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Thread ID: 141433	2015-12-18 23:25:00	Spark HG659b Fibre Modem changing LAN settings	Geek4414 (12000)	Press F1

Post ID	Timestamp	Content	User
1413104	2015-12-18 23:25:00	Pulling my hair out trying to change the new Spark HG659b fibre modem IP from 192.168.1.254 to match my existing modem of 192.168.2.1, so I don't need to change everything else in the house. Sometimes it let me save the new IP but it reverts back to default the moment I navigate away from the page and back. Or sometimes it won't even let me save the new IP, keeps saying 192.168.2.1 is not a valid IP address! Never ever had any issue changing the LAN address on any modems before, and I have done dozens of them. Trying to contact Spark and have 1.5 hour wait time, cordless phone is going to run flat waiting for it. Lodged a call back on their web site and wait time is 5 hours 54 minutes >_< Since the arrival of the modem, they have decided to cut our copper phone line off without notice as well. Even though the tech is booked for Mid January to do the integrated wiring. Luckily I can still get our phone working by connecting the base phone for the cordless to the ONT in the garage. Talk about left hand not talking to the right hand! I bet they must be dealing with zillions irate people who have their phones cut off and didn't know what to do.	Geek4414 (12000)
1413105	2015-12-18 23:53:00	Same sort of thing happened to me a while back and was told that the copper would still be alive and it was, so just put things back into the old phone jack till things were sorted.	jontee (11618)
1413106	2015-12-19 00:04:00	Same sort of thing happened to me a while back and was told that the copper would still be alive and it was, so just put things back into the old phone jack till things were sorted. The copper line is definitely cut off for us, all the phones had the cut off dial tone. It only works if connected directly to the ONT in the garage. I bet Spark has screwed up heaps of people's phone, the call back went from 5 hours 50 minutes to TOTALLY broken, can't even open that page now. By the way, I might have found the problem with changing the LAN IP to 192.168.2.1 ... I R'TFM www.spark.co.nz "The guest Wi-Fi feature has been defaulted to use IP range 192.168.2.x by design and will not work if amended. However, using a different IP range e.g. 192.168.0.1 will work." So it appears that the 192.168.2.x segment must have been used already and I can't set it as the LAN IP. Can some expert confirm my suspicion?	Geek4414 (12000)
1413107	2015-12-19 01:50:00	Can you disable the Guest so the main should be able to be reset. Normally I dont work with the guest settings, if anyone wants access then the owner gives them the password /SSID.	wainuitech (129)
1413108	2015-12-19 02:15:00	Have a read here (www.spark.co.nz)	bk T (215)
1413109	2015-12-20 21:47:00	Can you disable the Guest so the main should be able to be reset. Normally I dont work with the guest settings, if anyone wants access then the owner gives them the password /SSID. The Guest Network was default to off. I ticked the box to enable it and there was no provision to change the LAN setting, only the 2.4GHz/5GHz SSID and password >_< By the way, they have suddenly decided to switch our phone back to copper and cut off the fibre phone service without notice (again). Only found out when the phone rung and it was the desk phone that was still connected to copper rung, the cordless phones plugged into the ONT went dead. They did eventually called later to tell us that they have switched us back to copper and they "will not" make any further changes until the tech has done the integrated wiring.	Geek4414 (12000)
1413110	2015-12-20 21:51:00	Have a read here (www.spark.co.nz) Thanks, but that's where I tried to change the IP anyway and being told 192.168.2.1 is not a valid IP address. I can change the IP on dozens of modems and some managed switch through CLI only but never came across this issue before. May be I need to see if there is info on how to SSH/Telnet in and bypass the GUI to set the IP. Looks like I am not the only one suffering from this and there is some CLI info on this page. Will give it a go ... www.gpforums.co.nz	Geek4414 (12000)
1413111	2015-12-20 22:16:00	Unfortunately admin/admin does not work in Telnet, so can't try the CLI work around.	Geek4414 (12000)
1413112	2015-12-20 22:57:00	Ive come across various strange issues from some ISP supplied routers. The easiest fix is to replace it,buy something better. Sometimes thats the only fix. Have you checked to see if theres a Firmware upgrade ?	1101 (13337)
1413113	2015-12-20 23:38:00	Ive come across various strange issues from some ISP supplied routers. The easiest fix is to replace it,buy something better. Sometimes thats the only fix. Have you checked to see if theres a Firmware upgrade ? Tried a firmware update, no luck. Still the same. Also tried first disabling DHCP server on the modem, reboot, then try to change the IP, still showing 192.168.2.1 is not valid. I think the only 'potential' way to fix it is to change the Guest Network settings, but there does not seem to be anyway to do it in the GUI and Telnet didn't like the default password. Grrrrr Just got the plan changed from 100/50 to 200/20 and the existing Spark supplied modem only has 100Mbps LAN ports, so keen to get this new modem working to take advantage of the increased speed download speed and WiFi-ac. By the way, in case people wonder why I must change the LAN IP. I can't VPN into the my own network while out and about if my modem is set to 192.168.1.x. Most places I connect in from also used 192.168.1.x, attempting to reach anything on my own network fails because their modem/router keeps the traffic on the local LAN instead of over the VPN connection, because it thinks what I want to reach should be on the local LAN. It only works if my home LAN is on a different segment. I guess I could pick a different segment to 192.168.2.x, but it also means I have to reconfigure all my Servers and NAS driver etc to the new segment.	Geek4414 (12000)
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