| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 142104 | 2016-04-27 10:09:00 | Win 10 Upgrade can't log in | bk T (215) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 1419651 | 2016-04-27 10:09:00 | Just received a phone call from a mate who, clicked the Win 10 upgrade button by 'accident', the upgrade process when through but he can't log in. His was using finger-print to log in to his Win7 laptop but there's no option to use finger print to log in. He can however, login to 'Guest' account. What other options has he got now? |
bk T (215) | ||
| 1419652 | 2016-04-27 22:08:00 | Type the original pass in manually :devil there may be no password , try a blank password . It sounds stupid, but he may get lucky. Ive seen a Win10 Laptop that a customer claimed the pass didnt work, turned out the pass was blank . He will need to get a password removal tool. Ive never tried a pass reset tool on Win10 though I use a CD called Wondershare Easyboot , that has a pass removal tool thats easy to use, looks like thats no longer available (for free) Im sure Someone else will have a pass reset tool recommendation , you may need to downlaod & burn it for him since he has no PC access now. |
1101 (13337) | ||
| 1419653 | 2016-04-27 22:21:00 | Problem is, he has been using the finger print to login from the very beginning. How do we roll back to Win7? I went to Settings, Update and Security, -> Recovery, but there isn't any option to Roll back to Win7 available. Maybe removing the password is a better option, but how to go about? |
bk T (215) | ||
| 1419654 | 2016-04-27 23:08:00 | He brought his HP laptop to me. I logged in to the Guests account and tried to change/remove the password for his account but Win10 won't allow me. | bk T (215) | ||
| 1419655 | 2016-04-27 23:10:00 | I dont think you'll be able to make any system changes via the guest login. Guest a/c wont have permissions to do bugger all. So, you will need to boot from CD & go from there. Either download a pass reset tool, or download the Win10 ISO & burn to DVD Win10 CD/dvd should give repair option that might let you roll back to Win7 (it will probably want the a/c password to do so) www.microsoft.com or try this, the harder method ,Ive never tried this so its at your/his risk. 4sysops.com |
1101 (13337) | ||
| 1419656 | 2016-04-28 02:06:00 | Guess there is a moral here. Always have at least one admin a/c with password onboard. | linw (53) | ||
| 1419657 | 2016-04-28 02:15:00 | Trying to boot from a install DVD and pops up this message: "it looks like you started an upgrade and booted from installation media. If you want to continue with the upgrade, remove the media from your PC and click Yes. If you want to perform a clean installation instead, click No." Looks like the upgrade was not completed fully. I did try to follow 1101's link to change reset the password but after changing the utilman.exe, rebooted and it straight away booted to the Guest account. |
bk T (215) | ||
| 1419658 | 2016-04-28 03:24:00 | Never had to deal with a finger sign in ( bit hard to take the customers finger with you) :D You may be able activate the Admin account and change from there. Several ways to do that: To do that click start /power /Restart, at the same time HOLD DOWN the LEFT Shift Key, and keep it down, restart-- With the key held down still it will reboot and go to a blue screen with a single button to restart with options , let the shift key go and click on restart, when it reboots select #6 Safe mode with command prompt, when it restarts you'll be at the command prompt, type in net user administrator /active:yes <press enter> then exit, when it reboots you may need to sign out of the guest account, once doing that, you should have the option ( bottom left) to select Administrator, it "should" let you in and you can either change passwords ( or create one) for the user, remove the finger print option OR from settings /update and security, recovery - Wind the system back to W7, remove the finger print option. This is all going well, then again it may simply turn to sh*t ;) |
wainuitech (129) | ||
| 1419659 | 2016-04-28 06:57:00 | I really don't know what I have done, after a few restarts, with the install dvd still in the drive, booted off from it, selected yes to continue with the 'Upgrade', took quite a while to go through the upgrade process, and finally stopped at the login screen with option to log in to his personal account with finger print. Phone my mate, he rushed to my place, placed his old finger (he is as old as I am - also a pensioner) at the sensor, and away it goes to his account desktop. I think it was quite obvious that the upgrade process did not complete fully, AND, I don't know what he has clicked during the upgrade process..... Anyway, thank you all for the inputs. My mate has got back his desktop with quite a few of his picture /document files. Don't know why so many people like to put everything on the desktop without backups. To show that they are really busy, no time to tidy up the desktop???? Hahaha. |
bk T (215) | ||
| 1419660 | 2016-04-28 09:01:00 | Know what you mean about the stuff on the desktop. Sometimes there are GBs of photos etc. Plus the ones under Pictures, Documents, etc etc! Good result, though. |
linw (53) | ||
| 1 2 | |||||