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| Thread ID: 80215 | 2007-06-15 04:53:00 | Cannot get adsl - new subdivision | Jester (13) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 559478 | 2007-06-18 11:51:00 | If the developer didn't install copper lines, then I believe that it is solely the developers problem. It sounds like the developer has made a major stuff up. Nothing to do with the developer, the copper would be in the subdivision. Telecom would have connected that copper to the exchange closer to town by fibre. The problem is that until recently ADSL has relied on copper from that exchange to you. Now Telecom is moving their ADSL termination out to the end of the fibres feeding these subdivisions. |
PaulD (232) | ||
| 559479 | 2007-06-18 11:54:00 | Yep... screwed! :D same problem all over the show, telecom are running out of ports in their exchanges..... i don't think copper/fibre should affect it.. telecom have been telling people anything but the truth about why they cant get broadband right now.... pitiful!!!!!!!!:eek: I don't think that has anything to do with this situation. It sounds like it is a problem with the developers forgetting to install cable that is compatible with ADSL (eg copper wires). I have heaps of stories about building a house, and electricians and plumbers forgetting to install cables and piping, and also installing stuff in the wrong place, so nothing would surprise me. |
rogerp (6864) | ||
| 559480 | 2007-06-18 11:59:00 | Nothing to do with the developer, the copper would be in the subdivision. Telecom would have connected that copper to the exchange closer to town by fibre. The problem is that until recently ADSL has relied on copper from that exchange to you. Now Telecom is moving their ADSL termination out to the end of the fibres feeding these subdivisions. Interesting, I didn't know that. Still it would be up to the developers to make sure that it would all work correctly, before selling the product. I am sure that some people buying in the subdivision would have asked the developers if they could get ADSL, and I am sure they would have said yes. |
rogerp (6864) | ||
| 559481 | 2007-06-18 13:05:00 | Telecom have a company policy that when an issue such as this arises, the customer is NOT to be told what the real problem is. This is done to limit their liability in the instance that their ineptitude may put them in a position where you can sue the ass off them. So, you will get different stories from different people there, depending on who you talk to. They also have different teams of people (that you can never get to talk to no matter what) - like their "Advanced response team" [or similar to that]. Whatever this group of people does (or doesn't do) you never can know for sure - as they write minimal notes on the jobsheets and what you are told comes second hand via someone else - leaving you in the dark. The sooner someone builds a complete nationwide network and gives this waste of space outfit the heave-ho, the better off we will all be. | supertrouper (6665) | ||
| 559482 | 2007-06-18 13:16:00 | Can't you get telstra cable internet which uses those fibre optic lines, if it is a new sub division. I did not think TelstraClear provides cable internet in Tauranga :confused: |
stu161204 (123) | ||
| 559483 | 2007-06-18 13:32:00 | I did not think TelstraClear provides cable internet in Tauranga :confused: No they don't :groan: |
Jester (13) | ||
| 559484 | 2007-06-18 14:08:00 | Nope, only Wellington, Kapiti or Christchurch get cable (& not all of those areas are coved by cable), & cable is provided by TelstraClear. Although they are places around Auckland that have dark fibre (fibre not in use) telcome owns it thought :groan: Lol whut. There is extensive fibre coverage throughout Auckland, Wellington, and Christchurch city centres. |
roddy_boy (4115) | ||
| 559485 | 2007-06-18 21:35:00 | From Telecom last night . I apologise if you have received conflicting views regarding the situation of Broadband availability . After completing further checks, we're sorry to confirm that the cabinet your phone line is connected to is unable to support broadband . The particular phone cabinet which services your phone line and some others is incompatible with the ADSL technology which Xtra Broadband uses . I have replied, asking them to answer the same questions I have asked before, that is; What sort of lines are in use, who decided to use those lines, and is anything physically possible to do to remedy the situation, if so what steps would need to be taken to convince Telecom to reassess the position . Watch this space . . . |
Jester (13) | ||
| 559486 | 2007-06-18 21:37:00 | Watch this space ... will be doing that!!!!!!!! |
wratterus (105) | ||
| 559487 | 2007-06-19 02:59:00 | Watch this space ... Indeed I will be. I have a friend who lives in a fairly remote part of Northland, that wanted BB at his house. We looked online at the Xtra site, plugged in his number and it told us that it WAS available there. So we call them up to get it activated - guess what? "Sorry, BB is not available in your area!" After many phone calls and discussions with Xtra, it became apparent that the exchange did not support it. A year went by and my friend called them again to ask if there were any alternatives - at which point they informed him "Sir, we can provide BB there now!". So, what changed? Turns out the local school needed BB under this new scheme of the govt. wanting to get BB into all the schools - as a result Telecom had to upgrade the exchange, and now there is BB available! So, check to see if your local school has or is getting BB installed - if so you may be onto a winner. |
supertrouper (6665) | ||
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