connect it, It appears as a usb drive that is working properly but does not appear under disk drives in device manager where it used to be. What can I do? |
bpt2 (6653) | ||
| 534430 | 2007-03-20 02:57:00 | Try reinstalling the Maxtor software | radium (8645) | ||
| 534431 | 2007-03-20 06:22:00 | The software is on the drive itself and I cannot locate any driver software on the Maxtor website. It states only that WinXp will recognise the drive. | bpt2 (6653) | ||
| 534432 | 2007-03-20 07:00:00 | run compmgmt.msc and see if the drive appears in Disk Management, if it doesn't then take a look in device manager and see if there are any errors. Event viewer is also a good place to have a look to find out what might be going on. |
gcarmich (10068) | ||
| 534433 | 2007-03-20 07:30:00 | yep, what radium said, although im amazed windoze doesnt recognise it, we use several usb drives for tasks (not maxtor admittedly) and have never had an issue. | devo (6058) | ||
| 534434 | 2007-03-20 07:39:00 | We need more information to help further . I've seen various USB drives that can't be seen by windows, sometimes it is caused by removing them incorrectly . Does it appear in the disk management program? Are there errors in the event log associated with it? Does it work in a different USB port? |
gcarmich (10068) | ||
| 534435 | 2007-03-20 08:23:00 | It does not appear under Disk Management or as a drive in device manager. I believe I inadvertantly uninstalled the Maxtor software when I decided to use another backup program. The device appears in Device Manager as "Maxtor Personal Storage Security" In the Event Viewer I get an error message: DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service PDAgent with arguments "-Service" in order to run the server: {BD305370-D59A-4293-8AE3-E58926276892} The previous message reads: The Removable Storage service entered the stopped state. Not sure what all that means though. |
bpt2 (6653) | ||
| 534436 | 2007-03-20 10:16:00 | Ok - delete the Maxtor entry in device manager then reboot the computer - with the Maxtor device attached. | gcarmich (10068) | ||
| 534437 | 2007-03-20 10:25:00 | DCOM got error " The service cannot be started, either because it is disabled or because it has no enabled devices associated with it . " attempting to start the service PDAgent with arguments " -Service " in order to run the server: {BD305370-D59A-4293-8AE3-E58926276892} This is Perfectdisk I think . It shouldnt have anything to do with the usb drive . The previous message reads: The Removable Storage service entered the stopped state . Not sure what all that means though . Mine says the same thing . (Mines on manual and stopped) . You go to control panel / admin tools . Removable storage service is here . But the usb flash drive here still works . |
Speedy Gonzales (78) | ||
| 534438 | 2007-03-20 10:40:00 | Problem solved after I finally found the software at: support.seagate.com Don't know why it was so hard to track down, but anyway installing it solved the problem and I can now access the drive! |
bpt2 (6653) | ||
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