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Thread ID: 140329	2015-09-25 03:24:00	Tech Support Answers that rotate my gyroscope	MistyCat (11583)	PC World Chat

Post ID	Timestamp	Content	User
1408870	2015-09-25 03:24:00	I've worked in IT support in a New Zealand university. I've given some fairly creative answers to some (pig-ignorant/strange/uneducated/honestly unaware/blatantly $%#&-off) questions. Today, I had a problem about a USB3/2 hub which failed on driver install, and asked their (tech support) about it. Their answer, in full. ------ Hi, Alan You don't need to upgrade the USB 2.0 part. It should be working. Thanks http://www.mbeat.com.au------- Wow. What a perfect answer. Question: "My car explodes if I exceed 100 kph?" Answer: "Don't worry. It should be working." Right, I can handle this. I'm a rational adult. I have no anger problems. Yeah, right. AAAAAARRRRRRRGGGGHHHHH!!!!!! Thanks for listening. Alan	MistyCat (11583)
1408871	2015-09-25 19:28:00	They didn't read your question properly...LOL, come across that before.	pctek (84)
1408872	2015-09-25 21:05:00	A lot of online tech support defaults to standardised responses, I suspect the message is scanned for key phrases and a canned response sent without a person ever being involved. Probably to thin out a large portion of queries for really basic issues. Once an actual tech support person gets involved things tend to get better. The human version of this is layer 1 "tech support" operators who basically read from a script. It's frutsrating and annoying, but honestly probably completely necessary. Without it there'd need to be a huge number of qualified techs on call 24/7 and everything IT related would cost more. Something else that really winds me up - FAQ files that are anything but, often just straight out marketing with no real questions at all. I'm really sure the number one FAQ is not a question about who wrote the software or how to make a donation for example.	dugimodo (138)
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