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Thread ID: 82345 2007-08-23 23:38:00 BlueTooth or lack of bilbo (12715) Press F1
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584170 2007-08-23 23:38:00 Have HP Pavillion with bluetooth and Vista Ultimate,so i also got a BlueSoleil USB Dongle for my old XP home desktop so they could talk together, but alas all I can get is an intermittant glimse on the HP of the desktop which disapears before its registered and nothing at all on the desktop.
Any suggestions as I have tried various configurations, no passkey and ensuring both machines are open to each other...
Any help would be welcome.
bilbo (12715)
584171 2007-08-23 23:43:00 HP use the broadcom widcomm 3rd party bluetooth software, you may get a device paired, however wireless connectivity for transfers etc can be an issue. I have 6 HP laptops here and have the same issue with Blackberry devices. Luckily, or unlucky (BES) we dont have to rely on desktop sync for e-mails contacts etc.......

Not sure what the solution is at the present, I am awaiting feedback from HP
SolMiester (139)
584172 2007-08-24 03:33:00 Are they within range? Bluetooth doesn't have a very large range you may need to get the PC closer. Pete O'Neil (6584)
584173 2007-08-24 03:45:00 Thanks gents,
They are in range min 300mm max 2m....
bilbo (12715)
584174 2007-08-24 04:12:00 Slightly off topic - I just upgraded my BlueSoleil software (purchased on CD with a dongle from DSE a few months ago). Downloaded the update (a couple of versions different), only to find that the BlueSoleil software now installed has gone into 'evaluation' mode.

Emailed Support at BlueSoleil who tell me (in broken English) that my original software is a PIRATE version!!!!!!


We have published our software on our website for customers to free update (except commercial VOIP version). But some wicked manufacturers always download it to write CDs and sell them to individual customers with the fake license.
And there is nothing they can or will do for me, despite the fact that I bought in good faith from a supposedly legitimate retailer.

I have forwarded the BlueSoleil email to DSE and am eagerly awaiting their response...
johcar (6283)
584175 2007-08-25 00:19:00 just a quick note i brought a BlueSoleil usb bluetooth dongle and installed the software and it really screwed my computer it almost crippled it i had to do restores and everything! =/ thats my 2 cents password (5384)
584176 2007-08-27 02:43:00 Looks like dongle was the problems as a new DSE class 1 fixed the lack of talking to each other, BUT the BlueSoleil software is a very fragile. bilbo (12715)
584177 2007-08-27 03:32:00 Looks like dongle was the problems as a new DSE class 1 fixed the lack of talking to each other, BUT the BlueSoleil software is a very fragile....and very possibly a pirate version. While I am waiting for a response from DSE on this exact question, I would be interested to hear your experience with upgrading the software to the latest version (2.3.x) via the Help>Check for Updates link from within the application.... johcar (6283)
584178 2007-08-29 23:58:00 Finnally got a reply from DSE


Please let us make it clear that we sell our product with license but the device is only licensed to work with the bundled version of Bluesoleil.

It is not compatible with newer versions.

We buy our license for Bluesoleil as OEM from Bluesoleil, the way they work is that we buy a certain number of licenses and the license information is hardcoded into the license file. The license is designed to work with a certain agreed range of Bluetooth Device IDs and these IDs are hardcoded into the bluetooth adapters that we buy.

In your case, we would suggest you to uninstall the upgrade version and reinstall the OEM ( Bundled ) version.

Please note that upgrade is not supported unless you buy bluesoleil directly of their website, we only support OEM version that is supplied.


Thing is, I don't remember seeing anything saying this was a limited licence on the box or during the install from the CD. And there is a "Check for upgrades" menu item embedded in the software which doesn't give any warning either...

Most software/hardware packages I buy allow for free upgrades, if only for a limited number of version changes. I feel ripped off, especially since the DSE dongle is not the cheapest on the market!
johcar (6283)
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