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| Thread ID: 141769 | 2016-02-20 21:53:00 | BSOD when shutting laptop lid on battery | dpDesignz (15919) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1416304 | 2016-02-20 21:53:00 | Hey all! Over the past few months, when I shut my lid on my Toshiba laptop on battery I get a BSOD. If the power adapter is plugged in it's fine, only when running on the battery it does this. Any ideas? Can't seem to find a specific programme doing it. I see a few people having the same issue relate it to Norton, but I've never had Norton in this device and I can't find any trace of it. TIA Damien |
dpDesignz (15919) | ||
| 1416305 | 2016-02-20 22:08:00 | Upload the dmp files somewhere like onedrive then post the link It's probably a 0x9f stop error |
Speedy Gonzales (78) | ||
| 1416306 | 2016-02-21 00:06:00 | I can only find 1 dump file www.dropbox.com | dpDesignz (15919) | ||
| 1416307 | 2016-02-21 00:07:00 | Need the file itself not the txt | Speedy Gonzales (78) | ||
| 1416308 | 2016-02-21 00:11:00 | Need the file itself not the txt Just realised that was the wrong file. Updated link :) |
dpDesignz (15919) | ||
| 1416309 | 2016-02-21 00:24:00 | It looks like you're using two AV programs. NOD and Kingsoft AV? You should only have one AV program This file kavbootc64.sys (I think) belongs to Kingsoft is 6 yrs old. Uninstall it. Old drivers can and will crash windows It's possible NOD is also crashing the system I would also update your LAN drivers. This file L1C63x64.sys is 3 yrs old |
Speedy Gonzales (78) | ||
| 1416310 | 2016-02-21 00:38:00 | It looks like you're using two AV programs. NOD and Kingsoft AV? You should only have one AV program This file kavbootc64.sys (I think) belongs to Kingsoft is 6 yrs old. Uninstall it. Old drivers can and will crash windows It's possible NOD is also crashing the system I would also update your LAN drivers. This file L1C63x64.sys is 3 yrs old That's news to me! It's a clean install of the OS less than 6 months ago. I use ESET Smart Security and that's all that's installed on here AV wise? However when I check my processes under task manager, it's showing 100% disk usage by a Windows Defender file? Odd... What's the best way to update the LAN drivers? Haven't done that for a while :) |
dpDesignz (15919) | ||
| 1416311 | 2016-02-21 00:47:00 | Go to the Toshiba site see if there's a more recent LAN driver This defender file what is it called in task manager. It doesnt appear to be running here. I've never seen it running at 100% disk usage either Right mouse it / open file location. Where is it? If Kingsoft isnt installed did you install 360 ? It's a chinese AV program (I think) |
Speedy Gonzales (78) | ||
| 1416312 | 2016-02-21 00:56:00 | Go to the Toshiba site see if there's a more recent LAN driver This defender file what is it called in task manager. It doesnt appear to be running here. I've never seen it running at 100% disk usage either Right mouse it / open file location. Where is it? If Kingsoft isnt installed did you install 360 ? It's a chinese AV program (I think) Antimalware Service Executable > Windows Defender Service. Found at C:\Program Files\Windows Defender\MsMpEng.exe I have 360 on my main computer, but not my laptop. I used to before the clean install though, but there shouldn't be traces of it? I'm pretty sure I formatted the drive? I've had ESET on it for a while now though. |
dpDesignz (15919) | ||
| 1416313 | 2016-02-21 01:13:00 | If NOD is installed it should have disabled it | Speedy Gonzales (78) | ||
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