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| Thread ID: 79182 | 2007-05-11 03:15:00 | IHUG data usage | allcamp (1882) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 548982 | 2007-05-12 05:19:00 | Im fine, still at a great speed & downloading... Attached file: Usage Details + Current speed downloading from Japan (www.imagef1.net.nz) (189 KB) |
Chilling_Silence (9) | ||
| 548983 | 2007-05-12 06:58:00 | I suggest those having a problem do as I've done and contact the Commerce Commission. contact@comcom.govt.nz |
apsattv (7406) | ||
| 548984 | 2007-05-12 12:55:00 | Yep, the usage figures are total crap. Mine shows about 7 times actual! You'd think they would be embarrassed publishing such rubbish. | linw (53) | ||
| 548985 | 2007-05-12 22:13:00 | Reply from ihug this morning :) Dear Customer, It has come to our attention that some customers may have had their data usage calculated incorrectly. As a result of that, the rate limit has not been enforced on your account. This will have no affect on your internet browsing and a fault has been lodged to have this issue corrected. Thank you for your continued support of ihug products and services. Best Regards, Joseph.H The Accounts Team Customer Service Representatives Ihug Limited |
AndrewB (10500) | ||
| 548986 | 2007-05-13 11:19:00 | Just called IHUG and spoke with someone there.... they are aware of the issue (duh) and are awaiting some hardware changes before the issue will be resolved. I was asked to call back during business hours to speak to a manager who will be able to remove the rate limiting/extra data. Funny thing is, although theyre limiting me to 2mb atm, it dosent make any difference because my line speed is never above 1800kbps anyway ;) |
xpd (11702) | ||
| 548987 | 2007-05-13 21:35:00 | Therecording is about 2 days behind as well. I have seen my usage jumping up for no apparent reason and went and had a look to see that it was only up to the 12th. That was when I did do a heap of downloading. Also removing rate limiting does nothing for those who pay for the extra. |
Big John (551) | ||
| 548988 | 2007-05-14 00:22:00 | Just called IHUG again ..... they wont do anything until I send them proof/logs.... ***!!! Ive only just accurately started logging since yesterday :( When I said to the guy "I know lots of people are having this issue" he avoided saying anything further. I left my last ISP for useless customer service etc, now looks like I may have to do the same again..... ARGH Come IHUG, get a process in place for this fault and stick to it and let the users know *** is going on :( |
xpd (11702) | ||
| 548989 | 2007-05-14 00:44:00 | Emailed IHUG . . . . . . ======================= Hi, When is there going to be an official notice from IHUG regarding the broken data usage meter ? So many users now are complaining via forums and newsgroups that it’s obviously a major problem yet IHUG won’t admit there’s a fault publicly . I have called 2x about it now – first call I was told it was a hardware fault causing it and that IHUG were waiting for new equipment to be installed for the fault to be fixed and if I wanted to get any restrictions removed from my account, to call during business hours as a manager is the only one with access to modify the account . So I called – no, can’t do anything till IHUG have proof that it’s incorrect . I was asked to send logs to the helpdesk showing the difference – it’s not easy to do that when you’re on a LAN with LAN traffic as well as WAN being passed through my NIC and router, of course there are going to be large differences in the meters . (And no, its not the other user using all the traffic, she checks emails and logs off again) I now have a program that attempts to record my WAN traffic but has only been running for 12hrs so not enough “proof” there as such . Even looking at the meters today, there’s a huge difference – my traffic including LAN traffic comes to about 30mb since midnight – yet IHUG claims 627mb . How many users who aren’t very knowledgeable about the net and don’t know how to log data usage are being affected by this ? Probably a LOT . But they don’t know any difference until their bill arrives I guess……… . Come on guys, admit there’s a problem, get a process in place to deal with it, and keep everyone happy . I left my last ISP due to extremely poor customer service/notifications, don’t make me move again due to that :( ========================= Be interesting to see their response, if any . |
xpd (11702) | ||
| 548990 | 2007-05-14 06:17:00 | send a CC: to the commerce commision | apsattv (7406) | ||
| 548991 | 2007-05-14 09:35:00 | I'll see what IHUGs response is first - they may very well turn around and put it on the MOTD ;) But yup, next one will be getting CC'ed to a few places. |
xpd (11702) | ||
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