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Thread ID: 82924	2007-09-13 09:44:00	Kinect - Trust Power	B.M. (505)	Press F1

Post ID	Timestamp	Content	User
590807	2007-09-13 09:44:00	Has anyone had anything to do with this new ISP? I got on their site earlier today but haven’t been able to tonight. Not a very good start because I had hoped they might become a realistic alternative.	B.M. (505)
590808	2007-09-13 14:04:00	I have not heard of them before. Are they a local ISP to your area? What’s there website address?	stu161204 (123)
590809	2007-09-13 14:27:00	In Tauranga: Kinect’s phone products include anytime and off-peak plans and a choice of a discounted 2 hour cap call option or Kinect’s new 30 minute cap call option. “Most people don’t actually talk for 2 hours, so we’ve introduced a new option which caps the price of the call when the customer talks for just 30 minutes”, says O’Hara. TrustPower customers will receive a 10% discount on Kinect toll calls, and can also choose a Favourite Country and get an additional 10% off the per minute rate to that country. Kinect also offers a range of broadband and dial-up internet plans. Kinect’s broadband plans allow customers to separately choose a connection speed and data allowance so the customer can make up a package that suits their needs. “And there’s something quite unique about our broadband plans. If you don’t use your whole data allowance before the end of the month, you get to carry the balance forward into the next month, so you get what you have paid for. As far as we are aware, Kinect is the only supplier that lets customers do this” says O’Hara. Kinect’s service team will provide full support for power, phone and internet enquiries, so customers won’t need to call other phone or internet companies for enquiries or faults. FROM:www.trustpower.co.nz Website which is indeed down right now: www.kinect.co.nz	beeswax34 (63)
590810	2007-09-13 20:24:00	Yes it’s all fairly new but Trust Power is a big company and although its roots are in Tauranga it stretches much further afield . Some time ago they announced they would enter the Internet market and there was some suggestion that they may even be able to use their Transmission Lines to this end . I know the old State Hydro used to run multi channel telephone systems over their transmission lines so I guess it’s feasible to run data traffic . Anyone else know anything about the feasibility of doing such? I guess you’d need reliable power separation filters though . :lol: Their website is still down, not a good start . :groan:	B.M. (505)
590811	2007-09-14 00:35:00	Yes it’s all fairly new but Trust Power is a big company and although its roots are in Tauranga it stretches much further afield. Some time ago they announced they would enter the Internet market and there was some suggestion that they may even be able to use their Transmission Lines to this end. I know the old State Hydro used to run multi channel telephone systems over their transmission lines so I guess it’s feasible to run data traffic. Anyone else know anything about the feasibility of doing such? I guess you’d need reliable power separation filters though. :lol: Their website is still down, not a good start. :groan: TrustPower do not own any "transmission lines", they are an electricity retailer and a generator of electricity, using lines owned by others, just like Contact, Mercury, Genesis etc. Since 1998 an electricity retailer cannot own lines and a line owner cannot sell electricity, apart from very small limited operations. Transpower (not TrustPower) own and operate the national grid, and in many parts the very top "earth wire" carries a a fibre optic core which national telecommunications companies rent space on. At a local level the power lines are owned by the local network companies, but few (if any) of them have fibre-optic capabilities and "broadband over power line" (BPL) technologies exist but are not economic in many or most cases, none are in use in NZ. They tried it in the UK and gave up. Some line companies own fibre optic "city loops" in the CBD of large cities however, but these have nothing to do with the power system.	godfather (25)
590812	2007-09-14 22:49:00	Thanks for that gf, very interesting. Now, would anybody like to comment on this claim from kinect website. With Kinect Electrify you can surf up to 5 times faster for just $1.95 more a month. Electrify your speed... Websites that normally take around 30 seconds to load - should appear on your screen in less than 7 seconds with Kinect Electrify. • You won't need to buy any new hardware • It's easy to install - just a few easy steps to download it onto your computer • It's safe to use - it won't cause any problems with your computer or internet connection • And you'll get free pop-up and banner-ad blocking as well	B.M. (505)
590813	2007-09-15 07:53:00	Just the old "dial up web accelerator" that reduces any graphics to "barely recognisable" and caches commonly used sites or content. It has zero effect on downloading of data, many ISP's have offerred it for years overseas, a lot of people end up getting rid of it as the viewing experience is less than their expectations, and the speed increase is more theoretical than actual, depending what you are doing.	godfather (25)
590814	2007-09-15 08:22:00	Thanks again gf, just what I suspected. :thumbs:	B.M. (505)
