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| Thread ID: 81437 | 2007-07-27 22:51:00 | Windows downloads will not install | tapram (9325) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 573313 | 2007-07-27 22:51:00 | I can successfully download windows updates but they won't install at the time however most install later as computer closes down. Is there something I can do to overcome this problem. All this on a computer I am setting up for a friend after clearing viruses, trojans and etc. etc. | tapram (9325) | ||
| 573314 | 2007-07-27 22:54:00 | Which update/s? The .Net ones?? Are you sure u removed all viruses / trojans? |
Speedy Gonzales (78) | ||
| 573315 | 2007-07-27 23:33:00 | I refer to the normal weekly windows updates I have tried to do manually. Have managed to get all downloaded over a period as computer closes off - the security centre icon shows near the close button and delays close down until installed. One or two downloads as for HP Memories Disc Creator as was listed by windows I got direct from H P and installed no problem. Am pretty sure I have got rid of all viruses as all checks with AVG Anti vIrus Adaware and Spyware and etc. all come up clean now. |
tapram (9325) | ||
| 573316 | 2007-07-27 23:38:00 | Well they dont come out weekly they come out monthly. 2nd Tue of each month. I would post a hjt log here, we'll soon find out if theres anything nasty on it still. So what are the updates doing after u install then?? Do they bring up any error messages or just do nothing? You are rebooting after u install them right? |
Speedy Gonzales (78) | ||
| 573317 | 2007-07-27 23:56:00 | Mine can't install one part of Netframework,so the update sits in the right corner till Microsoft come up with a fix,no doubt others have this problem | Lawrence (2987) | ||
| 573318 | 2007-07-28 00:20:00 | Thanks again. The updates seem to come out rather more regularly. Perhaps as I get older the time passes more quickly. Log posted below as requested. When I try to install after download box comes up saying failed to install - there is sometimes an error reference when I check on update history and one I noted was 0x80200010 Yes I do reboot and it is at this stage that sometimes the security centre icon shows and installs are done slowing down th reboot. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:14:04 AM, on 28/07/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16473) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe C:\PROGRA~1\Grisoft\AVG7\avgemc.exe C:\WINDOWS\system32\HPConfig.exe C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe C:\Program Files\SiteAdvisor\6066\SAService.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\PROGRA~1\HPQ\ONE-TO~1\OneTouch.EXE C:\windows\system\hpsysdrv.exe C:\WINDOWS\system32\carpserv.exe C:\PROGRA~1\Grisoft\AVG7\avgcc.exe C:\Program Files\SiteAdvisor\6066\SiteAdv.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6066\SiteAdv.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll O3 - Toolbar: hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6066\SiteAdv.dll O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe O4 - HKLM\..\Run: [QT4HPOT] C:\PROGRA~1\HPQ\ONE-TO~1\OneTouch.EXE O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe O4 - HKLM\..\Run: [CARPService] carpserv.exe O4 - HKLM\..\Run: [BrowserBrand] C:\Program Files\ONLINE~1\XTRA\brand.exe O4 - HKLM\..\Run: [NI.UERS_0001_N85M0906] "C:\WINDOWS\TEMP\Temporary Internet Files\Content.IE5\KPABG5QF\ErrorSafeFreeInstall[1].exe" -nag O4 - HKLM\..\Run: [NI.UERS_0001_N91M2007] "C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Internet Files\Content.IE5\QRYZX7TC\ErrorSafeFreeInstall[1].exe" -nag O4 - HKLM\..\Run: [NI.UERS_9999_N91S2507] "C:\WINDOWS\TEMP\Temporary Internet Files\Content.IE5\4PEFG9AF\ErrorSafeNewReleaseInst all[2].exe" -nag O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6066\SiteAdv.exe O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user') O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - go.microsoft.com O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - h20270.www2.hp.com O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - h17000.www1.hp.com O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe O23 - Service: SiteAdvisor Service - McAfee, Inc. - C:\Program Files\SiteAdvisor\6066\SAService.exe O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe (file missing) O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe -- End of file - 6295 bytes |
tapram (9325) | ||
| 573319 | 2007-07-28 00:39:00 | Hmm a few suss entries in that log. Run HJT again, tick these entries, then tick fix checked. Close browser/s. These entries either belong to rogue software, or trojans. O4 - HKLM\..\Run: [NI.UERS_0001_N85M0906] "C:\WINDOWS\TEMP\Temporary Internet Files\Content.IE5\KPABG5QF\ErrorSafeFreeInstall[1].exe" -nag O4 - HKLM\..\Run: [NI.UERS_0001_N91M2007] "C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Internet Files\Content.IE5\QRYZX7TC\ErrorSafeFreeInstall[1].exe" -nag O4 - HKLM\..\Run: [NI.UERS_9999_N91S2507] "C:\WINDOWS\TEMP\Temporary Internet Files\Content.IE5\4PEFG9AF\ErrorSafeNewReleaseInst all[2].exe" -nag Get Rogueremover in my sig as well, install it update it, then click on scan. Get trojan remover in my sig as well. install it update it click on scan. And select all the options under the utilities menu. And get ccleaner (http://www.ccleaner.com) Install this (untick Yahoo toolbar), close browsers. Then click on run cleaner. To get rid of the temp files etc on your hdd. Then try those updates again. 0x80200010 looks like it has something to do with a network is disconnected message. Are you using wireless? How is this computer connected to the internet? |
Speedy Gonzales (78) | ||
| 573320 | 2007-07-28 04:35:00 | Thanks for your continued interest. Did all you suggested very carefully but still have the problem. The computer owner (a friend) uses dial up but at present I have connected to broadband (ethernet). The computer does have wireless connectivity. Regards. |
tapram (9325) | ||
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