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| Thread ID: 78504 | 2007-04-18 04:25:00 | Computer keeps switching off after loading new web cam | Pmnichol (12155) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 541999 | 2007-04-18 04:25:00 | We have just got a new Logitech Fusion web camera and loaded it all up last night (drivers loaded then plugged in camera as per instructions) and started using it. It appeared to work quite well for about 20 minutes and then without warning just shut the PC down. Initially I couldn't even reboot the PC until I unplugged the camera from the USB port. Rebooted, (backed everything up in a mild panic) plugged the camera back in, and after another successful 20 minutes or so the same thing happened again. We got an apologetic message from Windows XP both times saying that the new hardware loaded has possibly caused the problem - but didn't say what it was. I've checked the camera box and we easily meet all the minimum system requirements. Someone suggested we may have power supply issues - but I don't know where to start as to finding out what our supply is let alone what to do about it... Can anyone give me a kick in the right direction please?:help: | Pmnichol (12155) | ||
| 542000 | 2007-04-18 04:38:00 | Right mouse on my computer (on the desktop), / advanced tab / startup and recovery / settings tab, untick automatically restart. Does it restart or just shut down completely? Go to control panel / admin tools / event viewer. Look under application and system.. Look for any X's or bugcheck entries. If there are any double click on the entry and press ctrl-c to copy the error and paste it here. Or click on the link and it may give u a fix. Also check device manager for any conflicts or X's or !'s anywhere. Does it matter what USB port you plug it into?? Does it still shut down? |
Speedy Gonzales (78) | ||
| 542001 | 2007-04-18 04:40:00 | I wonder if it's trying to make a movie, and running out of disk space in 20 minutes. :D | Graham L (2) | ||
| 542002 | 2007-04-18 05:06:00 | Howdy, The PC just shuts down, it doesn't attempt to restart itself. I have unticked the restart option. I also checked out the event viewer and the only things I could find under ststem and application were these warnings:- - The attempt to power off HOME failed - Detection of product '{7D2370AC-D8E6-4996-986A-19824F8A167C}', feature 'QuickCam' failed during request for component '{C207503F-9631-4AF6-8CD2-D11260DBA3C5}' - Detection of product '{7D2370AC-D8E6-4996-986A-19824F8A167C}', feature 'QuickCam' failed during request for component '{3BBB8098-03C8-48DC-AA83-9B2159E12E0D}' Didn't find anything interesting in the Device Manager... I haven't tried a different USB port yet - there's a couple of the front of the box which I mostly use, so I might try them. I was thinking about uninstalling and reinstalling the driver too? |
Pmnichol (12155) | ||
| 542003 | 2007-04-18 05:20:00 | How would I know if it's trying to make a movie? - that sounds quite possible to me... We are using Skype to communicate. |
Pmnichol (12155) | ||
| 542004 | 2007-04-18 05:23:00 | Hmmm have a look at this (logitech.lithium.com) Use IE, Firefox seems to bring up the add live bookmark all the time. Its an RSS feed thats why. It could be a permission prob/issue, or a conflict with Avast AV. Is Avast installed and was it disabled before u installed the cam drivers? What version of the drivers are installed? |
Speedy Gonzales (78) | ||
| 542005 | 2007-04-18 05:29:00 | Please excuse my ignorance, but if I understand correctly Avast is anti-virus software...? I'm using Grisoft's Free AVG software. The camera driver is version 10.5.1.2023 | Pmnichol (12155) | ||
| 542006 | 2007-04-18 05:33:00 | Next maybe: Just possibly, it's a faulty unit which craps out after 20 minutes. That looks very much as if the camera's not being detected by the software. |
Graham L (2) | ||
| 542007 | 2007-04-18 05:38:00 | Please excuse my ignorance, but if I understand correctly Avast is anti-virus software...? I'm using Grisoft's Free AVG software. The camera driver is version 10.5.1.2023 Thats right Avast is AV software. Umm you could try posting something in that forum. It could be something in the driver install that didnt set something properly. In the registry. As stated on that site. Or send Logitech an email with the errors u posted here. Is there more than one account on this computer?? And does more than 1 user use this cam? Under a different account? It looks like you're not the only one with this prob using Skype (forum.skype.com) It seems to work in any other IM program but Skype. What version of DirectX is installed? Go to run type dxdiag. And what version of SKype is installed? |
Speedy Gonzales (78) | ||
| 542008 | 2007-04-18 07:29:00 | Incidentally Speedy, did you do anything nice for your 10,00th post, a nice bottle of wine perhaps?? :p :) | borax (7078) | ||
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