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| Thread ID: 78284 | 2007-04-10 05:32:00 | Slingshot frequent disconnection | Michael8 (7034) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 539683 | 2007-04-10 05:32:00 | Hi, I have recently switched my broadband ISP from xtra to slingshot. However I have found that the slingshot broadband connection isn't stable. I find that I keep getting disconnected from the internet and I have to reconnect to the internet again. The time between the disconnections happens from as little as half a minute to half an hour. I have tried contacting the slingshot customer service but they don't seem to know what the problem is. Is there anyone who could provide a solution to my problem. Thankyou, Michael |
Michael8 (7034) | ||
| 539684 | 2007-04-10 06:14:00 | Hi, I have recently switched my broadband ISP from xtra to slingshot. However I have found that the slingshot broadband connection isn't stable. I find that I keep getting disconnected from the internet and I have to reconnect to the internet again. The time between the disconnections happens from as little as half a minute to half an hour. I have tried contacting the slingshot customer service but they don't seem to know what the problem is. Is there anyone who could provide a solution to my problem. Thankyou, Michael Hi Michael, Change ISPs, LOL (sorry). But seriously, What type of modem are you using? Can you list the settings? |
porkster (6331) | ||
| 539685 | 2007-04-10 06:25:00 | My modem is D-link DSL-502T (the one that xtra gave for free) . The settings are mostly the manufactured ones as I pressed the reset button on the modem and I didn't change anything apart from what slingshot instructed me to do on their website . These are stated below: Primary DNS should be 202 . 180 . 64 . 9 Secondary DNS should be 202 . 180 . 64 . 2 The generic ADSL settings for New Zealand are as follows: VPI should be 0 VCI should be 100 The Protocol needs to be PPPoA (PPP over ATM, RFC 2364) with VC multiplexed encapsulation (VCMUX) Operating mode can be: G . 992 . 1, G . DMT or ANSI T1 . 413 iss 2 - but not G . Lite or G . 992 . 2 Your IP address should be dynamically determined . Michael |
Michael8 (7034) | ||
| 539686 | 2007-04-10 09:02:00 | I thought so...the plans sounded too good. | gum digger (6100) | ||
| 539687 | 2007-04-10 09:07:00 | Isn't that the modem for which Xtra urged their customers to download and install a software upgrade? The problem apparently was frequent disconnection. I think a link (and fairly full instructions) were given in the "support" area of the Xtra homepage, but a look on the Dlink site might find it. | Graham L (2) | ||
| 539688 | 2007-04-10 09:16:00 | My modem is D-link DSL-502T I am with Slingshot and connect via the same modem ... no issues evident to me and certainly am not experiencing disconnects. I presume you have run the Setup Wizard correctly? |
Cptn Hotshot (3904) | ||
| 539689 | 2007-04-10 11:23:00 | I never received the setup cd . Can the setup wizard be downloaded off the slingshot website? I can't really find the upgrade for frequent disconnection on Xtra's help page . I typed 502T into the search box but the only results I got were for a security upgrade . I've also visited the d-link website but can't really find it either . I found how to upgrade the firmware but I don't think that is what you're talking about, is it? The modem is kinda strange, right now I haven't experienced any disconnections . |
Michael8 (7034) | ||
| 539690 | 2007-04-10 23:54:00 | This may help, Michael: xtra.co.nz Cheers :) |
Renmoo (66) | ||
| 539691 | 2007-04-10 23:59:00 | Problem solved. I phoned slingshot again. They said they'll ring back later after checking the connection. They rang back later and told us that xtra/telecom did not setup my connection with slingshot properly(after ringing telecom). Thanks again for all your help. Michael |
Michael8 (7034) | ||
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