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| Thread ID: 83198 | 2007-09-23 05:01:00 | VOIP Ringing Problem | pctek (84) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 594170 | 2007-09-24 00:37:00 | I'm still a bit dubious this is related to the ring problem though. Think you're right there - if it was the lines you wouldn't be able to have the connection, and from what you say you are getting that. It could also be a faulty unit - it does happen sometimes. Don't spose you know anyone else close by that has the same working setup that you can plug your phone into just to test it. ? |
wainuitech (129) | ||
| 594171 | 2007-09-24 01:13:00 | You could try taking the whole setup home when you go home today, and trying it on your home connection. That will let you know whether it is a connection issue or not. An important troubleshooting step is to see, as I said before, if you pick up the phone while it's "ringing" (but not ringing) can you answer the call? When I had this problem, I could answer the call if I picked up the phone while it was supposed to be ringing. |
george12 (7) | ||
| 594172 | 2007-09-24 02:00:00 | Y An important troubleshooting step is to see, as I said before, if you pick up the phone while it's "ringing" (but not ringing) can you answer the call? When I had this problem, I could answer the call if I picked up the phone while it was supposed to be ringing. No. I had to answer using the landline phone. What fixed your problem?? |
pctek (84) | ||
| 594173 | 2007-09-24 06:37:00 | It was the cable I was using, but it doesn't sound like that's your problem. So if you call your number from a cellphone, and you hear (from the cellphone) that it's ringing, and then pick up, what happens? | george12 (7) | ||
| 594174 | 2007-09-24 08:44:00 | I am using a Linksys SPA2102 and have a Uniden cordless connected to it. It works fine except: It will not ring on incoming calls. It does if plugged directly into the landline. Trying other, including corded, phones in it gave the same result. Xnet guy suggested using a 4 wire cable from the phone to the Linksys. That made no difference either. I suspect its a tweak they need to make at their end??? Any ideas? Those adapters use the two inner pins to communicate with the phone and if you use a phone that wants the connections on the two outer pins then you will get the problem you describe. Also the adapter does not support the 3rd wire for ring signal. Also the ring voltage and ring waveform can cause the same problem, but if the unit is locked you will not be able to make any changes, but just in case check the regional tab under advanced voice and make sure you have the following: Ring Waveform: Sinusoid Ring Frequency: 25 Ring Voltage: 70 CWT Frequency: 25 |
ughnz (8297) | ||
| 594175 | 2007-09-24 10:39:00 | I think ughnz is on to it. Sounds to me that the Linksys is trying to ring "3 wire" style and the phone is "2wire" The reason that the phone works plugged into the Telecom line is that the wall-jack is either a 3wire one with a capacitor in the Master socket or a 2wire one with ringing capacitors in each socket. |
decibel (11645) | ||
| 594176 | 2007-09-24 11:18:00 | That explains why changing wire fixed it for me, I guess. The one I'm using is, I think, the black 4-wire cable that came with my WAG54G. When I had the problem, I was using an adapter to let me plug a phone in that didn't have a socket in the back, but just had a regular phone cable coming out of it. It wasn't the phone that was the issue though, it was definitely the cable/adapter. Maybe WorldxChange can change the settings for you to make it send the correct ringing signal? Otherwise you might need to use an older phone that uses the 3-wire ringing system. |
george12 (7) | ||
| 594177 | 2007-09-24 20:08:00 | This gets worse by the minute. Speed yesterday was an exciting 7 kBytes per sec. Everything was virtually unusable. This was when I got there. Eventually the Downer guy turned up ages later, pronounced the line to be perfect. An argument ensued. Actually he meant from the exchange to where it enters the building. He then decided all the "stuff I had plugged in" was the problem. Drivel, before broadband was put on the line, with just a phone it had noise. Anyway he put in a splitter, costing me of course, because he says "filters are rubbish". Yeah right. Still after a reboot speed improved back to its substandard norm. That could have been resetting the router though. The part of the line between my wall and where-ever it goes before joining "telecoms part", is apparently no-ones and they won't look at it. Great. My husband suspects there's a frame somwehere and that is likely to be where the problem is. I have a 4 wire already - doesn't help. It still doesn't ring and worse, eftpos will not connect. At all. Xnet had said it may be dodgy - drop the line now and then, but still work. Nope. Not at all. So Xnet then got me to open some ports in the Billion. Still nothing. I am beginning to think VOIP needs a good quality line and minimum speed to work properly. I can't mess with it forever so I have given it till tomorrow for Xnet to have some more bright ideas and if not, then I'll have to just keep a landline instead. |
pctek (84) | ||
| 594178 | 2007-09-25 02:22:00 | I can't imagine how horrible this must be when you're trying to run a store! This VOIP needs about 10KB/sec sustained to work properly I think, but I can only imagine that affecting voice, not ringing. Have you listed the landline or VOIP line in the phone book? Or did you not get a chance to list at all? Have you asked the WorldxChange forums about this? They were the ones who solved all my problems. Good luck, I hope things work out soon. |
george12 (7) | ||
| 594179 | 2007-09-25 03:32:00 | Seeing as I have a landline and that number isthe one used - it doesn't matter about that. I've given up and reverted to landline and broadband for net only. |
pctek (84) | ||
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