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| Thread ID: 82939 | 2007-09-13 21:30:00 | Slingsh*t | globe (11482) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 590926 | 2007-09-15 22:12:00 | Being forced to wait long times to get to speak to a person at a ISP Helpdesk is a common fact of life. It is not good business practice at all, but just reality for most. I take it the online contact us form you filled out didn't get a response either? Try phoning at a quiet time so the queues should be shorter, and then wait it out for someone to answer. |
Jen (38) | ||
| 590927 | 2007-09-15 22:53:00 | Being forced to wait long times to get to speak to a person at a ISP Helpdesk is a common fact of life . It is not good business practice at all, but just reality for most . I take it the online contact us form you filled out didn't get a response either? Try phoning at a quiet time so the queues should be shorter, and then wait it out for someone to answer . LOL, I rung the helpdesk for telstraclear waited 15 minutes, hung-up and tried again . Got through after 20 more minutes . While chatting with there guy I asked if they were busy and the guy said it was quite and there had been very few calls . Maybe they do this on purpose!!!! |
porkster (6331) | ||
| 590928 | 2007-09-16 04:20:00 | The longest I've waited is 2 hours on speaker phone, then I gave up. Its worth trying the line they use for new customers, its always answered within 5 rings and they can transfer you to a customer "service" (I use that term knowing full well that it is an oxymoron as far as slins*t are concerned) rep almost straight away.If not then keep on the new sign up line, you'll be wasting their time for a change. | limepile (96) | ||
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