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| Thread ID: 83653 | 2007-10-08 10:52:00 | Long warranty claim turn around | dirtbag (6060) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 599463 | 2007-10-14 04:55:00 | You could be right there. If and ONLY if I purchase from Dove, (even though its Wholesale) if there is a problem I call them, and assuming they have stock I can go and get a replacement right away. Any other of my Vendors that supplly Gigabyte and if there is a problem the component goes to TechCenteral / Morning star after doing the online RMA. That one takes a longer time. Pctek is right - Morning star dont list and sell gigabyte, but they do the RMA's for them. The replacement components have always been new if the original was DOA. So I Dunno where they get them. Normally if I do a RMA to Morning star on a Monday and courier the same day the replacement is back by Friday. |
wainuitech (129) | ||
| 599464 | 2007-10-14 07:18:00 | Morning Star DO have to do with Gigabyte - There are several Importers of Gigabyte in NZ. I have been dealing with BDT for years, they import Gigabye products, and used to do the RMA's, but now been taken over by Morning Star / Tech Central. Techmaster actually. 203.97.10.198:8080 I know, I got their email about the repairs too you know. Thats their NON warranty repair group. Its not MorningStar themselves. Note their bank account is different. Here you go, what Mstar does: www.morningstar.co.nz |
pctek (84) | ||
| 599465 | 2007-10-14 07:58:00 | Techmaster actually. 203.97.10.198:8080 I know, I got their email about the repairs too you know. Thats their NON warranty repair group. Its not MorningStar themselves. Note their bank account is different. Here you go, what Mstar does: www.morningstar.co.nz I know what both companies do - I deal with them enough, geees - When I rang once I talked to the people at Morning star, and in a general conversation the lady (my account manager) told me that TechCenteral and morning star are in the same building - as per their postal address. Phone numbers and bank account details mean nothing, thats normal for Businesses. Hell I have both Telstra and Telecom phone numbers here as well as 2 different bank accounts / numbers 4 with Westpac & 2 With National - I'm still in the one place though. When I used to get boards replaced under warranty from BDT in Lower Hutt, It was easy as going to collect a new one I'd just go and get it - then My Account manager at BDT informed me that TechCenteral were now handling all Gigabyte Warrantys - RMA's, and when I rang Morning Star once to check on stock availabilty, then asked regarding an RMA they put me through to TechCenteral - same building. In fact Last week Monday - I sent a Motherboard Back to TechCenteral UNDER WARRANTY 2 months old - board Failure - It has been replaced and sent back Friday last week. The RMA was created a few days before, but I simply replaced the board from stock. So they DO Warranty /RMA's - if they dont then please tell me where the half dozen or so gigabyte components that were sent to TechCenteral all under warranty went if its a NON Warranty repair Only? Frankly were the Gigabyte components get serviced in the SI I have no Idea, But when I have a Gigabyte RMA it goes to Techcenteral, same building as Morning Star & it's always return as New. |
wainuitech (129) | ||
| 599466 | 2007-10-14 08:23:00 | Damn - Lost my Internet connection again - take a gander at the map from techCenteral link providedHere (203.97.10.198:8080) Bottom middle - TechMaster & Morning Star = Same Building;) | wainuitech (129) | ||
| 599467 | 2007-10-14 21:10:00 | Have you been there? I have. The building is huge. Its not uncommon for business to share you know. | pctek (84) | ||
| 599468 | 2007-10-14 22:33:00 | Have you been there? I have. The building is huge. Its not uncommon for business to share you know. Fully agree, two companies, same building. Thats why when i put both Morning star and TechCenteral I put the / Meaning same location. Thats why there may be some confusion. As mentioned earlier any RMA's for gigabyte I now send to techcenteral as I was instructed, in fact just had the courier arrive with the new MB I sent last week. Its new not a refurbished one. Where techcenteral got it from I have no Idea. |
wainuitech (129) | ||
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