Forum Home
Press F1
Thread ID: 141710	2016-02-08 06:59:00	Issues with Fibre install and router appearing to crash - Any ideas what to look for	Gedc (11466)	Press F1

Post ID	Timestamp	Content	User
1415738	2016-02-09 03:23:00	Yep it's an interesting one. Give it a week and see if things unfold somewhat based on the discussion I had today. Suffice to say it's not just a hardware / tech issue they talked to me about. They did indicate they may install extra wiring to bypass the router VOIP connection and take it straight from the ONT.	Gedc (11466)
1415739	2016-02-20 00:12:00	So. As an update. Still haven't swapped out the router as been reviewing several of the Asus models, in particular the ASUS RT-AC87U and the RT-AC88U. Actrix also indicated I shouldn't need to even though I've informed them I can't find anyone who has a good word to say about the supplie router. As an update to getting it all sorted ( or not as the case turned out ) Actrix management indicated they were moving from 2 degrees in Christchurch to Enable networks and assured me that would fix the issue. Apparently lots of customers down here in CChurch with my issues according to their head of customer service. No idea what or why would be fixed given it's same fibre, same cabinet etc ??. They would also need to do some rewiring of my internal copper for VOIP which hasn't happened yet. I received a call last week to inform me that swapover had happened. Connection appeared more stable than before but to be honest it was hard to tell as its completlely random. All fine for several days apart from one dropout. No issues at all. Great speeds around the home. Get up this morning to see the router has rebooted at 5.30 am. Then successive crashes and forced reboots 3 times this morning. It's not network load related. The dropouts are occuring when there is little to no traffic - during office time and school time. This morning there was barely anything on when it crashed again. What I have noticed is under load the router remains fairly cool and gets a little warm. When i find it's crashed, its roasting and very hot to touch. I'm presuming its getting stuck in a loop with some routine and is getting hotter and hotter. Will let you know if this is fixed with a new router. Just need to make my mind up on what to buy. I have to say Actrix are slowly losing their shine with this. I used to be an advocate for them but this handover has made me think of returning to telecom/chorus after 10 years..It's getting to be that bad ! - a few things of note re their service - crashing hardware, random VOIP issues, double invoicing for old ADSL plan and new Fibre..and to top it off, when I sorted all that out, they didn't transfer the email accounts attached to my plan over to the fibre and the family started wondering why people were saying emails were getting bounced back. First world problems I know.... Would however be nice for it to just work. Still not convinced its not my home network, all cabled and connected by me but other than a 16 port unmanaged netgear pro switch and a variety of Cat 6 cables there isn't much else in it. I think I'd be happy if it was - at least I can fix it.	Gedc (11466)
1415740	2016-02-20 20:31:00	Yeah those symptoms are the same that my ex in-laws had with their Netcomm NF4v, it's a semi-common Netcomm issue across their whole line from the last couple of years. Restarting your router fixes the issue, yes? Them changing their wholesale supplier just changes who backhauls the data from your modem up to their datacenter, it won't affect your connections drop-outs. They'd know it's an issue with their backhaul provider because _all_ people who are on that backhaul provider would have that same issue, at the same time. Chances of just one customer noticing that sort of thing are slim. Hell I'm not a large ISP myself but as soon as I have even a minor issue with international data to Australia, I have half a dozen people getting in contact with me immediately (Literally in under 2 minutes of the issue occurring), and it's something I can verify myself immediately too and then jump on my international supplier to resolve. I've not had a single issue with my national backhaul supplier, but I know how to diagnose issues if there were any, and I'd envisage Actrix can also do likewise. tl;dr they're muddying the waters with that hoping a little smoke and mirrors might make you forget your main issue.	Chilling_Silence (9)
1415741	2016-02-20 21:28:00	As Chill says the move to enable won't affect the connection between the exchange and your router, nor should the backhaul provider have any impact on the stability of your router. The router should stay up and the DSL light on regardless of backhaul conditions. As a bit of background, while it's true the copper or fibre line from you to the cabinet and from there to the local exchange is probably chorus owned and will not change regardless of ISP the connection from the exchange to that ISP and from there to the rest of the world is the ISPs part of the network and is not the same for every ISP. At some exchanges some of the ISPs install their own equipment and link that to the chorus network directly, they can even use the copper lines directly. That's unbundling for you. Other ISPs use more of choruses network to get back their equipment. Either way how much speed from chorus to the ISP and the ISP to international loacations is entirely dependant on what the ISP pays for and is why speeds are not consistant between them.	dugimodo (138)
1 2