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Thread ID: 82939	2007-09-13 21:30:00	Slingsh*t	globe (11482)	Press F1

Post ID	Timestamp	Content	User
590916	2007-09-13 21:30:00	I have been trying to find out some basic information regarding my account with slingsh*t for over three weeks now. I ring their number but as I will not wait any longer than 5 minutes or so I never get to speak to anyone, and I have now sent 12 emails to various email addresses there (accounts@, info@ etc etc) and still no repsone. So (a) Does anybody have any tricks or recommendations to get an response (even a non automated response would be a start). (b) Is Presley still the CEO of them as I shall be forwarding all future corrspondence to them (c) Which smaller companires give good customer service cos in my eyes that is as important if not more so than the connection itself. Cheers	globe (11482)
590917	2007-09-13 21:35:00	I have just ioined Slingshot and in the setup process have had to contact them at least 6 times over the phone and had no problems. :)	Trev (427)
590918	2007-09-13 21:56:00	I have just ioined Slingshot and in the setup process have had to contact them at least 6 times over the phone and had no problems. :) You are a very lucky man indeed then. Lets hope you maintain this strike rate in the future.	globe (11482)
590919	2007-09-13 22:03:00	Hi Globe, I am with Slingshot. How basic is the account information you are trying to receive? Have you tried logging in to your account through the slingshot website? May be the basic information you need can be there.	kennie (10559)
590920	2007-09-13 22:25:00	Hi Globe, I am with Slingshot. How basic is the account information you are trying to receive? Have you tried logging in to your account through the slingshot website? May be the basic information you need can be there. Kennie I am after the date that my connection was up and running. You are probably correct in that I could trawl through the my account info section of their website and I shall have a look but i guess at the end of the day it is not difficult for the provider to send an email with this information (especially after 3 weeks of trying). I used to work at air NZ and we have thousands email enquiries a week and managed to get through them within a resonalbe time frame (3 working days I think was the turnaround)	globe (11482)
590921	2007-09-13 23:04:00	Yes I agree with that Globe, I guess I'm just lucky I have had no problems with Slingshot so far.	kennie (10559)
590922	2007-09-14 07:02:00	Jeez, if your not willing to wait more than 5 mins, then your not going to get anywhere, with any company in any country. Maybe you need to change your attitude before blithely becoming angry and try a bit more yourself.	beeswax34 (63)
590923	2007-09-14 07:08:00	There's a company called Slingsh*t? What kinda market audience are they trying to get?	--Wolf-- (128)
590924	2007-09-14 07:18:00	(c) Which smaller companires give good customer service cos in my eyes that is as important if not more so than the connection itself. World Exchange.	pctek (84)
590925	2007-09-15 21:54:00	Jeez, if your not willing to wait more than 5 mins, then your not going to get anywhere, with any company in any country. Maybe you need to change your attitude before blithely becoming angry and try a bit more yourself. Mate, after waiting over 20 minutes on every single previous attempt to get through over the last 12 months or so I don't really see the point on waiting any longer than 5 minutes as I learned from this that the phones don't get answered in what is a reasonable timeframe. Most organisations throughout the world have targets to answer 95% of calls within 2 minutes maximum as they have standards they try to achieve and work hard to meet them. Slingsh*t obviously don't have these benchmarks as they probably don't give a toss once they have people signed up to a contract. I have not tried ringing the new customer line but I am pretty sure that would get answered pretty damn quickly but then all they would do is transfer you back to the other queue as it is "somebody else's problem". SO after trawling through the account info pages on their website as has been suggested, sending numerous emails what would you suggest I do rather than get annoyed ?	globe (11482)
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