590815	2007-09-19 11:36:00	Thank you all for your keen interest in Kinect . After reading through the forums, I thought I would give you some insight into Kinect, what products we offer and how Kinect is very different to other telco's in the marketplace today . I will also respond to some feedback about Kinect's Electrify product . First of all, let me introduce myself, my name is Peter Gregory and I am the Business Manager - Telecommunications for Kinect . The Kinect concept goes back a few years and has been active during this time just in the Tolls market . In August of this year, Kinect launched with a full suite of phone, tolls and internet products for residential customers . Everyone at TrustPower is very excited about it . TrustPower has a great opportunity to provide all these services to an existing and very loyal customer base . At the end of the year, Kinect will also be launching a full suite of phone, tolls, toll free and internet services for businesses . Kinect has launched in Tauranga with Billboards and we have also started to advertise over radio on approximately 9 radio stations in the Bay of Plenty . In reference to not being able to access our website (www . Kinect . co . nz) yes, we did have a hitch and for that I apologise to anyone who could not access our site . We were uploading some new content and functionality . Unfortunately this took longer than expected . I am happy to say now that the web site is up, functional and Kinect is getting some great feedback from it . I can also add that yes, Kinect is also a very realistic alternative . By combining tolls, internet, line rental and electricity all on one bill, customers will get competitive prices and the simplicity of dealing with one high quality service provider . With Kinect internet , we are offering a great range of plans and pricing . We also have a very unique offering regarding data usage . Kinect customers can choose what connection speed they want and also what data usage they require . Customers can login via our members centre and change usage month to month, throttle back to dial up if they like, or purchase extra data . Kinect customers get what they pay for . Any unused data allowance is "banked" and carried forward, month to month . For example, Johnny signs up on 15th Aug for an internet plan with 5GB usage . In Aug, he is only billed for half the month's usage but he actually gets 5GB to use in August . At the end of August, Johnny has only used 2GB and he has an auto purchase of 5GB each month so in Sept, he has 8GB to use . In Sept he uses 2GB, so in October he has 11GB to use (8 - 2 + 5 = 11) . The unused data usage is cumulatively banked month to month . If Johnny goes away for a month, he can change his auto purchase to a lower usage option as this will give him a chance to use up any unused data and not spend as much per month . What a fantastic offer huh! I would like to make comment on the Kinect Electrify product that has been referred to in the forum . This product is based on a widely used, and well regarded product . It provides the functionality that some of our customers have asked for . The Kinect Electrify product is a small client application that is loaded on you PC when you have a connection to the internet of less than 1MB (dial up and a 256/128 DSL connection) . The application speeds up email transfers, web browsing and file transfers . How does it work… . . well, the application communicates with a server at the core that uses compression, caching, IP optimization and content filtering . Electrify does not speed up peer to peer, streaming media or HTTPS . From staff who have trialled this product, they have experienced a performance increase in email transfers and web browsing of 2 to 5 time faster than their dial up or 256/128 DSL connection . On top of TrustPower Kinect's excellent products, bundles and pricing, we are offering outstanding customer service our existing customers have come to expect from TrustPower . For many years we have been servicing a very loyal customer base with extremely high standards . Our customers are everything to us . If a call is made to TrustPower, the caller is directed through our IVR to a representative that will be able to assist with any enquiry about our power, phone and internet services . TrustPowers CSR's are fully trained to service every customer who calls into our contact centre . And what's even better is there is no wading through levels and levels of IVR's to speak to someone . If you would like to know more about TrustPower and Kinect, you are welcome to contact me directly . I can be reached at during business hours . TrustPowers contact details are on the web and before you ask, yes the site is working, I have just checked :-) Thank you all for your interest in Kinect . I look forward to having you on board as customers .	Kinect (12811)
590816	2007-09-19 20:09:00	Well I must say it’s refreshing to have a Business Manager prepared to front . :thumbs: I’m not going to hold my breath waiting for someone from Xtra to explain why a large part of my Bandwidth is still being gobbled up by Spam and why I can’t retrieve my Address Book without joining Yahoo . :angry Which raises another point Peter . Will you be operating decent Spam Filters? Anyway, I’m prepared to be a guinea pig and give it a go . Here’s hoping .	B.M. (505)
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