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Thread ID: 141433	2015-12-18 23:25:00	Spark HG659b Fibre Modem changing LAN settings	Geek4414 (12000)	Press F1

Post ID	Timestamp	Content	User
1413114	2015-12-21 00:18:00	Thanks, but that's where I tried to change the IP anyway and being told 192.168.2.1 is not a valid IP address. I can change the IP on dozens of modems and some managed switch through CLI only but never came across this issue before. May be I need to see if there is info on how to SSH/Telnet in and bypass the GUI to set the IP. Looks like I am not the only one suffering from this and there is some CLI info on this page. Will give it a go ... www.gpforums.co.nz It's mentioned there that you can't change to 192.168.2.1 : " ... Currently you are unable to change the Subnet Mask on the Huawei HG659. We are working on resolving this issue. The guest Wi-Fi feature has been defaulted to use IP range 192.168.2.x by design and will not work if amended. However, using a different IP range e.g. 192.168.0.1 will work."	bk T (215)
1413115	2015-12-21 00:43:00	It's mentioned there that you can't change to 192.168.2.1 : " ... Currently you are unable to change the Subnet Mask on the Huawei HG659. We are working on resolving this issue. The guest Wi-Fi feature has been defaulted to use IP range 192.168.2.x by design and will not work if amended. However, using a different IP range e.g. 192.168.0.1 will work. " Yes, I read that too. The subnet mask cannot be changed but I don't need to change that. The fact that it says the guest network " will not work if amended " kind of implies that it 'can' be amended. May be I just need to bite the bullet and change the LAN IP to 192.168.0.1 or anything other than 192.168.2.x o_O	Geek4414 (12000)
1413116	2015-12-21 01:31:00	Yep, you could have changed your network by now!! Sometimes it's better to avoid heads and brickwalls coming into contact.	linw (53)
1413117	2015-12-21 08:38:00	Yep, you could have changed your network by now!! Sometimes it's better to avoid heads and brickwalls (www.google.co.nz =off&tbm=isch&q=head+and+brickwall+animated+gif&imgrc=RqH3xYC-x6z3dM%3A) coming into contact. Call me stubborn. LOL. I just could not believe that it has hard coded LAN IP for the guest network and no way of telling that from the GUI. It's ok for me to re-configure everything, as I can do it myself, imagine having to pay someone to do all this?! We were made to change to the new plan which was the start of all these problem. Starting with the modem turning up, and they decided to cut off my copper phone line without notice that afternoon and switch it to fibre phone line 3 weeks before the tech is due to install the integrated wiring. After waiting eons on the phone, finally talked to an overseas help desk who pretty much just want to palm us off to someone else. They then decided to switch us back to copper in the weekend, again without notice; only noticed it when the old desk phone still attached to copper line rung. We discovered that they have also ditched our caller ID service and with that we just clicked that they also disconnected my second number which is my business number. Just as well most of my clients call me on my mobile. Now confirming that the modem is not configurable and I'll have to reconfigure every network devices in my network as well >_< (www.tickettoanywhere.net). Who knows how long it will take them to sort out our phone service, their call back request page is still broken, not looking forward to the phone loop hell tomorrow trying to get hold of them.	Geek4414 (12000)
1413118	2015-12-21 20:22:00	Call me stubborn. LOL. I just could not believe that it has hard coded LAN IP for the guest network and no way of telling that from the GUI. It's ok for me to re-configure everything, as I can do it myself, imagine having to pay someone to do all this?! . surely you jest Because these are cheap, made for the masses, giveaway routers. PLUS, they have backdoors & IP's hard coded for the ISP's benefit . Possibly ports hard coded as well, as some ports wont forward via DMZ on some ISP routers. PLUS, they are customised for the ISP, locked down(?) for the ISP, possibly adding a few bugs PLUS being customized for the ISP, the manufacturers usual firmware updates may not work on them, so may never get the latest firmware(I assume) Replace it. Its that simple.	1101 (13337)
1413119	2015-12-21 21:51:00	surely you jest Because these are cheap, made for the masses, giveaway routers. PLUS, they have backdoors & IP's hard coded for the ISP's benefit . Possibly ports hard coded as well, as some ports wont forward via DMZ on some ISP routers. PLUS, they are customised for the ISP, locked down(?) for the ISP, possibly adding a few bugs PLUS being customized for the ISP, the manufacturers usual firmware updates may not work on them, so may never get the latest firmware(I assume) Replace it. Its that simple. The point is that they seem to have total disregard on people's systems when they make changes. Spark screwed up a few businesses' VoIP systems when replaced modems, just put in the new one and never bothered to set up any of the port forwarding or even let the clients know that they had to be done. The clients lost their phone systems and wondered why, ended up having to pay two lots of people to sort out the VoIP settings and other network issues after the "free" modem replacement. That's what I mean by if someone has to pay to fix their stuff ups. They also made changes to their business mail hosted domain email couple of weeks ago, my client's email was down for over a week, not even the web mail would work. I am a bit up to my eye balls with their stuff up recently, that's all.	Geek4414 (12000)
1413120	2015-12-22 13:59:00	Those are cost of doing business. Things change with IT stuff it's that simple.	Alex B (15479)
1413121	2015-12-22 20:43:00	The point is that they seem to have total disregard on people's systems when they make changes . Spark screwed up a few businesses' VoIP systems when replaced modems, just put in the new one and never bothered to set up any of the port forwarding or even let the clients know that they had to be done . The clients lost their phone systems and wondered why, ended up having to pay two lots of people to sort out the VoIP settings and other network issues after the "free" modem replacement . . I would ask, why would anyone assume that a new 'free' (ie its cheap & nasty) modem would ~just work as is~ in a corporate system , with VOIP . Surely, thats what IT support is there for, to sort through these issues , before they happen . Its no different from when a company changes ISP, then gets a big surprise that no email is coming into the server , because they didnt want to pay for maybe an hour IT support before hand . Its not the ISP job to reconfigure modems for every install . Thats the job of IT support . Its been well known about issues some 'free' modems have . Thats an issue that goes back many years . We used to throw 'free' modems straight into then bin a few years back . Im not saying that this is OK, its just the way it is and has been for quite some time . Weve come across DMZ issues with some new free routers: even with DMZ, some ports are still blocked or wont forward . Simple fix was replace it .	1101 (13337)
1413122	2015-12-23 12:17:00	I would ask, why would anyone assume that a new 'free' (ie its cheap & nasty) modem would ~just work as is~ in a corporate system , with VOIP . Its not the ISP job to reconfigure modems for every install. Thats the job of IT support . Coz, they're usually branded as "Business-ready" with "VoIP Support". Far too often things like SIP ALG or the Stateful packet inspection get in the way though...	Chilling_Silence (9)
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