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Thread ID: 80427	2007-06-22 11:50:00	Xtra Broadband and QoS	Rugrats (6953)	Press F1

Post ID	Timestamp	Content	User
561715	2007-06-22 11:50:00	I've just moved into a new place to housesit for them. Unfortunately, they have Xtra. Anyhow, they were on Xtra Go 1GB (I've put a plan change request in to go to Adventure 10GB (with the account holder's knowledge and consent etc), but that won't happen until probably Tuesday), and just over the past few hours (i.e. primetime on Friday) my net quality has been pretty average - dropped packets, latency, dropped connection, etc. Is a bad connection to be expected on the Go 1GB plan? And will going to an Adventure 10GB plan change this? (as far as I can tell I'm not at the usage cap for the Go plan, so shouldn't've been throttled.) Or could it be the 'D-Link DSL-502T' (supplied with an Xtra self-install kit) modem? Or could it be line quality/exchange overloading? I do have two other modems to test with (a DSE-brand USB ADSL modem, and a Netgear DG834G wireless - I hooked up the Netgear to check and it said it had 3k down/160 up, at home that's more like 4k/800). Any advice/comments welcome. Changing from Xtra probably isn't an option considering I'm housesitting. (for reference I was with Orcon at my old place and had episodic disconnects between 5PM and 11PM nearly every night, they said they couldn't detect a fault and said it was probably exchange overloading.)	Rugrats (6953)
561716	2007-06-22 13:00:00	My Money is on the exchange been overloaded If you & the house your housesitting is in Dunedin, then you may want to do a search of PressF1 as there has been a few people here complying about Dunedin exchanges.	stu161204 (123)
561717	2007-06-26 10:29:00	Called Xtra and they were moderately helpful (and twice I called and got through to people instantly). They're monitoring the line and say it's probably a wiring issue (esp. since only one of the phone jacks in the house will take broadband). My new question is if they find there's a fault with the wiring, who's responsible for paying up to get it fixed?	Rugrats (6953)
561718	2007-06-26 10:36:00	If it is in the household then probably the owner since it wasn't due to workmen on the street.	winmacguy (3367)
561719	2007-06-26 10:42:00	Called Xtra and they were moderately helpful (and twice I called and got through to people instantly). They're monitoring the line and say it's probably a wiring issue (esp. since only one of the phone jacks in the house will take broadband). My new question is if they find there's a fault with the wiring, who's responsible for paying up to get it fixed? Earlier remark "I hooked up the Netgear to check and it said it had 3k down/160 up, at home that's more like 4k/800)." If there's only 1 jack that will do broadband has the house been wired with a splitter? That will result in only 1 location suitable for the modem. The difference between 160 up and 800 up is one of High speed plan v's normal. One allows for a 128k upload the other a 512k.	PaulD (232)
561720	2007-06-27 07:44:00	Have you tried plugging your modem into the other jack ? If you do have a splitter as PaulD suggests, you have to be in the right one.	decibel (11645)
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