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| Thread ID: 140055 | 2015-08-12 07:42:00 | The Internet and Phone line | AppleFan (17097) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1406417 | 2015-08-12 07:42:00 | Hey i don't know know if this is the correct way to ask , sorry if i make a mistake . As i know the internet come comes through the phone line connection but looking at the wires does the connection have a separate wire for the internet and separate for phone or they basically as one . Also i want to know when the telephone companies do troubleshooting for say looking at if the line is healthy , how does it actually tell them for how the line is doing ? Thanks |
AppleFan (17097) | ||
| 1406418 | 2015-08-12 09:02:00 | The internet comes down the same pair of wires as the phone but is at a different frequency. Your modem sorts them out. As for the phone test, when they test the line they are looking for foreign power, foreign earths and either capacitance (each phone has a capacitor and so the test shows you that) or a short. If your phone has become disconnected the test will not show any capacitance. Simple enough. When you call fault service the person who answers, in most cases, is not a technician but just a receptionist who passes the fault report onto a technician. The fault centre is in the Telecom building in Takapuna and is the fault centre for all the country. |
Roscoe (6288) | ||
| 1406419 | 2015-08-12 10:22:00 | Keeping in mind that the wiring that comes to your house from the street may go to your phone first and then off to where your modem is. Just saying in case you have a wiring problem in the bit that goes to your modem while your phone may be working fine |
Ofthesea (14129) | ||
| 1406420 | 2015-08-13 09:49:00 | If the phone line tests alright but the broadband is not working, the first thing to check is the exchange equipment. If that tests okay then a phone call will establish that everything is plugged in. If that checks out then it will be necessary to send out a faultman to check the line at home. It's just a matter of elimination. Quite simple really. How do I know all that? I worked in Telecom's fault service for 21 years. |
Roscoe (6288) | ||
| 1406421 | 2015-08-13 19:12:00 | If the phone line tests alright but the broadband is not working, the first thing to check is the exchange equipment. If that tests okay then a phone call will establish that everything is plugged in. If that checks out then it will be necessary to send out a faultman to check the line at home. It's just a matter of elimination. Quite simple really. . But that doesn't happen. You ring ISP and they get you to check it all at your end first, then exchange ends up being last.... |
pctek (84) | ||
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