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Thread ID: 141611	2016-01-20 06:12:00	UAC and Action Center not allowing access/use	kioti (17360)	Press F1

Post ID	Timestamp	Content	User
1414773	2016-01-21 11:19:00	Maybe get her to create a GZ a/c and deal direct? Always easier than going through third parties. maybe....but as you can probably gather, her English is good but her German is superlative. If she posted in her native language would you understand what she is saying. :D But yeah, a good suggestion. Thanks	kioti (17360)
1414774	2016-01-21 11:25:00	K cool Hi I am back and sorry to say that Andrea will not go TeamViewer. She tried the suggested fix you posted link to and that didn't alter anything. You asked if there was any Error code when she clicked Start in Service Center Properties to start the Service...there is....a Services window opens and states this: Windows could not start the Security service on Local Computer. Error 5: Access is denied. I am adding a link to a MediaFire folder in which I have pics of her settings and what her Status is. link here: you can click to view them individually and not have to d'load them. www.mediafire.com Pic 1/ Shows C:Properties...Advanced Security Settings: she has full Control and Permissions Pic 2/ Advanced Security Settings: Owner: click Edit and get a Window states: Windows cannot access control editor. System cannot find file. Pic 3/ All accounts in C: Users.....pic 3a is text explaining that she can only delete her main Admin folder and it is padlocked. Pic 4/ Services....Security Center is stopped...click to Start and get error 5 message window. Pic 5/ A suggested fix to start Security Center End of day,,,,,,Andrea is blocked from doing anything she tries to do as Admin yet she has full Permissions/Ownership The date/time showing for her Sully Folder in Users pic is 1/20/2016....4:54PM...saying that is when it was modified That was when she created a new Admin User in a round about way ( Not in UAC as she can do nothing in there) Sully is her Main Admin account...or rather was...She has shown me her C:Users folder months ago and it was there but wasn't padlocked. Have been reading loads of pages in Google...here are some links and all are to no avail really because they address the issues Andrea is having and they all are worthless to her, because what they say to do she can't. Anything with a Blue and Yellow Shield is blocked from her use. Might be flogging a dead horse, because MS cannot offer a fix apart from backup/format/fresh instal and Andrea is dreading that...but sometimes there is no other choice. Thanks. (y)	kioti (17360)
1414775	2016-01-21 11:47:00	That error 5 maybe a permission problem in the registry Tell her to download then run this fixit then reboot (support.microsoft.com). See if that fixes it Is she logged in as Admin? That error 5 can also mean she's using a limited or a guest account The permission prob will be similar to this (www.thewindowsclub.com) She needs to change it (if the fixit doesnt fix it). Or go here (download.bleepingcomputer.com), get the wcnscvc.reg file then right click on select merge then add it to the registry then reboot	Speedy Gonzales (78)
1414776	2016-01-21 18:08:00	I agree...somewhere there is an error in permissions/registry. She is logging in as Admin and yes it seems she is in a limited Guest or Standard User account. I will contact her now and get to to do.try what you have sent links to and then post back asap. I wonder about the Error 5...I read that it is a Network problem...Network. Anyway I will post back asap. Thanks	kioti (17360)
1414777	2016-01-21 21:02:00	Hi Speedy. Have result of suggested fixes. Almost there, Suggestion 1 returned info in pics Windows Firewall 1 and 2.....says that AVG IS 2015 is installed and stopping Windows FW. AVG is not installed, it was removed using proper AVG Removal tool 6-8 weeks ago. After getting and running the wcnsvc.reg file and merging it to registry and rebooting, Action Center is accessible and Service is started, as shown in pics Action Center and Sec Center Started... She is signed in as Admin as shown in so named pic. Now all is good there but the only problem is that in UAC she still has no control to change things. When in Action Center, if she clicks to 'Change settings' in UAC her screen begins to tremble as she says but that is meant as it dims and comes back as if it is flickering....trying to do the action requested. So UAC is still locked to her. She has told me today that she deleted the Administrators folder from C: Users and that she cannot Empty recycle bin where it is nor can she Restore the Admin folder to Users. That is good...I don't know why she try to delete it anyway...maybe because she cannot do it in UAC. Almost there....amd thanks. I suggested to Andrea that she create an account at Press F1 Forum and then she can get to comment/talk directly to the thread...she declined...prefers me to do it for her. Hmmmm....No comment on that from me :D Here is the link to 2nd folder of pics in Mediafire if you wish to see them. www.mediafire.com To quote Andrea " this thing about I am not the powerful Admin is driving me crazy" Thanks for your help... I am going out for a few hours and will check back with Andrea and here. U will relate some info about AVG IS 2015, Comodo IS, Avast Av and Comodo FW paired up as Windows FW was not working and what happened a few week ago.	kioti (17360)
