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| Thread ID: 83653 | 2007-10-08 10:52:00 | Long warranty claim turn around | dirtbag (6060) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 599453 | 2007-10-12 14:23:00 | when our computer's motherboard got damaged by lightning we took it back to the shop to claim it under the warranty huh tha'ts hardly a manufacturing fault |
drcspy (146) | ||
| 599454 | 2007-10-12 19:52:00 | huh tha'ts hardly a manufacturing fault I'll say - if the motherboard was fixed under warranty, then it was damn lucky. Dell are not liked very much by some people, but at least their documents are easy to find sometimes. Have a look Here - Dell Warranty (www1.ap.dell.com) If you went by their warranty you cant even pass wind :lol: without voiding anything - In particular item 8.2 in the warranty - thats why its best to have power protection, other wise you may have to use your house hold insurance. One power surge CAN and will void the warranty. This could also be why this board for Dirtbag - thread starter is taking so long - they may be looking to see what was the cause, they don't just replace items because they blow, they have to find out why and test. |
wainuitech (129) | ||
| 599455 | 2007-10-12 20:05:00 | they don't just replace items because they blow, they have to find out why and test. And here I was thinking that a FUSE would protect me from a power surge... Oh well ... Not easy to blame a power surge with just the motherboard or do they have a power surge validation chip on the mb that keeps track of the power supply status and can be checked after the failure? Gee technology really is getting hi-tech eh! :thumbs: |
zcc (50) | ||
| 599456 | 2007-10-12 20:09:00 | And here I was thinking that a FUSE would protect me from a power surge... Oh well ... Not easy to blame a power surge with just the motherboard or do they have a power surge validation chip on the mb that keeps track of the power supply status and can be checked after the failure? Gee technology really is getting hi-tech eh! :thumbs: Can't answer that sorry - I don't know how they test components and can tell if it was just "general failure" or caused by outside problems. All I know is sometimes it takes ages to get parts back. I had one MB around 2 years ago that was forward replaced, then 4 weeks later got an email saying the original board had a power surge through it, but this time they replaced it anyway. |
wainuitech (129) | ||
| 599457 | 2007-10-13 02:27:00 | He is yet to reply to my email I sent Thursday, asking for an update & another Friday with the suggestion I pay the difference to buy a new motherboard, but next time I get in contact I will try get the RMA number. A friend works for a company that buys straight from a distributor here in CHCH and faulty goods bought from them are returned for an instant replacement (if they have stock), or at the most a week as they bring the stock in from Auckland/Wellington or overseas. How come these guys don't test at all before replacement, whereas Tastech has had to send it away? They would use mostly the same NZ distributors, thus the same "format" for replacements. |
dirtbag (6060) | ||
| 599458 | 2007-10-13 03:17:00 | To answer your last paragraph/questions regarding time- hope this isn't to confusing -- What usually happens is if a Motherboard (as an example) is returned as faulty by a customer, the shop does 1 of 2 things. 1. They take the Motherboard out, and contact the repair center,they may do a test on it - they get an RMA number and then its sent off to be inspected. The board is inspected, and then as long as it is faulty, a replacement is sent back to the shop and then passed back / installed in the customers PC. - this takes the longest time. 2. The shop does the same as #1, but they give the customer a replacement board right away. Then at some time the replacement board will be returned to the shop, and they may resell it as refurbished stock, second hand etc. This way the original customer is not "put out" by having to wait. There is nothing stating how a warranty is handled as in instant replacement, unless the company concerned has their own policy. Note: I do this myself, actually had 1 board played up great here every time, when it came back 3 weeks later they couldn't find any problems with it. I used it my self and after about a month it started again, this time it was replaced. If a part is faulty they try to replace with an identical part, but sometimes the replacements may be out of stock. "Usually" there is no worries in claiming under a warranty, very few components are rejected as "non component failures" meaning surge damage etc. Different shops handle the warranty procedure differently, time taken can also depend on certain things. Time the shop looks at the problem PC after you dropped it off Time taken to contact the repair center, and obtain the RMA Time it takes for the component to be sent from the shop to the repair center, (they may do a weekly send) RMA's are ususally valid for 1 week from being issued. Courier delays Amount of work the repair center has on, and yours is at the end of the line after it arrives. Time of week it is sent, if sent on a Friday wont normally arrive till Monday/Tuesday. |
wainuitech (129) | ||
| 599459 | 2007-10-13 03:26:00 | Since its a Gigabyte board the "offical" Gigabyte repair center in NZ is Tech-Master (203.97.10.198:8080) in Auckland, also goes by the name Tech Central. IF they do have it, you can't log into the site to check on the statis, as you need to have an account with Morning star - and have been issued with a RMA number. Gigabyte is supplied by Dove in Christchurch. At least in the Sth it is anyway. Morningstar don't have anything to do with Gigabyte, they do ASUS, and they don't take anywhere near as long to check a faulty board. Nor do most faulty items get fixed here in NZ. They suppliers replace it and send it back overseas where it may be repaired. That happens at a later date, they don't make the customer wait for that process. Repaired items are normally used as RMA replacements etc. |
pctek (84) | ||
| 599460 | 2007-10-13 05:00:00 | Gigabyte is supplied by Dove in Christchurch. At least in the Sth it is anyway. Morningstar don't have anything to do with Gigabyte, they do ASUS, and they don't take anywhere near as long to check a faulty board. Nor do most faulty items get fixed here in NZ. They suppliers replace it and send it back overseas where it may be repaired. That happens at a later date, they don't make the customer wait for that process. Repaired items are normally used as RMA replacements etc. Morning Star DO have to do with Gigabyte - In the NI its Morning Star / TechCentral TechCentral / Tech -Master is part of Morning star - if you go to the site Here (http://203.97.10.198:8080/) Top Left is Gigabyte RMA, click that and you will be presented with the log in - if read it says you cant use Morning Star login. Thats where all my RMA's from over the last Year have gone. Both Morning star and TechCenteral have the same address Unit 1 / 9 Airpark Dr Airport Oaks Auckland 2022 BDT is where I get most of my Gigabyte boards, (dove is to damn expensive) and techcentral/morning star is where any RMA's come from. There are several Importers of Gigabyte in NZ. I have been dealing with BDT for years, they import Gigabye products, and used to do the RMA's, but now been taken over by Morning Star / Tech Central. |
wainuitech (129) | ||
| 599461 | 2007-10-13 05:28:00 | Jus in case of interest Here (www.imagef1.net.nz) is the RMA form from TechCenteral, with my details erased of course. | wainuitech (129) | ||
| 599462 | 2007-10-14 04:48:00 | Yea I have a feeling Tastech doesn't use Dove, as prices as Tastech are alot of the time cheaper than Dove. The instant replacement have always been through dove, take something fried,return it for credit, get sales out and use the credit to get a new one,takes like 15minutes max if they have stock, unlike >2weeks now | dirtbag (6060) | ||
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