Forum Home
Press F1
Thread ID: 83215	2007-09-24 00:50:00	Problem with photos on disk unreadable	Beemer (6956)	Press F1

Post ID	Timestamp	Content	User
594352	2007-09-24 00:50:00	I take numerous photos to accompany my articles and as each photo is about 4MB I burn them onto a CD and post them to my clients. I have never had any problems until last week when a regular client rang me to say he couldn't open the files. I always check the disks before posting them so I wasn't sure what had happed, but I burnt off another set, checked them again, and I also checked them on a machine at Noel Leemings to ensure they opened okay. I asked him to post back the originals so I could check them, which he did. I opened them today without any trouble on my machine so I am at a loss to explain why he couldn't open them. He said he tried them on two different machines but each said the disk was unreadable. I just got an email this morning to say he can open the photos on one of the new disks, but not the other. He says it must be something to do with my new computer but I've burnt CDs off for at least two other clients since I got it and none of them has had any problems opening the disks. I used Photoshop CS2 to process the digital files and I have a Compaq Presario running Vista Home Professional. To burn the photos onto CD I just open the pictures folder, click on the photos or folder I want to burn and choose the 'burn' option on the buttons above. I'm using TDK CDR disks and when I eject the disk it says "preparing disk to make it readable on other computers" or something so I am doing all the steps to make it work. I have noticed occasionally when doing that that it says the disk I have inserted is not a writable one and I sometimes have to try another disk, but I can't figure out why these files are readable on my computer and a new one in a retail shop but not on their system. I have asked what system they are using but the guy isn't very computer literate and said "Adobe Reader 7" - he's going to check with production next week as he is too busy to do it now, so I have no idea what is causing the problem at this stage. Any suggestions?	Beemer (6956)
594353	2007-09-24 00:54:00	The inbuilt windows CD burner is not very good. I have had several people having the same problem. Some PC's dont have any problems - others have nothing but problems. Try using a third party burner, like Nero, Ashampoo or many of the others available.	wainuitech (129)
594354	2007-09-24 01:07:00	I must confess sometimes it irritates the living daylights out of me! Most times the box with "you have files waiting to be written to CD" comes up and when I click on that I get the screen where you choose to burn or delete the files, but other times it just comes up with a box showing progress and it always says it is going to take hours - but then it does seem to burn them in about 15 minutes. Are any of the programmes free (I had Nero years ago but no longer have the disks) and which would you recommend? I haven't had any problems until now but if this is going to cause problems (and cost me money in redoing disks) I need to get it sorted now. And - as usual - I'm broke! (Just had to insure the bike - bit more important than the computer!)	Beemer (6956)
594355	2007-09-24 01:37:00	If you want to try the Ashampoo V6 there is a 40 day free trial - BUT WAIT! a lot of the magazines have these slightly older versions given away for free - then want you to purchase the newer versions. The free ones use the same free product key no matter how many times you register them, under whos name. Here is the Download Link Version 6 (www2.ashampoo.com) the same one that has been given away over the last few months with Aust PC Authority & Aust PC user Mag. You can download it and I will PM you with the Free product key, just select the "run after install" ( words to that effect) and enter the product key when asked. I just tried it for this download version and it works OK. Note: when installing untick "Get Trial Key"	wainuitech (129)
594356	2007-09-24 01:48:00	You could try This (http://www.cdburnerxp.se/) Have no idea how good it is, never used it. BUT a new version was released the other day, and its under 2 MB! See if your burner is supported first, it may or may not be compatible. Not too sure if it does photos or not either.	Speedy Gonzales (78)
594357	2007-09-24 02:14:00	Thanks Wainuitech, I am downloading it now and will see how it goes. The client emailed me this, which I assume he got from his techy guys: "some PC disks will only work on PCs and not on Mac.(and of course the other way around - some Mac disks, can only be open on a Mac). I have no idea what programs you have on the Mac, but honestly - don't care either - the Mac's prime purpose is to be a terminal. On the terminal server the only app as far as I remember is the 'windows picture and fax viewer', which by default will only open RGB images. Somebody sad that cmyk are ok too, but I haven't tested that, so I can't confirm or deny. as to the original question os: On the terminal server - "Windows Server 2003 - Advanced edition - Terminal Services Server" On Production Macs: some are OSX 10.3.9, and some are OSX 10.4.X Your mac - I would guess it is OSX 10.3.9." He says he didn't try to open the disks on his Mac but it sounds like the production ones are Mac too. The client's company merged with another one at the start of the year and this is the first time I have provided disks to the new company since replacing my computer. However, as stated, I provide photos on CD to all my other clients and none has experienced any problems.	Beemer (6956)
594358	2007-09-24 02:27:00	geeee Would have been nice if they told you they were usings MAC's:groan:	wainuitech (129)
594359	2007-09-24 02:37:00	The old company obviously didn't use Macs but this one does. But it doesn't explain how they can open one disk, but not the other three that I have sent! I know years ago I used to work for a newspaper in Christchurch and I had a Mac so they provided me with Apple file exchange software so that my disks could be read by their software. Will I need to do something to allow my PC disks to be read by their Macs or is there anything they can do at their end? Obviously all my other clients use PCs or have some way of opening the disks in any format.	Beemer (6956)
594360	2007-09-24 02:51:00	How are these clients viewing these CD's?? On their PC's/Mac's only, or on a separate DVD/CD that can play photo cd's?? The prob would be the format Vista's cd burning burns them in. In Nero, or something else, it would give you an option / format (like Joliet / ISO 9660) to burn them in, so they're compatible with both PC's and Mac's. Ask the Mac users, what their systems are compatible with (Joliet or ISO 9660 or ISO 9660+Joliet). The character set (ISO 9660 / DOS / ASCII), and the file length of the ISO (Level 1 or 2).	Speedy Gonzales (78)
594361	2007-09-24 02:52:00	I don't know if I'm right with this - but I think some MAC's can open CD's burnt on Windows. The problem may be using Vista's inbuilt CD burner - and the MAC's don't know what it is ? Only Guessing.	wainuitech (129)
1 2 3