Forum Home
Press F1
Thread ID: 141815	2016-03-04 16:47:00	HELP WITH SAMSUNG LAPTOP	Tony.br (4018)	Press F1

Post ID	Timestamp	Content	User
1416848	2016-03-04 16:47:00	I run a computer group for pensioners and I want to setup a "before and after" Window 10 demonstration. I was going to use my old ACER laptop but no matter what I try, Windows 10 does not recognize the graphics driver so the screen blanks when installed. In fact, when I checked, the website specifically says it is NOT compatible with Windows 10. However I was recently given a SAMSUNG NP-RC510-S02NZ laptop that has had a rough past. The original version of Windows 7 is gone and the version that has been installed at sometime in the past is dodgy to say the least. I have reinstalled the correct version of Win 7 using the correct Product key and with some tweaking of drivers, its activates and is recognized just fine BUT when it comes to upgrading to Windows 10, it rejects the product key even though under Win 7 is fine. I have tried this several times now. My ONLY hope is that someone may have a Samsung Laptop of this exact model and has created a set of RECOVERY DVD's. I so, I would REALLY appreciate a copy of them. If you can help, I will post you the required number of DVD's and a postage bag to return them in REGARDS TONY	Tony.br (4018)
1416849	2016-03-04 18:23:00	Does the "Get Windows 10" icon appear? ,if not try chkdsk to see if any files are missing as I had a problem similar with the "Get Windows 10" icon not appearing but was giving the Genuine conformation but had some critical updates not installing to upgrade so reload do updates and upgrade to Windows 10 Was Media Creation Tool used and the correct Windows build used (Window 7 Home/Windows 10 Home or Window 7 Pro/Window 10 Pro etc)	Lawrence (2987)
1416850	2016-03-04 19:49:00	Hi Lawrence The "get windows" icon had not appeared, (YET) but windows 7 had been brought up to SP1 level (the minimium required) I have updated a number of computers to windows 10, and I always use the mediacreation tool tool because I like to control when it was done The is is the ONLY time I have had an issue. Quite odd really, which is why I would like to return it to an original installation Regards Tony	Tony.br (4018)
1416851	2016-03-04 20:38:00	Does it check out with the validation tool www.microsoft.com	Lawrence (2987)
1416852	2016-03-05 05:37:00	It accepted the product key and then activated fine. however I must confess that I just assumed all was OK It's a great pity that Windows 10 does not work with the basic Microsoft graphics driver on the other laptop (ACER) which is what is installed on the acer, because it does the whole way 100% As I have no offers of DVD's yet, I may repeat the install on the ACER, then turn off the WiFi so it cannot update It doesn't look good but will be near enough to show the basics Thanks for your suggestions Regards Tony	Tony.br (4018)
1416853	2016-03-05 06:41:00	Just how long did you leave it when it went to the Black / Blank ?? Sometimes it takes a while, returned One just the other day, took 2.15 Minutes to show the screen, it was working in the background, ( seems a long time when waiting for it)	wainuitech (129)
1416854	2016-03-05 15:20:00	Aern't computers fun sometimes. I started in the TRS-80 days and have learn't there is no normal, just disorganised Chaos LOL Regrettably there have been no offers of recovery disks As to the blanking. sadly when it happens its permanent So the next stage is to clone the Win 7 Drive again (for about the 5th time) swap drives, upgrade to 10. and this time leave it at the basic resolution which looks a bit gungy but it will have to do to show the group Thanks for your interest.	Tony.br (4018)
1416855	2016-03-05 20:15:00	I'm curious. 1/ What were you hoping to achieve by running recovery disks? 2/ Why are you cloning & swapping drives?	Driftwood (5551)
1416856	2016-03-12 18:58:00	sorry I have been very busy It was all explained in the original post. I run a computer group for pensioners and I was trying to set up a "before Win 10" and "after win 10" demo I have since cracked the problem but in a different way. Not perfect but it's fine for what I need for the next meeting Thanks for your interest	Tony.br (4018)
1