Forum Home
Press F1
Thread ID: 81419	2007-07-27 05:56:00	DVD Drive Not Reading	xpcoe (12594)	Press F1

Post ID	Timestamp	Content	User
573262	2007-07-27 05:56:00	I have a Dell PC and it has 1 CD-RW drive and a SAMSUNG DVD-ROM SD-616T drive as well. The CD-RW drives works fine The DVD drive is not reading any DVD or CD's. It appears in Windows Explorer and in Device manager it says device working properly. I can eject the drive from within Windows Explore via the right click menu etc. But everytime i click on the DVD drive after inserting DVD or CD it says "Please insert a disk into Drive". I have even tried disabling and re-enabling device but it doesnt work Any ideas what could have happened? Is there chance the Lens or something has been bruned out i.e hardware failure or could be something in Windows XP? Thanks	xpcoe (12594)
573263	2007-07-27 07:08:00	If it's asking you to insert a disc, chances are it's not being able to read any disc that's in there and thinks that no disc is inserted. This being the case, the laser is probably dead/very worn. When you insert a disc and close the drawer, do you hear the disc spin up at all? If it spins up then the laser has at least recognised that there is a disc of the appropriate type in the drive. No spin either means dead spindle motor, dead laser or both. This test is not conclusive of course - there could be an issue with your OS or the drive interface in the PC.	supertrouper (6665)
573264	2007-07-27 07:12:00	SAMSUNG DVD-ROM SD-616T hardware failure Yep. Replace with: Pioneer or ASUS or Liteon	pctek (84)
573265	2007-07-27 08:17:00	get / borrow a cheap lens cleaner and try that first - audio cd lens cleaner is ok or one meant for cd / dvd drives. Not many people bother cleaning lenses and it can be surprisingly effective. If it was working fine and just stopped then its likely either faulty or the lens is dirty. You could try swapping the connections with the CDRW ( and the master slave setting if necessary ) just to prove it's drive related and not to do with the pc. otherwise they're cheap enough - get a DVD burner :)	dugimodo (138)
573266	2007-07-27 09:36:00	Yeah u guys r right...i think the drive is dead caus when i put CD/DVD in tray and shut the drive, theres no noise of the spindle spining and just the little blinking lights on drive which go out in few seocnds and nothing happens after that. will try the lens cleaner and if no go then will just throw the PC away...... just kidding...i mean throw the drive	xpcoe (12594)
573267	2007-07-27 11:02:00	Just for the hack of it i decided to contact Dell Support to see how much they can help and confirm my suspicions so here goes the Chat with some dude . . . probably in India (ME refers to me :) ) 2:57:33 AM System Thank you for choosing Chat support . The next representative will be available to assist you shortly . While waiting, check some of our self support options above . No fear, you won't lose your place in line! 2:57:38 AM System . dell . com/support/topics/global . aspx/support/chat/en/chat_crashanalysis?c=us&l=en&s=gen" target="_blank">support . dell . com 2:57:49 AM System Harpreet_140559 has joined this session! 2:57:49 AM System Connected with Harpreet_140559 2:57:58 AM Harpreet_140559 Thank you for contacting Dell Technical Support . My name is Harpreet and my rep ID number is 01140559 . How may I assist you today? 2:58:40 AM ME Hi Harpreet . . . My DVD Player doesnt seem to be working/playing DVDs or CDs 2:59:19 AM Harpreet_140559 Hello, xxx 2:59:19 AM Harpreet_140559 Thank you for the information . I’ll be glad to assist you . Please give me 2 to 3 minutes to pull up your account information . 2:59:24 AM Harpreet_140559 Also, may I have your telephone number, along with the area code to update our records? 2:59:32 AM ME Number is xxxxxxxxxx 2:59:45 AM Harpreet_140559 Thank you . 3:00:20 AM Harpreet_140559 xxx, thank you for staying online . As per the records with me you have a Dimension 4500, with Windows XP Home operating system on it . Am I correct? 3:00:44 AM ME yup . . thats right 3:02:37 AM Harpreet_140559 I can see from the records that the computer has a CD RW and a DVD ROM drive installed, please tell me if the CD RW drive is working fine? 3:02:58 AM ME CD RW is working fine! . . it plays the CDs ok . The problem is with DVD Player!!! 3:03:24 AM Harpreet_140559 Just to keep you updated, the contract of the computer has expired on 2003-12-20 . So while troubleshooting if we have to replace any parts, I would be unable to do that . In that case I would request to call Dell Sales at 1-800-915-3355 for new parts . 3:03:45 AM Harpreet_140559 xxxx, please elaborate on the issue so that I can assist you in a better way? 3:03:46 AM ME EXCELLENT!! 3:03:54 AM ME ok here goes the story . . . 3:04:54 AM ME When i insert any DVD or CD in the DVD Drive and close the drive . . . i cant see any contents in Windows Explorer . When i click on D: it says "please insert disk" 3:05:13 AM Harpreet_140559 Thank you for the information . 3:05:30 AM Harpreet_140559 We will not face any connectivity issues in our interaction . However, in case the chat still gets disconnected, we will call you back to ensure that the issue is completely resolved . Please confirm if we can reach you on the telephone number xxxxxxxx . 3:05:30 AM Harpreet_140559 Would you like to give any alternate contact number to reach you? 3:05:44 AM ME i dont have one currently . . 3:06:15 AM ME yeah the above ph number is correct and i can be reached on it 3:06:25 AM Harpreet_140559 Please provide me a good call number to call you back in case our session disconnected? 3:06:33 AM ME xxxxxx 3:08:57 AM Harpreet_140559 Could you please tell me, are you using the same computer to chat with us, with which you are facing the issue? 3:09:50 AM ME Yeah thats right i am chatting from same PC 3:12:20 AM ME Are u there ?? 3:16:04 AM ME HARPREET Are You THERE ??? 3:19:05 AM ME . . . Arrhhhh . . . Thanks for nothing! . . . Tell Mikey to fix that bandwidth and pipeline running from India ================================= And . . . . . so i gave up on Dell Tech support . Neith Phone or Chat works with these ppl	xpcoe (12594)
1