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Thread ID: 79656	2007-05-27 22:03:00	Problems installing Office 2003 updates	titolopez (10115)	Press F1

Post ID	Timestamp	Content	User
553669	2007-05-27 22:03:00	HI: I downloaded recently some updates for Office 2003, but just can't install them via Automatic Updates. Every time I try to install them it gives me this message: "Updates were unable to be succesfully installed: The following updates were not installed: Security Update for Word 2003 (KB929057) Security Update for Excel 2003 (KB933666) Update for PowerPoint 2003 (KB929060) Update for Outlook 2003 Junk Email Filter (KB932330) Security Update for Office 2003 (KB929064)" Now, I feel the computer is unstable, and every time I turn it off, there's a sign asking to install or continue turning off. What can I do to finish the installation or to simply nos update? Here are my PC specs: Windows XP Professional Edition/Service Pack 2 Microsft Office Standard Edition 2003 for Students and Teachers DirectX 9.0c Intel D101GGCL FSB800 DDR400 Motherboard Intel Pentium IV Dual-Core 945 3.4 GHz Processor 2 DDR 1024 GB 400MHz Bus (DDR3200) RAM ATI Radeon X700SE PCI Ex Thanks in advance for any help. Oscar "Tito" Lopez	titolopez (10115)
553670	2007-05-27 22:09:00	Click on the links, the Automatic update window gives u. And download them manually. See if they install properly.	Speedy Gonzales (78)
553671	2007-05-27 22:33:00	Thanks, Speedy, I will try that, but in the mean time, how can I get rid of the "Updates are ready for your computer. Click here to install these updates" icon in the right down side corner?	titolopez (10115)
553672	2007-05-27 22:44:00	Turn Automatic updates off (My computer on the desktop / right mouse / properties / Automatic updates tab). Or once and if you manage to install them manually, it'll disappear anyway.	Speedy Gonzales (78)
553673	2007-05-27 22:59:00	Thanks again, Speedy. I dowloaded the files and tried to install them but, after downloading and clicking to install, there comes a warning sign that reads that it can't be installed. I have Norton Antivurs 2004 version 10.0.0.109, but the virus protection from Windows XP firewall is not monitoring it. I mention this because when it starts trying to install, after the download, I see Norton analyses the file. Can it be anything wrong with my firewall? Should I just forget to install those updates?	titolopez (10115)
553674	2007-05-27 23:27:00	I would remove Nortons. Its most probably too old for XP to pick it up. And use something like Avast Home (www.avast.com) Or AVG Free (free.grisoft.com) I wouldnt install the updates at all. They maybe security updates. Get ccleaner (www.ccleaner.com) Install it, run it click on run cleaner (close browsers), and then try and install those updates. See if they work then. XP's firewall, wont be monitoring Nortons. The name / version of the AV program, will appear in Security Center under Virus Protection. Do other files install OK tho?? You could try getting hijackthis in my sig below. Put it in its own folder, run it and click on scan and save a log. Post the log here, we'll see if there's something screwing something up. And get Rogueremover, mnake sure its updated then click on scan. See if it finds anything nasty.	Speedy Gonzales (78)
553675	2007-05-27 23:59:00	As soon as I post this message I will run CCleaner. --->Do other files install OK tho?? Yes, I have not had problems installing anything. --->You could try getting hijackthis in my sig below. Put it in its own folder, run it and click on scan and save a log. Post the log here, we'll see if there's something screwing something up. Here is the Log from HijackThis: Logfile of Trend Micro HijackThis v2.0.0 (BETA) Scan saved at 04:49:20 p.m., on 27/05/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\Ati2evxx.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\MSN Messenger\MsnMsgr.Exe C:\Program Files\BitTorrent\bittorrent.exe C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe C:\WINDOWS\system32\devldr32.exe C:\WINDOWS\system32\cisvc.exe C:\Program Files\802.11 Wireless LAN\802.11g Wireless Cardbus & PCI Adapter HW.51 V1.00\WlanCU.exe C:\WINDOWS\system32\inetsrv\inetinfo.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\system32\tcpsvcs.exe C:\WINDOWS\System32\snmp.exe C:\WINDOWS\System32\PAStiSvc.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\ups.exe C:\PROGRA~1\UpsPilot\Winpower.exe C:\WINDOWS\system32\mqsvc.exe C:\PROGRA~1\UpsPilot\monitor.exe C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe C:\WINDOWS\system32\mqtgsvc.exe C:\PROGRA~1\UpsPilot\hello21.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Norton AntiVirus\SAVScan.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\cidaemon.exe C:\WINDOWS\system32\cidaemon.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE C:\Documents and Settings\Administrator\Desktop\Downloads\HiJackThi s_v2.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [mmtask] C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" O4 - HKLM\..\Run: [OpwareSE2] "C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u O4 - HKLM\..\RunServices: [Winpower] C:\Program Files\UpsPilot\Winpower.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe O4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimized O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Global Startup: Inicio rápido de Adobe Reader.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: Wireless Configuration Utility HW.51.lnk = C:\Program Files\802.11 Wireless LAN\802.11g Wireless Cardbus & PCI Adapter HW.51 V1.00\WlanCU.exe O8 - Extra context menu item: E&xportar a Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll O9 - Extra button: Referencia - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O15 - Trusted Zone: *.musicmatch.com O15 - Trusted Zone: *.musicmatch.com (HKLM) O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - security.symantec.com O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - by126w.bay126.mail.live.com O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - security.symantec.com O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - update.microsoft.com O16 - DPF: {FC11A119-C2F7-46F4-9E32-937ABA26816E} (AMI DicomDir TreeView Control 2.1) - O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: Servicio del iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Servicio Auto-Protect de Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: STI Simulator - Unknown owner - C:\WINDOWS\System32\PAStiSvc.exe O23 - Service: Winpower - Zero G - C:\PROGRA~1\UpsPilot\Winpower.exe -- End of file - 9520 bytes --->And get Rogueremover, mnake sure its updated then click on scan. See if it finds anything nasty. No problems were found. I regularily use Ad-Aware, Spyware Blaster and Spybot/Search and detsroy.	titolopez (10115)
553676	2007-05-28 00:16:00	Looks ok to me, but you can tick these entries then tick fix checked. Close browser/s. O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe" O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u O4 - Global Startup: Inicio rápido de Adobe Reader.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE I dont know what this is doing in startup O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll It looks like this is part of MS Message Queue Server, whatever that is or does.	Speedy Gonzales (78)
553677	2007-05-28 00:40:00	Well, Speedy, I did everything you told me and the problem still exists. I would like to just ignore it, but it will always show at the taskbar and at the Turn off feature of Windows, since I like to have Windows Update activated. --->I dont know what this is doing in startup O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll It looks like this is part of MS Message Queue Server, whatever that is or does. --->Here's the information from Microsoft. Microsoft Message Queuing (MSMQ) technology enables applications running at different times to communicate across heterogeneous networks and systems that may be temporarily offline. MSMQ provides guaranteed message delivery, efficient routing, security, and priority-based messaging. It can be used to implement solutions for both asynchronous and synchronous messaging scenarios. For information about other Windows Server technologies and services, see the complete list of Windows Server 2003 Technology Centers. ---Can I fix it or just leave it where it is?: Sorry for the inconveniences and thank you very much for your help.	titolopez (10115)
553678	2007-05-28 00:57:00	Looks like you're not the only one having probs with installing these updates. Some sites, point to this (www.microsoft.com) And this (support.microsoft.com)	Speedy Gonzales (78)
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