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| Thread ID: 83124 | 2007-09-20 04:23:00 | Hard Disk Drive Warranty | ephesus (2509) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 593209 | 2007-09-20 04:23:00 | I had a faulty Seagate HDD 18 months old which I sent back to the retailer for repair/replacement. Just received an email to say that Seagate is replacing my faulty HDD with a Repaired HDD, not the one I sent in. As mine is quite new and hardly been used I am loathed to susbstitute it with another repaired HDD. Is this the normal warranty procedure? Comments and advise please. | ephesus (2509) | ||
| 593210 | 2007-09-20 04:57:00 | I had a faulty Seagate HDD 18 months old which I sent back to the retailer for repair/replacement. Just received an email to say that Seagate is replacing my faulty HDD with a Repaired HDD, not the one I sent in. As mine is quite new and hardly been used I am loathed to susbstitute it with another repaired HDD. Is this the normal warranty procedure? Comments and advise please. Thats normal for a warranty, but also remember that the replacement hard drive should still be covered by the original warranty time period. Meaning if the original has 5 years warranty, and it is replaced after 1 year, then the time does NOT start again, it carries on from original purchase date,- 4 years left- doesn't matter how many times its replaced( if it fails). One thing that they may or may not do, depending on where you took the drive, what you may get back is an empty drive - No OS +all data gone. It depends if the retailer took a copy or backed up your data.(or you have done it yourself) Places like Seagate take no Responsibility (Normally) for the recovery of your data on the old Drive. Like many PC Manufactures state its up to the owner to take backups of their data. So you May have to reinstall your OS and data from backups. 18 Months old doesn't really matter, I have had drives fail from brand new. Its NOT a case of if a hard drive will fail - its WHEN.- hence backups. |
wainuitech (129) | ||
| 593211 | 2007-09-20 05:07:00 | Thanks. I had a Western digital before and it was replaced with a new one so thought seagate will be doing the same. Just layman's mentality - repaired ones are not as good as new but if that's the normal warranty procedure then I will accept it. | ephesus (2509) | ||
| 593212 | 2007-09-20 05:09:00 | Thats normal for a warranty, but also remember that the replacement hard drive should still be covered by the original warranty time period. Meaning if the original has 5 years warranty, and it is replaced after 1 year, then the time does NOT start again, it carries on from original purchase date,- 4 years left- doesn't matter how many times its replaced( if it fails). One thing that they may or may not do, depending on where you took the drive, what you may get back is an empty drive - No OS +all data gone. It depends if the retailer took a copy or backed up your data.(or you have done it yourself) Places like Seagate take no Responsibility (Normally) for the recovery of your data on the old Drive. Like many PC Manufactures state its up to the owner to take backups of their data. So you May have to reinstall your OS and data from backups. 18 Months old doesn't really matter, I have had drives fail from brand new. Its NOT a case of if a hard drive will fail - its WHEN.- hence backups. Not all harddrives fail. I have had plenty that have lasted their usable life. |
rogerp (6864) | ||
| 593213 | 2007-09-20 05:10:00 | Thanks. I had a Western digital before and it was replaced with a new one so thought seagate will be doing the same. Just layman's mentality - repaired ones are not as good as new but if that's the normal warranty procedure then I will accept it. Actually repaired ones sometimes are better than new ones. Depending on what the original fault was. If it was just a blown circuit on the drive, the board would be replaced, and the drive tested to make sure its OK. I don't know the testing procedure for new drives, but I'd be a little surprised if they tested each new drive as it came off the Line. |
wainuitech (129) | ||
| 593214 | 2007-09-20 05:40:00 | Its NOT a case of if a hard drive will fail - its WHEN.- hence backups. Yes, well. I have 1.2GB hard drives which are 8 years old and are still going fine (of course they are too small for todays usage). They don't all fail. |
dolby digital (5073) | ||
| 593215 | 2007-09-20 05:56:00 | Yes, well. I have 1.2GB hard drives which are 8 years old and are still going fine (of course they are too small for todays usage). They don't all fail. If you notice I said WHEN , now that may be 1 day or 10 years or more, and yeah I got drives here that are over 10 years old - from win95 PC's and still work yet others are less than 2 years old. If you used a drive day after day after day - it would fail sometime But when / thats the big question. Personally I think the older drives were built to last. |
wainuitech (129) | ||
| 593216 | 2007-09-20 06:46:00 | If you notice I said WHEN , now that may be 1 day or 10 years or more, and yeah I got drives here that are over 10 years old - from win95 PC's and still work yet others are less than 2 years old. If you used a drive day after day after day - it would fail sometime But when / thats the big question. Personally I think the older drives were built to last. But not all drives fail within their useable life. Your post implies that all harddrives will fail within their usable life, and will need replacing, and that it is a problem with hardrives, which isn't true. I mean, everything in a computer will eventually fail, whether it is in 1 year or for 100 years. Maybe harddrives are more prone to premature failure, than other hardware, but it doesn't mean all will fail while they are still usable in terms of space and technology. I have got a twenty year old hardrive from an xt that still works, although it is obviously nott really usable these days. |
robbyp (2751) | ||
| 593217 | 2007-09-20 07:12:00 | Can you please show me where I said "within their usable life" ? (exact words) I never said anything of the sort. I was simply pointing out that it doesn't matter if a drive is 18 months old it can still fail. Some drives will fail others wont - end of story. If you have ever had a hard drive fail then you will know that your data may be at risk if you have no backups, as HD manufactures are not Responsible for the data on the drive. Many people dont back up important data, and its not till something happens and they lose it all they panic. |
wainuitech (129) | ||
| 593218 | 2007-09-20 07:25:00 | Can you please show me where I said "within their usable life" ? Its implied . Because you said 'when it fails' you are impling that someone should expect it to fail when it is being used . When in fact every single part of the computer WILL eventially fail, even if it takes a thousand years . When something fails outside it's usable life, it is really irrelevent whether it has failed, is it not ? I am nit picking, becuase I was told by a computershop that I had an issue with over a series of failed harddrives, and I was queriing the quality of them . They told me that every hard drive will fail, and I disagree with that . Not all hardrives will fail in it usable life . |
rogerp (6864) | ||
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