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| Thread ID: 141932 | 2016-03-27 01:27:00 | How to find Product Key for laptop | R.M. (561) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1418246 | 2016-03-27 01:27:00 | I am/have upgraded my friend's laptop: HP Envy DV7-7201TX Notebook - purchased from Warehouse Stationary, Langdons Road, Papanui, Christchurch on 4.8.2013. The original OS was Windows 8, which I upgraded to Windows 8.1 last year (no problems). On Thursday, I upgraded to Windows 10 (not a clean install). I am unable to activate this - I get an error code: 0x80041023. I used 'productkey.vbs' to try to get the Product Key - but this is unacceptable to Microsoft (see error code). There is no documentation that came with the laptop, and notebook has nothing on it that is of the right format. I have had on-chat with Microsoft who suggest I contact HP. I did that, and think I might have been chatting with HP in the USA (not NZ), as the Freephone number I was suggested wasn't a NZ free phone (looks more USA than here). Do any of you guys or gals know where I can find the appropriate Product Key (in the Registry)? I would be most grateful, as I am staying with my friend in deepest, darkest South Westland (ie south of Haast) and will need to go home in a couple of days... As always - I appreciate the help I get here.:) |
R.M. (561) | ||
| 1418247 | 2016-03-27 01:59:00 | Is it on a sticker on the bottom of i? | Speedy Gonzales (78) | ||
| 1418248 | 2016-03-27 02:20:00 | Is there a go to store option where you activate it?? If there is click on it | Speedy Gonzales (78) | ||
| 1418249 | 2016-03-27 02:33:00 | Is it on a sticker on the bottom of i? No. |
R.M. (561) | ||
| 1418250 | 2016-03-27 02:34:00 | Is there a go to store option where you activate it?? If there is click on it Not as far as I can see. |
R.M. (561) | ||
| 1418251 | 2016-03-27 02:39:00 | The product key is embedded in the BIOS, there wont be any stickers (on saying that some did have them in the battery compartment) . ShowKeyPlus/releases (github.com) Is meant to see the embedded key, BUT it wont be any use as its a default factory key no doubt. When you upgraded to W10 it should have registered the Hardware (motherboard), This then gives you a generic Windows 10 Product key, which you cant use for activating. If it didn't get that far or wasn't on the internet when upgrading it may not have activated. Last time I had that happen, had to reinstall W8 from fresh ( picked up key instantly) , then upgrade to W8.1, then upgrade to W10. The original Key will have been for W8, not 8.1. What you can try - is rolling the OS back to 8.1, make sure its activated at that point, then using a USB / DVD upgrade again, sometimes works sometimes doesn't. |
wainuitech (129) | ||
| 1418252 | 2016-03-27 02:43:00 | Ok - I had a nasty feeling someone would say that. :) I'll perhaps talk to HP and see what they say... On Tuesday. :) Ta. |
R.M. (561) | ||
| 1418253 | 2016-03-27 02:45:00 | When I recently updated our laptop from win7 to win10 there was no need to put in a key. Just skipped that part & it activated automatically after installation. Woops, must have been a bit slow typing that out. |
Driftwood (5551) | ||
| 1418254 | 2016-03-27 02:53:00 | Yes - when I did my own lappy, I had none of this nonsense! And of course, I am doing this for a friend... | R.M. (561) | ||
| 1418255 | 2016-03-27 02:59:00 | When you upgraded from 8 to 8.1, did 8.1 have its own Product key? | Bryan (147) | ||
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