1414778	2016-01-21 21:03:00	The MS subinacl tool may be needed. See here www.thewindowsclub.com Ages ago I had to use it and as I recall it did the trick. It adds admin and system permissions to the registry and system folders. It needs to run as administrator so that may be a problem! Nice to have an image backup first but the system is borked (not sure of the German translation for this kioti!) anyway. If the permissions are already there, then this won't do any harm re-setting them. Wot you think Speedy?	linw (53)
1414779	2016-01-21 21:15:00	Go to the same place (download.bleepingcomputer.com)you downloaded that reg file from, and get the bfe.reg file. Do the same thing add it to the registry. Then reboot. This PC may have been hit by a virus or something. Then see if the firewall opens without that error coming up. If it doesnt, run that tool you posted in the firewall pic Never used that tool myself Linw. BUT I've read that it does help in some cases See if AVG's folder is still there. If it is are the files still in it?	Speedy Gonzales (78)
1414780	2016-01-22 07:20:00	Hi linw. Andrea had read the thread and tried your suggestion...end result was Command Prompt window saying this: C:\Windows\System32\cmd.exe 'subinacl' is not recognized as an internal or external command, operable program or batch file thanks for the suggestion I don't think she is running as Admin even though she is logged in as Admin...and therein is the problem...(I think). I will divulge more info on that in reply to Speedy...I will be attaching another link to a folder of pics in MediaFire. Thank you Hey, Andrea created her own account here with PF1 Forum. I said great, now you can relate directly to the thread and helpers...her reply was freak put...She said "no I don't want to face the geeks, you do it for me"....what more can I say :D I have a plan......I will induce action from her by saying something....annoying :D (joking)	kioti (17360)
1414781	2016-01-22 07:55:00	It would be easier if she w/could install teamviewer. I dont care whats on the thing. And she'll see what I'm doing, if she's there. It maybe easier to fix than going through you and her now that she's on the forum. She wont be able to send any PM's until she's got 10 posts	Speedy Gonzales (78)
1414782	2016-01-22 08:12:00	Hi Speedy. Update here. Avg folder in Program files x86 was manually deleted after using the AVG Removal tool. As were AVG folders in Users AppData Local and Roamin. After which C Cleaner was used to do Reg cleaning. Then reboot. The BFE.REG file was obtained and merged but it failed to finish, saying "Not all data was successfully written to the registry. Some keys are open by the system ot other processes" Clicked OK and rebooted. Opened Control Panel/Firewall and it is there but as shown in pic " Control panel with FW..not admin it seems".....So, it appears that Andrea is not signed in as Admin. She still cannot do anything in there. She has 3 Accounts in her Sully folder in C:Properties/Security and she is showing in all of them as having full control/permissions. But what has happened since the merging of the BFE.REG is there is a new account there listed as Unknown account (S-1-5-21-*******************************)......and in this account she/?? has no control/permissions at all. This is becoming perplexing to say the least and thanks for all the help. Andrea did say today that she is considering removing all wanted data and doing a Reset to Factory...however, her computer which was bought new has been upgraded from Original WXPx86 to W7x86 Ultimate+SP1 so not sure if a factory reset will work. Personally I would do Format and Fresh instal if it comes to that and considering Sfc/ Scannow didn't repair any faulty System files...that utility could be corrupted also (maybe) That's about it for now. I will check back later..in a few hours..but Andrea will be asleep now so any new suggestions cannot be applied for a few hours..unless she accesses this thread and sets about any new suggestions herself. She is smart enough with a computer but as she said..."I am not a geek person..I am not even a comp student'....but she knows her way around the workings etc. Here is a link to the pics collected today should you wish to view them www.mediafire.com	kioti (17360)
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