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Thread ID: 78454	2007-04-16 08:51:00	No modem sound	Bevan (12149)	Press F1

Post ID	Timestamp	Content	User
541497	2007-04-16 08:51:00	Does anyone know how I can get sound from my modem? I have Windows XP SP2 with an Agere Win modem on COM3. When I dial out with the modem there is no sound, although the modem does work and connects to the server. The sound works for other apps and Windows itself, so I know the speakers work. In the Control Panel Phone and Modem Options, the modem speaker volume is set to High. In the Modem Properties, it says the device is working properly. At the same time programs such as Internet Explorer and Outlook Express stopped automatically connecting and I have to log on to the internet before starting them. This problem started about a week ago and I have no idea why. I can not pin it down to anything that I did.. Any suggestions? Thanks! Bevan	Bevan (12149)
541498	2007-04-16 08:59:00	Hi Bevan, Welcome to PressF1. Have a read of this and see if it helps: Restoring Modem Noise (faqf1.net.nz) Post back with how you get on. :)	Jen (38)
541499	2007-04-16 09:03:00	I take it, youre on dialup? If u r, double click on the dialup icon then properties / general. Click on configure, then enable modem speaker. A modem has its own speaker, it doesnt use normal speakers.	Speedy Gonzales (78)
541500	2007-04-16 09:21:00	Thank you Jen and Speedy Gonzales for your prompt reply, I have tried both your suggestions but found everything in order. It should be working!	Bevan (12149)
541501	2007-04-16 09:36:00	This problem started about a week ago and I have no idea whyPersonally I'd be happy with that - modem screeching is a pain, and having IE and OE auto connect can be a minor security risk. I have to wonder though if you haven't got a bug in your system... it's a bit of a far guess, but something evil has installed itself on your computer, which has disabled the sound to make you unaware that it's trying to connect you. This can be caused by malicious dialers, which can end up costing you a fortune in overseas toll calls. My guess as to why it's stopped the auto connect of your IE and OU is that it's simply reversed the setting taht you had. So... highly recommend that you give your system a good anti-virus scan and using HijackThis, link available from Speedy's signature, install and run it, and copy and post the resulting log back here. My theory about a malicious dialer, unlikely as it sounds, is not uncommon.	Greg (193)
541502	2007-04-16 10:20:00	Thanks Greg, I hope you can make something of this.:) Logfile of Trend Micro HijackThis v2.0.0 (BETA) Scan saved at 9:18:05 p.m., on 16/04/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Ahead\InCD\InCDsrv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe C:\WINDOWS\System32\nvsvc32.exe C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\UPHClean\uphclean.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\Program Files\Microsoft Hardware\Mouse\point32.exe C:\PROGRA~1\A4Tech\Keyboard\Ikeymain.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\Program Files\Ahead\InCD\InCD.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\AutoSizer\AutoSizer.exe C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe C:\Program Files\MSI\PC Alert 4\PCAlert4.exe C:\WINDOWS\system32\msfeedssync.exe C:\Installation Files\Hijack This\HiJackThis_v2.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.nzcity.co.nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O2 - BHO: XBTP04283 - {9766AE15-6B0C-424a-9564-EF6CE1CC2DC2} - (no file) O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll O2 - BHO: Fire-Trust SiteHound - {C86AE9C0-0909-4DDC-B661-C1AFB9F5AE53} - (no file) O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll O3 - Toolbar: (no name) - {73F7F495-A325-4C52-BE48-5F97FA511E89} - (no file) O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [POINTER] C:\Program Files\Microsoft Hardware\Mouse\point32.exe O4 - HKLM\..\Run: [iKeyWorks] C:\PROGRA~1\A4Tech\Keyboard\Ikeymain.exe O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe" O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKCU\..\Run: [AutoSizer] "C:\Program Files\AutoSizer\AutoSizer.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [NBJ] "C:\PROGRA~1\Ahead\NEROBA~1\NBJ.exe" O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\G oogleToolbarNotifier.exe O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_9 O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user') O4 - Startup: deltemp.bat.lnk = C:\Batch Files\deltemp.bat O4 - Startup: PC Alert 4.lnk = ? O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll O9 - Extra button: (no name) - {11316B13-33F0-4C9F-BD55-09994CCFA8EB} - C:\WINDOWS\System32\shdocvw.dll O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing) O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing) O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - www.pcpitstop.com O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - go.microsoft.com O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - www.my-etrust.com O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - download.bitdefender.com O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - update.microsoft.com O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - update.microsoft.com O16 - DPF: {A8658086-E6AC-4957-BC8E-8D54A7E8A790} (GDIChk Object) - www.microsoft.com O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe -- End of file - 9471 bytes	Bevan (12149)
541503	2007-04-16 10:50:00	Run HJT again tick these entries and tick fix checked. Close browser/s. O2 - BHO: XBTP04283 - {9766AE15-6B0C-424a-9564-EF6CE1CC2DC2} - (no file) O2 - BHO: Fire-Trust SiteHound - {C86AE9C0-0909-4DDC-B661-C1AFB9F5AE53} - (no file) O3 - Toolbar: (no name) - {73F7F495-A325-4C52-BE48-5F97FA511E89} - (no file) O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe" - Uninstall this and all versions of Sun Java. Link is in my sig - 6 update 1. O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background I would uninstall this with this (www.dougknox.com) From here (http://www.dougknox.com/) And install MSN Messenger. (thats if u dont use Remote desktop, if u use XP Pro). Whats this do?? O4 - Startup: deltemp.bat.lnk = C:\Batch Files\deltemp.bat do you know?? O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing) 9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing) I dont know what this gibberish is: update.microsoft.com	Speedy Gonzales (78)
541504	2007-04-17 06:53:00	Hi I used Hijack This and deleted the items as instructed and now OE and IE log on to the internet as they always used to but the modem still makes no sound. The batch file you mentioned: @echo off cls del /s /q "c:\Documents and Settings\Warren\Local Settings\Temp\*.*" is to keep the directory free of clutter. I found that it had 600 redundant filesin it so I thought I would give it a bit of a spring clean. Thanks for your help.	Bevan (12149)
541505	2007-04-17 06:58:00	Umm get ccleaner (http://www.ccleaner.com) Its free and will remove temp files / cookies etc too.	Speedy Gonzales (78)
541506	2007-04-17 08:58:00	Use M1L3 under initialisation strings. M1 by itself does not cut it. Speaker Control Init Strings M0 Speaker always off M1 Speaker on during connection M2 Speaker always on (very noisy) L0 Lowest volume L1 Lowest volume (redundant) L2 Medium volume L3 Maximum volume Hope this helps.	Sweep (90)
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