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Thread ID: 140565	2015-11-03 02:38:00	The case of the incontinent dishwasher.........	Billy T (70)	PC World Chat

Post ID	Timestamp	Content	User
1410870	2015-11-03 02:38:00	Bought a dishwasher from well-known appliance dealer a couple of years back, and it has worked well until a few days ago when it suddenly stopped part-way through a fill and started a play-pool on the kitchen floor. Seems it didn't use its kitty-litter or whatever it was supposed to do to keep the floor dry. Warranty was 24 months, and wouldn't you know it, it had just three weeks left to run. Rang the Agents, and that was the start of a truly farcical conversation. There are only three connections to the machine: power, cold water in, and waste water out. It took several minutes to establish that these were not factors because she was fixated on installation problems. I then told her I installed it myself and she went off onto another warranty diversion: 'no warranty because it was not installed by a certified expert'. I pointed out that it only need to be plugged in, the water supply connected to the (single) hose, and the drain connected to the waste, and I also pointed out that the instructions were printed in the manual for customer installation purposes. Eventually she was convinced that the electricity wasn't leaking and we moved on to the water supply. That was covered dealt with a little faster, as I stopped her in her tracks by telling her that the outlet was irrelevent, because the water was on the floor, not in the drain. There had been a minor flood on the kitchen floor, but nothing a towel wouldn't mop up, so I dried the area, put the machine on a trolly and wheeled it outside. As soon as Wonder-Woman heard that, she again told me that the warranty was voided because I might have damaged it taking it outside. She said I didn't have the right equipment. As it happens, I do have a trolley suitable for all large whiteware appliances, so then she said I wasn't qualified to 'look at it' so I told her that I am a licensed electrical worker, and had serviced a variety of far more sophisticated appliances and machinery over the last 50 or so years. Next step was to tell me that moving it would have changed the condition of the machine and voided the warranty. I pointed out that if that was the case, their serviceman would cause the same problem when he moved it and things went a little quiet at her end. By then we'd been sparring for 10 minutes so I decided to rev her up a bit and gave her a brief rundown of my experience, the Consumer Guarantees Act and my experiences in the Disputes Tribunal, whereupon she put me on hold and went to consult her senior. She came back afer a few minutes and in a burst of generosity told me that they would send a serviceman to look at it and report. A good kiwi bloke turned up bright and early this morning, took a brief look at it, removed the bottom cover (releasing a small amount ot water wot didn't belong there) took one look at the air-hose (which was full of water) then pronounced it to be a cot-case, so we rolled it out to his van and he took it away. Repair or replacement should follow in due course, but why so much drama and bullshite for such a simple (in principle) problem, and it was an incredible waste of her time trying to avoid a warranty claim, and my time in arguing with her to establish my basic consumer rights under the law. It is not a bad dishwasher, just a bit thirsty on rinse-aid, but we clean all food off plates etc before putting them in the dishwasher and really just use it as a sanitiser/dryer, so the interior and discharge stay squeaky clean. Our last dishwasher was an F&P dual dish-drawer and we only got rid of it because one drawer was a little unreliable. We'd had the F&P for 15 or so years, but I'm not so sure about the longevity of this one! Cheers Billy 8-{) :illogical	Billy T (70)
1410871	2015-11-03 03:16:00	Like all insurers the first rule is how to avoid paying out, then as a last resort, fix the problem, I have one on the go with my smart TV. Like you, do they fix or replace, some gnome is deciding at moment.	Cicero (40)
1410872	2015-11-03 07:02:00	Crikey Billy... are you going to copyright the novel?	Greg (193)
1410873	2015-11-03 09:19:00	Rinse Aid? I didn't think anybody bothers with it Apart from the free sample that comes with the machine	BBCmicro (15761)
1410874	2015-11-03 18:33:00	Sounds normal to me. They ALWAYS do this try and get out of it crap. I had an oven a few days out of "warranty" from F&P. Tried them, nope, they just insisted it was out of warranty and hung up on me. Retailer - Noel Leeming - gave me the go to F&P, it's out of warranty usual, I asked for the manager. I got all kinds of reasons why I couldn't talk to the manager and insisted she have him call me back. As soon as I mentioned CGA to him, yep, no worries, item fixed. Bought an item there once and during the purchase they tried to sell me the extended warranty and I said I didn't need it as I was covered under the CGA. They made the mistake of arguing with me about that and went on and on at me. I went home, printed off the penalties for misleading customers, took it back to the manager who of course immediately said it was all a mistake and they would be given further training. It's just automatic. Bloody annoying too. Got hired by a certain IT fixit/retail place over the shore once, they then proceeded to give me the what I was to do info, and we got stuck on the denial of warranty. For instance, their CPUs, despite the box saying 3 yr warranty, I was to inform customers they had to send it back to Intel themselves. And they had a few other dodgy tricks too, sending things back to their supplier, getting replacement and then charging the customer for it. That ended badly. They decided I was scum and they didn't want to hire me after all. I decided they were scum and didn't want to work for them.	pctek (84)
1410875	2015-11-04 09:43:00	Crikey Billy . . . are you going to copyright the novel? Yeah, why not? Hollywood might take it up, with me playing the annoyed customer and some gorgeous doll playing the nasty phone lady . After my exposure of her lack of CGA knowledge, she would break down in tears and fall into my arms (or the dishwasher perhaps, you never know where they've been) then I would put said dolly on top of my DW and trolley both of them off into the sunset . Whereupon, come high-noon Mrs T would gallop onto the scene on her favorite mare (or mayor, believe me, she is a force to be reckoned with), whereupon she would slay the evil temptress with one whack of her handbag, I would mount her from behind, then we'd gallop off into the sunset . That idyllic picture would last until the mare/mayor was stabled then I'd be condemned to purgatory for the next decade . On reflection, it just ain't worth the grief . . . . . . . . . . . . . . It would all end in tears, rips, gouges and groin-pain! Cheers Billy 8-{) :crying	Billy T (70)
1410876	2015-11-04 17:44:00	Well lets at least have an ending.	Cicero (40)
1410877	2015-11-04 18:35:00	I would mount her from behind, OMG..... :blush:	pctek (84)
1410878	2015-11-04 19:06:00	OMG..... :blush: Look the other way, pctek. Look the other way :horrified	WalOne (4202)
1410879	2015-11-04 19:18:00	OMG..... :blush: Moving Pictures have changed a bit since you were a wee tacker watching Bambi.	R2x1 (4628)
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