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Thread ID: 83116	2007-09-20 00:18:00	Vista has crashed with a STOP message	curly (6655)	Press F1

Post ID	Timestamp	Content	User
593080	2007-09-20 00:18:00	Vista Home premium ex Dick Smith 'bout 4 weeks young, a Laptop Acer Aspire 5100. Anyway... Yesterday Vista downloaded 3 updates, of which 2 installed OK. The third update,( ATI 4379 Serial ATA Controller), failed to install. Vista tried to correct this by using restore, however now when I start the machine I get : A prob has been detected and windows been shut down etc If this is the first time restart. If it fails again check Viruses etc Technical Info: *** STOP: 0x00000007B (0x85404BA0, 0xc0000034,0x00000000,0x00000000) And will not do anything else and I cannot get past this point. Should I, (a) purchase Win XP Pro and install it over Vista ? (b) Mine is OEM, should I purchase Vista Home premium, to get a disk and use that to reinstall vista ? (c) Or what! I have a total backup on the disk inside the laptop, but cannot get to it to try and use it !	curly (6655)
593081	2007-09-20 00:23:00	Have you tried booting into Safe Mode and then uninstalling any drivers you have for the ATI 4379 Serial ATA Controller? If you can then re-install the ATi version of the driver NOT the MS version. Cheers	chiefnz (545)
593082	2007-09-20 00:25:00	Have you tried booting into Safe Mode and then uninstalling any drivers you have for the ATI 4379 Serial ATA Controller? If you can then re-install the ATi version of the driver NOT the MS version. Cheers Thanks mate, need to locate the manual to see how to get into safe mode. Will try that.	curly (6655)
593083	2007-09-20 00:41:00	Thanks mate, need to locate the manual to see how to get into safe mode. Will try that. Keep pressing the F8 key on startup - select safe mode	wainuitech (129)
593084	2007-09-20 01:07:00	4 weeks young, a Laptop Acer Aspire 5100 . Should I, (a) purchase Win XP Pro and install it over Vista ? (c) Or what! Take it back and buy a better quality laptop .	pctek (84)
593085	2007-09-20 01:13:00	Vista Home premium ex Dick Smith 'bout 4 weeks young, a Laptop Acer Aspire 5100. Anyway... Yesterday Vista downloaded 3 updates, of which 2 installed OK. The third update,( ATI 4379 Serial ATA Controller), failed to install. Vista tried to correct this by using restore, however now when I start the machine I get : A prob has been detected and windows been shut down etc If this is the first time restart. If it fails again check Viruses etc Technical Info: *** STOP: 0x00000007B (0x85404BA0, 0xc0000034,0x00000000,0x00000000) And will not do anything else and I cannot get past this point. Should I, (a) purchase Win XP Pro and install it over Vista ? (b) Mine is OEM, should I purchase Vista Home premium, to get a disk and use that to reinstall vista ? (c) Or what! I have a total backup on the disk inside the laptop, but cannot get to it to try and use it ! -----------------snip------------------------------ More - I managed to get into System Restore and picked a point that should have been before the problem download - but this resulted. Sys restore did not complete successfully. Details: Sys restore failed due to an unspecified error. Catastrophic failure (0X800FFF). Thought maybe this may be useful to those who know 'bout these things. Still trying to get in using safe mode- but not there yet!	curly (6655)
593086	2007-09-20 01:23:00	And WHERE did you update the drivers from? Why it needed updated SATA drivers, I dont know. Is the hdd a SATA hdd?? If the system was running fine, the SATA drivers didnt need updating. And WHAT were the other 2 updates?	Speedy Gonzales (78)
593087	2007-09-20 01:24:00	Me yet again - sorry about this . There were 15 restore points and certainly some of them were well before the download/installation problem occurred, but every one of them produced the message that nothing was changed (i . e . sys restore did not work) . So . . . That is not the way to go and achieved nothing . If anyone has an Acer Aspire laptop and knows how to get into safe mode - please tell me how to do it . Thanks .	curly (6655)
593088	2007-09-20 01:36:00	And WHERE did you update the drivers from? Why it needed updated SATA drivers, I dont know. Is the hdd a SATA hdd?? If the system was running fine, the SATA drivers didnt need updating. And WHAT were the other 2 updates? Files auto downloaded and installed as a part of Windows Update, I have it set to Automatic. It just does it! I don't know what type of HDD is in there, the very basic manual that came with it does not go into that sort of detail. One of the other updates was for Windows Defender, but cannot remember what the other was. I did not choose to download and install the updates - it's automatic. One would have thought Microsoft's systems could detect what updates are needed for any given operating system, from what you hint at - maybe not!!!	curly (6655)
593089	2007-09-20 01:50:00	Keep pressing the F8 key on startup - select safe mode OK Thanks - lets give it a try. I'm into safe mode. Took the path of least resistance, and took one of the options that even I can understand - Select last good configuration - and it seems to have worked. I have not shut down the laptop yet, in case there is something else that I now need to do to keep the configuration as active, so to speak. Any thoughts, oh yes and I am aiming this to all who have helped so far and not just Wainuitech	curly (6655)
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