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| Thread ID: 78116 | 2007-04-03 10:29:00 | Telstraclear Cable - Slow International Traffic (Wellington) | somebody (208) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 538084 | 2007-04-03 10:29:00 | Has anyone else on the Telstraclear Cable network in Wellington been experiencing very slow speeds during the evening (i.e from 7pm onwards)? I've been having this issue since about Wednesday of last week - speeds are so bad that it takes about 30sec + before a page begins to load. Domestic sites are not affected (still get about 3.5mbit domestically). I gave up on calling their helpline today: "The current wait time is approximately 60 minutes. Please continue to hold to speak to a technician". |
somebody (208) | ||
| 538085 | 2007-04-03 10:33:00 | been having that with just plain dialup on/off for the last month. now and then international just dies. | tweak'e (69) | ||
| 538086 | 2007-04-03 10:58:00 | Got that tonight on Telstra Clear adsl. Not with local pages; only overseas stuff. It is far worse than I remember with dial up. And their networkstatus page says 'no known problems'... | John H (8) | ||
| 538087 | 2007-04-03 23:33:00 | Yeah it is rubbish at the moment. It is quite intermittent, hopefully just wait and see. Until now I have had generally good service from Telstra's cable, I hope this is not ongoing. | Blade2 (6577) | ||
| 538088 | 2007-04-03 23:34:00 | Actually what is funniest is that Xtra/Yahoo is obviously hosted overseas so that is also effected. Telecom are such twats! | Blade2 (6577) | ||
| 538089 | 2007-04-04 00:45:00 | I spent 59 minutes on hold this morning trying to "report a fault" to Telstraclear before I gave up. Speeds seem to have returned to a much more acceptable level now. |
somebody (208) | ||
| 538090 | 2007-04-04 04:00:00 | Has been fine for me. | Murray P (44) | ||
| 538091 | 2007-04-05 02:47:00 | I have also been having intermittent trouble over the past week or so. I agree it is a waste of time trying to contact their help desk as always about an hours wait. | Pato (2463) | ||
| 538092 | 2007-04-05 03:36:00 | If you also take the Telly feed via cable, a little ruse I have found successful in contacting Telstra is to choose the TV services option when I phone. You need to be a bit quickish on your feet when explaining the fault, but when they bump you over to the internet help line you tend to get through within a few minutes. Total time, anywhere from 10 to 20 minutes. | Murray P (44) | ||
| 538093 | 2007-04-05 06:09:00 | Thanks Murray - will give it a go sometime. | somebody (208) | ||
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