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Thread ID: 83478	2007-10-03 16:39:00	Fatal Error Message	Bonny (4611)	Press F1

Post ID	Timestamp	Content	User
597622	2007-10-03 16:39:00	Hello to the members of this forum, I have several problems with my computer that I hope someone here can help me with. Over the past 2 weeks I have had to run a disk check nearly everyday, it has gotten to the stage where I am running the disk check tool twice daily. Coupled along with this, I am unable to install windows XP updates ( 78 in total) my computer is running very slow, I have lost the attachments to my mail ( I use Incredimail viewer) and now to top it all I have recieved " a fatal has occured " when I tried to install a programme. Thanks in advance for any help with this. Bonny	Bonny (4611)
597623	2007-10-03 19:10:00	If you can still boot into Windows, get hijackthis in my sig below. Put it in its own folder, then run it. Click on scan the system and save a log. Post the log here. I would also get rogue remover in my sig. Sounds like you've adware/spyware. What program is saying fatal error?	Speedy Gonzales (78)
597624	2007-10-03 20:09:00	I'd be running the hard drive manfacturers disk check software on your drive and backing up right NOW!	pctek (84)
597625	2007-10-03 20:13:00	I'd be running the hard drive manfacturers disk check software on your drive and backing up right NOW! secound that	beama (111)
597626	2007-10-03 22:14:00	Hello all, I did as advised, here is the log file from my Hijack This scan. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:34:50 PM, on 10/3/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.5730.0011) Boot mode: Normal Running processes: C:\windows\System32\smss.exe C:\windows\system32\winlogon.exe C:\windows\system32\services.exe C:\windows\system32\lsass.exe C:\windows\system32\svchost.exe C:\windows\System32\svchost.exe c:\program files\panda software\panda platinum 2006 internet security\firewall\PNMSRV.EXE C:\windows\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe C:\WINDOWS\system32\CTsvcCDA.exe C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\pavsrv51.exe C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AVENGINE.EXE C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AntiSpam\pskmssvc.exe C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe C:\windows\system32\svchost.exe C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\TPSrv.exe C:\windows\Explorer.EXE C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\apvxdwin.exe C:\windows\system32\ctfmon.exe C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\SRVLOAD.EXE C:\windows\system32\RunDll32.exe C:\windows\system32\wuauclt.exe C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe C:\windows\System32\svchost.exe C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe C:\PROGRA~1\INCRED~1\bin\IMAPP.EXE C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Hijack This\HiJackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\sw g.dll O2 - BHO: IE Developer Toolbar BHO - {CC7E636D-39AA-49b6-B511-65413DA137A1} - C:\Program Files\Microsoft\Internet Explorer Developer Toolbar\IEDevToolbar.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\APVXDWIN.EXE" /s O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32 O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName O4 - HKLM\..\Run: [SbUsb AudCtrl] RunDll32 sbusbdll.dll,RCMonitor O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\windows\system32\ctfmon.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe O4 - HKCU\..\Run: [SmartFixer] C:\Program Files\SmartSoftware\SmartFixer 2007\SmartFixer.exe /tray O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet O4 - HKCU\..\Run: [IncrediMail] C:\PROGRA~1\INCRED~1\bin\IncMail.exe /c O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user') O4 - .DEFAULT User Startup: CamTrack.lnk = C:\Program Files\DigitalPeers\CamTrack\camtrack.exe (User 'Default user') O8 - Extra context menu item: &Search - O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\windows\system32\shdocvw.dll O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\windows\system32\shdocvw.dll O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll O9 - Extra button: IE Developer Toolbar - {48FFE35F-36D9-44bd-A6CC-1D34414EAC0D} - C:\Program Files\Microsoft\Internet Explorer Developer Toolbar\IEDevToolbar.dll O15 - Trusted Zone: http://player.dizzler.com O15 - Trusted Zone: http://www.dizzler.com O15 - Trusted Zone: http://www.incredimail.com O15 - Trusted Zone: http://www.java.com O15 - Trusted Zone: http://*.java.com O15 - Trusted Zone: http://www.mozilla.com O15 - Trusted Zone: http://www.myspace.com O15 - Trusted Zone: http://*.photobucket.com O15 - Trusted Zone: http://www.skybroadband.com O15 - Trusted Zone: http://www.ulead.com O15 - Trusted Zone: http://download.windowsupdate.com O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - a1540.g.akamai.net O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - www.update.microsoft.com O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - driveragent.com O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software International - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PavFnSvr.exe O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software International - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\pavsrv51.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: Panda Antispam Engine (pmshellsrv) - Panda Software International - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\AntiSpam\pskmssvc.exe O23 - Service: Panda Network Manager (PNMSRV) - Panda Software - c:\program files\panda software\panda platinum 2006 internet security\firewall\PNMSRV.EXE O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\PsImSvc.exe O23 - Service: Panda TPSrv (TPSrv) - Panda Software - C:\Program Files\Panda Software\Panda Platinum 2006 Internet Security\TPSrv.exe -- End of file - 9821 bytes Thank you so much for your replies.Bonny	Bonny (4611)
597627	2007-10-03 22:17:00	Sorry, forgot to add Incredimail was the programme that had the "fatal error " message	Bonny (4611)
597628	2007-10-03 22:42:00	I'd be running the hard drive manfacturers disk check software on your drive and backing up right NOW! 3rd, 4th and 5th. HDD definitley looks (sounds lol) suspect. Desktop or Laptop?	wratterus (105)
597629	2007-10-03 23:43:00	Sorry, forgot to add Incredimail was the programme that had the "fatal error " message Of course. What else did you expect from Incredicrap?	pctek (84)
597630	2007-10-03 23:55:00	Run hijackthis again tick these entries then tick fix checked Close browser/s. O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe" This could be whats telling u, that u have a fatal error, uninstall it. O4 - HKCU\..\Run: [SmartFixer] C:\Program Files\SmartSoftware\SmartFixer 2007\SmartFixer.exe /tray O8 - Extra context menu item: &Search - If Panda and AVG scan emails, I would uninstall AVG. They may conflict, if both of them scan email.	Speedy Gonzales (78)
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