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Thread ID: 82288	2007-08-22 05:40:00	Xtra email problem with my Domain based email	robbyp (2751)	Press F1

Post ID	Timestamp	Content	User
583713	2007-08-23 21:48:00	roddyp shouldn't your smtp server be smtp.officemail.co.nz as Xtra changed their email servers to this for domain name customers. Um is there an announcement on this somewhere, as i haven't heard anything and I know someone who is having issues Ok found this xtra.co.nz Anyone know if there is a similar thingie for those who don't host there domain based emails with Xtra but are forced to go through Xtras smtp servers?	Morgenmuffel (187)
583714	2007-08-23 22:56:00	I have the same problem, e-mail comes in OK but I can't send. I use Outlook. This problem arose as soon as I registered for Yahoo!Xtra Bubble - there was no choice but to register. The error message is always: "Error 0x800CCC0F the connection to the server was interrupted". I have tried the fixes put forward by ROBBYP but they made no difference unfortunately, even though they semmed to fit the problem. I also changed send.xtra.co.nz to smtp.xtra.co.nz but again it didn't help. I have rebooted between changes in case that helped but it didn't. James Kirk	James Kirk (3742)
583715	2007-08-23 23:01:00	As catain you should be able to pull some strings.?	Cicero (40)
583716	2007-08-23 23:27:00	You don’t say which e-mail client you’re using so I guess your using Outlook Express In Outlook Express: 1. Click "Tools," and select "Accounts." 2. Click the "Mail" tab, and choose "Properties." 3. On the "Servers" tab, ensure that you have not checked "Log on Using Secure Password Authentication" in the Incoming Mail Server section or "My Server Requires Authentication" in the Outgoing Mail Server area. 4. Check that "POP3" is listed in the Incoming Mail Server field. 5. On the "Advanced" tab, ensure that you have not selected "This Server Requires a Secure Connection (SSL)" under the Incoming (POP3) or Outgoing (SMTP) Port settings. And then you should be able to send mail with no problems I am having the same problems; I use outlook for e-mail at home. I registered for Yahoo!XTra Bubble on Wednesday afternoon (22nd) and haven't been able to send e-mail since, but I can receive. I didn't want to resgister but there seemed to be no choice if I wanted to access the Internet. I have tried the fixes noted above by stu161204 (similar boxes in Outlook as in Outlook Express), and they all seem sensible, but without success. I have also changed send.xtra.co.nz to smtp.xtra.co.nz again without success. I rebooted between changes but this didn't help. The error message I get is "Error 0x800CCC0F the connection to the server was interrupted".	James Kirk (3742)
583717	2007-08-24 21:11:00	I need help with this pressf1.co.nz	krival96 (7003)
583718	2007-08-25 08:44:00	I don't want to go on with a long diatribe about Xtra, but the performance in the past week has been a disgrace. My company has a domain based email. I have had no problems whatever in the migration. Two of my colleagues have, and probably to be fair, the email instructions from Xtra were not very user friendly, with most of it being hype. For those with domain based emails, this is the sequence that should be followed, assuming the use of Outlook in Office 2003 Go to tools Click email accounts Select the relevant email account Click change Under the heading server information Incoming server should be pop3.officemail.co.nz Outgoing server should be either smtp.officemail.co.nz or send.officemail.co.nz (both should work, although it was only today that was the case with my colleague) Click more settings Select Outgoing server tab Check outgoing server requires authentication Check Use same settings as my incoming server Select advanced tab Incoming server port should be 995 Check this server requires SSL Outgoing server port should be 465 Check this server requires SSL Click OK. Click Test account settings, and record if there are any problems. What has really got me going is that we have a new employee and I wanted to set up his new email. The Xtra support staff were obviously in the firing line with all the bs going on, and apart from one of the staff who I got through to after waiting for 45 minutes who went away to try to solve the problem and took my phone number and never rang back, they were as helpful as they could be, given the riding instructions they had been given. Although we are a business customer, I was told that there was no show of getting a new email address until the other issues with business clients were resolved. I had experiences ranging from Waiting an hour on the phone, with the system deciding that after I was about to be directed to the support staff it should hang up. Waiting an hour before getting on to the support staff and in the middle of the discussion after being put on hold, the phone hung up Waiting another hour on the phone (twice) and being directed to mobile phone sales Waiting for one and a half hours today before I finally got on to the support guy who was very helpful, and I got my new email addresses. A complete cockup, and despite the spin being put on it by the Xtra PR, the Xtra support staff were very consistent with the magnitude of the problems	WellingtonFF (12372)
583719	2007-08-25 22:00:00	Got mine working today. How do I resign from Xtra. I've had enough. Frequent disconnections, this crap, it just never stops. sarel	sarel (2490)
583720	2007-08-25 22:23:00	Got mine working today. How do I resign from Xtra. I've had enough. Frequent disconnections, this crap, it just never stops. sarel Wondered what your name was,Sarel eh! Ciccy.	Cicero (40)
583721	2007-08-30 07:21:00	Working for an IT company and having to spend lots of time sorting out issues due to XTRA's UPGRADE i have found a solution that is working quite well for our customers who have domain emails with XTRA. 1 Move the entire domain to another service provider. 2 Move the entire domain to another service provider. 3 Move the entire domain to another service provider.	wraith (394)
583722	2007-09-09 11:39:00	I have a non Xtra-hosted domain. During fiasco my smtp mail stopped etc etc Tried the send.xtra with SSL, failed, Xtra turned off port 25 etc then it came back on, off, on etc etc I tried using my domain host's smtp server; failed because Xtra had blocked port 25 somehow/somewhere. Mail server (FTGate UK) people were very very helpful - even went on line to MSN so we could cut/paste error messages, test code live etc etc FTGate still reckon Xtra's SSL is not quite right somewhere and doesn't meet strict international standards - but then who knows in the game of 'standards' ? Then magically, port 25 came alive again a few days later. This Friday (7 Sept) smtp through my domain host failed (550 sender name verification failures everywhere). I tried going back to smtp.xtra - almost worked - but flunked when authorisation failed (even though using correct name/pass. I then went to send.xtra on port 25 (without SSL) - It works!!! For how long is anyone's guess... I would ditch Xtra but can't face the hassles and I'm still on go large unlimited.	manu (8770)
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