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| Thread ID: 141525 | 2016-01-01 23:43:00 | Intermittent internet problems | Beemer (6956) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1413708 | 2016-01-02 06:26:00 | Version 9.2. But why would it work then not work so long after it had been updated? I can't get it to connect to cellular data now either - it shows it's connected but when I try viewing any pages it says 'retry' and nothing new shows. When I could see Facebook it was showing posts from hours ago and it won't refresh. I tried removing the SIM card and putting it back, but no change after that either. | Beemer (6956) | ||
| 1413709 | 2016-01-02 06:33:00 | I am totally confused! You say that your wireless router has no external power supply and is plugged into the PC. Then you go on to say that there is no Wifi to your phone when the PC is switched off. How would the modem get power if the PC is turned off? Is this a USB modem? Not all USB sockets are powered when switched off. This Dell laptop has 4 USB sockets, only one socket has power when shut down. |
mzee (3324) | ||
| 1413710 | 2016-01-02 07:17:00 | Geeesss what a mess :) Seems you have to many items at once trying to sort. If I read your other post correctly, with the phone off everything works instantly. SO if that's correct, turn the phone off completely so it has no part in the fault finding -- Dont worry the world wont end with the phone switched off :D "IF" everything works, then leave the phone off for a few hours, make sure everything else is working consistently. If it does then the telecom router should be OK, but for some reason the phone is taking over the roll of the router when turned on. There will be some settings that are making it do this, as you should be able to use the phone just like your iPad, connecting to the router NOT everything else connecting to the phone. My wifes phone ( and all our other wireless devices) are set so when the wireless is in range it can connect to the routers Wireless automatically, Admittedly they are Android. |
wainuitech (129) | ||
| 1413711 | 2016-01-02 07:17:00 | I am totally confused! You say that your wireless router has no external power supply and is plugged into the PC. Then you go on to say that there is no Wifi to your phone when the PC is switched off. How would the modem get power if the PC is turned off? Is this a USB modem? Not all USB sockets are powered when switched off. This Dell laptop has 4 USB sockets, only one socket has power when shut down. Sorry, it's been a long and frustrating day! My previous modem and router had a power supply each and the new one has both in one unit. You are correct, it does have a power supply, I was getting it mixed up with my USB hub. So in answer to your question, the wifi still works when the computer is turned off due to the fact it DOES have an external power source. And I haven't even been drinking! Still no wifi on the phone, just very slow cellular. Turn on the phone's wifi and nothing else will connect. And now every time I go to use the iPad when it's been in sleep mode, I get prompted to log in to the wifi, despite the fact it's set to auto login to known networks. |
Beemer (6956) | ||
| 1413712 | 2016-01-02 07:24:00 | Geeesss what a mess :) Seems you have to many items at once trying to sort. If I read your other post correctly, with the phone off everything works instantly. SO if that's correct, turn the phone off completely so it has no part in the fault finding -- Dont worry the world wont end with the phone switched off :D "IF" everything works, then leave the phone off for a few hours, make sure everything else is working consistently. If it does then the telecom router should be OK, but for some reason the phone is taking over the roll of the router when turned on. There will be some settings that are making it do this, as you should be able to use the phone just like your iPad, connecting to the router NOT everything else connecting to the phone. My wifes phone ( and all our other wireless devices) are set so when the wireless is in range it can connect to the routers Wireless automatically, Admittedly they are Android. Yes, that sounds a plan! Happy to turn the phone off as I mostly use it like the iPad at night so have done that now. Who can sort the settings on the phone? Would I call Vodafone (who the phone is through) or would I need to take it in somewhere? I did have a problem with the phone not connecting even through cellular data a couple of years ago, not long after I bought it. I took it in to a Vodafone shop and the girl in there got it sorted within minutes. It would have to be a weekend as the local shop in Levin won't be open until Tuesday! |
Beemer (6956) | ||
| 1413713 | 2016-01-02 07:36:00 | I've got the phone off and turned the iPad off then on again. When I turned it back on and tried to load a page, I was prompted to log in again, and this time at the top of the page it had 'captive.apple.com' then Spark and some numbers. I hadn't noticed the apple thing before, so that may be a clue to what's wrong. | Beemer (6956) | ||
| 1413714 | 2016-01-02 09:10:00 | google 'captive.apple.com'. | linw (53) | ||
| 1413715 | 2016-01-02 10:19:00 | google 'captive.apple.com'. I have, and I've tried a lot of what is suggested - turning on aeroplane mode then resetting network settings, resetting the modem, etc - and nothing has worked unfortunately. I've tried clicking on 'forget this network' and unclicking the auto settings but even after turning the phone off then on again, it automatically logs in and the wifi still doesn't work. And now every time I close the iPad cover (not turning it off), I am prompted to log in again. The captive.apple.com bit comes up again and if I click on cancel it asks if I want to continue without the internet - and that means no connection. If I can't click on cancel quick enough, the only thing that shows is 'done' and that auto logs in to the wifi. Same thing with the phone. If the wifi on the phone is on, the iPad and desktop internet connection won't work. With the phone wifi turned off, the iPad and desktop connections work. I'm stumped as to what will fix it. |
Beemer (6956) | ||
| 1413716 | 2016-01-02 16:04:00 | Without knowing which make and model numbers of both the current and old modem and routers you have it is difficult to help you. I suspect though the current modem may just need a reset, not just power off and on. Please supply the current make and model number, so we can see what is required to reset the modem Also from what I read the PC is connected directly to the modem, not by wifi. So after doing the reset and getting your PC going we can then concentrate on the phone But first things first, I need the make and model numbers of all you modems and router |
Jedsdad (17435) | ||
| 1413717 | 2016-01-02 19:40:00 | So the USB hub isnt running by power? Whats plugged into it then?? Depending on what's plugged into it, some devices can draw more power, that a hub can handle. When this happens, whatever is plugged into it, will disconnect. I've seen this happen when someone tried to use a webcam that was plugged into a non powered hub. It wouldn't work. Told them to buy a powered hub, voila it worked. Buy a powered hub |
Speedy Gonzales (78) | ||
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