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| Thread ID: 79297 | 2007-05-15 07:45:00 | Huge drop in line speed: Who to contact? | Mike773 (8801) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 549998 | 2007-05-15 07:45:00 | My ADSL line speed has dropped from a regular 4000kpbs to 300-500kbps in the last 2 weeks. The ISP (Orcon) are refusing to do anything about it unless I supply them with speedtest results during the day, which I can't do because I don't stay home all day -- some of us have to work. (They don't seem to understand why I can't just drop everything and come home to run a test!) My phoneline "sounds" fine, i.e. no crackles or anything, but I suppose it could be the problem. So, the question is, can/should I contact Telecom or do I just have to wait for Orcon to do something? I'm not sure where the demarcation between the ISP and Telecom is. Do the ISP contact Telecom to investigate? I may need to find some way to escalate it to some kind of "complaints" authority, but I suppose this is futile, right? I know a lot of people have speed problems, so this is not a new issue. Sorry about bringing it up again. :groan: Why should I pay for "max" speed and get 500kbps? I've told them I'm not paying until they do something. They keep saying my phone line "may be capable of faster speeds", when I have the evidence that it used to be faster. So, the way I see it, they aren't providing their end of the bargain with "max speed" on my line. Any similar experiences anyone else has that could help are much appreciated! :thumbs: |
Mike773 (8801) | ||
| 549999 | 2007-05-15 08:47:00 | Because you're with a wholesaler of Telecom you can't go directly to Telecom you have to go through Orcon. The reason that Orcon is asking for those from you is that in order to log a speed issue Telecom require traces and speed tests from the customer so they're not trying to be difficult when they ask for this, they just can't log it with Telecom unless they have the information and if you do tests at different times of the day then it should show if it's a peak time congestion issue or not. They will probably appreciate the fact that it's a big inconvenience to do testing during the day but they really can't get it looked at without that information. Is it a speed issue as in downloading or is it that your router is connecting to the exchange at a slower rate then it was before? Is it just international or is it national as well? Is it constant or is it worse at night (peak time)? Those will be the things that they are looking for to find the problem. |
Wendles (11783) | ||
| 550000 | 2007-05-15 09:02:00 | To add to that excellent summary from Wendles before Orcon can log a fault, Telecom will want confirmation that you have done a full isolation test. That is disconnect everything off the phone line - all phones, filters, faxes, sky digital phone line if fitted, all double adapters and extension leads and connect the router direct into the phone jack. If you still have the problem you can be reasonably certain it is not a problem at your end and Orcon can advise Telecom what you have done and request an investigation. |
Safari (3993) | ||
| 550001 | 2007-05-15 09:46:00 | Browse to your modem and find out the copper line rate. This will tell you whether the problem is in your copper line or further into the network. |
decibel (11645) | ||
| 550002 | 2007-05-15 11:45:00 | I've been having the same problem with Slingshot for the past week and a half. My speeds while browsing or downloading from web sites is pathetic - about dial-up speeds. However, I also download newsgroup traffic and emails, both of which use different ports to web traffic and they are unaffected. The helpdesk wasn't very helpful... the only response I got was "our network team are aware and are investigating". Brilliant. Someone needs to sort out this country's crappy internet and get us up with the rest of the world! Cheers, Steve |
cell-gfx (9799) | ||
| 550003 | 2007-05-15 22:10:00 | try everything suggested here, if the connection speed of your router has dropped significantly orconn should be able to tell from their end without any testing from you, if it hasn't then you don't have a line fault. You need to be sure that it's the connection speed from the Exchange to you that has changed and not your download speeds - two seperate issues although related. It's not entirely honest but if you're sure it is a line fault and pay Telecom's wiring maintenance fee, ring up telecom faults and complain that your phone has been playing up and get them to test the line. If you don't pay the maintenance fee and a faultman comes out and finds nothing wrong they may charge you for it. |
dugimodo (138) | ||
| 550004 | 2007-05-16 10:23:00 | just check your filters maybe one of mine played up and dropped me to 400 conect to xchange once found and replaced just reset modem...hope its this for you.. | xmanz (3969) | ||
| 550005 | 2007-05-17 08:48:00 | Thanks to everyone for the replies . :thumbs: And sorry for coming back to this late . I'm sure they get a lot of "crying wolf" stories, so they have to check everything out before logging a fault, but it's frustrating when they won't do it because I can't be home during the day . My router is still connecting at the same speed as before (6000 or so) so there doesn't appear to be a problem there . The speed seems to be a constant 500k or so all the time . Although I did have a burst back up to 3000 at one point . So maybe it's just an overloaded system? But the fact that it is constantly at the same level (weekdays, weekends, nights, mornings) seems strange to me . If someone on the same exchange as me was "stealing" all the bandwidth I'm sure I'd get some at some time, wouldn't I? (I don't know the technicalities of it all, so am just guessing) I've tried a different router just to see if that was the problem, but it was the same . I haven't tried replacing the filters though, I have to admit so I might try that too . And I'll try the "clean line" as well to make sure it's nothing else interfering . One thing I've just noticed now though is the router is reporting quite a few "Far End Fast Path CRC Errors" (186 of them) . Those weren't there in the past few days . :confused: It's so frustrating this stuff . Drives you up the wall . :badpc: But I'm sure you already know that! :cool: You've all given me lots to try, so I'll see how I go . Many thanks! |
Mike773 (8801) | ||
| 550006 | 2007-05-18 07:20:00 | Your connection through your phone to the local exchange is OK; to check if things are running OK through the core towards your ISP - check your speed at zeus.geek.nz [the answer is in BYTES not bits] If that is OK and you are still not happy, try TCPoptimizer from www.speedguide.net |
decibel (11645) | ||
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